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Sync - recovering lost information

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Lolene

May 31, 2012 @ 10:52 AM

Hi,
I have a situation where my windows laptop bluescreened and I lost all my moneydance data for 2011.
Subsequently I switched to a new macbook.

My Monedace ipad app has most of the 2011 data, and Im to afraid to do a sync and by default lose this data.
Is there a way to get this data off my ipad and into my new moneydance installation on my macbook?

Regards
Lolene

1. Support Staff 1 Posted by Ethan on May 31, 2012 @ 11:34 AM

   

   Hi Lolene,

   Unfortunately, I have bad news for you. The mobile app needs the desktop data file to successfully sync with with the desktop version. If you try to sync with a new data file, the data on your ipad will be erased. I'm afraid there is no way to get the information back from the ipad to a new data file if this is your situation. If you are certain that there is no way to get your old data file off of your other computer (as computer specialists can sometimes do even when a computer is 'broken'), your options would be to redownload any information from your banks that is still available so you don't have to manually reenter everything, or as a worse case scenario, not syncing the ipad but using it to view your transactions and manually reenter them.

   I'm sorry I don't have better news for you. I encourage you to make backups of your data file and store them in a different location than your hard drive (a disk, another computer, the internet, etc.) in case of this type of failure in the future, along with the rest of your important data.

   Please let me know if I can be of further assistance,

   Ethan Tupelo
   Moneydance Support

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2. Ethan closed this discussion on May 31, 2012 @ 11:34 AM.

3. Gmail re-opened this discussion on May 31, 2012 @ 11:40 AM

4. 2 Posted by Gmail on May 31, 2012 @ 11:40 AM

   

   Thanks for the feedback.
   Be assured that I have exhausted my options for recovering the data in any other way.
   The scheduled backups failed, obviously there was something seriously wrong with the old laptop long before it finally gave up the gost.

   Lolene Venter

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5. Scott Meehan closed this discussion on Jun 02, 2012 @ 04:29 PM.