Don't have access key to synch iPhone with Moneydance

Karen King's Avatar

Karen King

19 Jan, 2012 09:29 PM

In upgrading to Lion, I had to transfer all my Quicken records over. My consultant suggested Moneydance, and we transferred an initial QIF file and set up the app. I finished the year in Quicken, and then we brought over another QIF of updated Quicken records. Now I'm going to synch my app, and it won't work. I don't have the access key. What to do?

  1. 1 Posted by Karen King on 19 Jan, 2012 09:50 PM

    Karen King's Avatar

    Where ARE you?

  2. 2 Posted by Angie Rauscher on 20 Jan, 2012 03:04 AM

    Angie Rauscher's Avatar

    Karen,

    We don't currently offer live chat support, this is an email based forum. When you say "I'm going to sync my app", could you please let me know if you've connected this device to your Moneydance file before, or is this the first time you're trying to set up the connection? Could you please tell me what is displaying on the screen of your iPhone when you try to sync the devices? This will help us to diagnose the issue,

    Angie Rauscher
    Moneydance Support

  3. Angie Rauscher closed this discussion on 20 Jan, 2012 03:04 AM.

  4. Karen King re-opened this discussion on 20 Jan, 2012 03:14 AM

  5. 3 Posted by Karen King on 20 Jan, 2012 03:14 AM

    Karen King's Avatar

    It's handled, thanks. I deleted the app, downloaded it again, and got a new number. Seems to be working.

    Karen King
    Vistage/NM Leadership Forum
    505-299-4989
    [email blocked]

    Sent from my iPhone

  6. 4 Posted by Angie Rauscher on 20 Jan, 2012 03:19 AM

    Angie Rauscher's Avatar

    Karen,

    I'm glad to hear it! Do let us know if you have any other questions,

    Angie Rauscher
    Moneydance Support

  7. Angie Rauscher closed this discussion on 20 Jan, 2012 03:19 AM.

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