Syncing more than one Moneydance file Problems

boreham's Avatar


01 Jul, 2012 07:28 AM

I have discussed this with Scott in another thread on the first day, but feel it should have its own thread so that others are aware it doesn't work, and even trying it can cause problems downstream.

On day one of the new Dropbox app, I set it up on my iPhone and Mac and it worked great, both directions.

Then I tried to add syncing with a second Moneydance file. I eventually found that the only method is effectively to re-setup Dropbox on the iPhone (after enabling the second account in the Mac). Then when you connect to Dropbox it sees both files and asks which one you want to connect to. I chose the second one, entered the encryption code as requested, but it always reports wrong password for the second one. Repeated process with variations several times. The second account always gets a wrong password message.

Conclusion of discussion with Scott that syncing with more than one account is not supported yet, and that the above method is very clunky and may cause problems, if syncing the first has not gone through, before trying to sync the second.

After the failed attempt to sync the second file, I disabled the second account in the Mac and was happy just to sync my main account.

However, next day syncing with the main account gave me a grey screen on the iPhone with something about "null" at the bottom. I reinstalled Moneydance on the iPhone, and was surprised in the set up that Dropbox still sees both accounts even though the second one is disabled in the Mac.

Went back to the Mac, uninstalled the Network extension, and reinstalled, and left the second account disabled, and main account enabled.

Reinstalled Moneydance in iPhone again, and it still sees both accounts. I accidentally hit the second one in the set up and it duly syncd with the second one, even though it is disabled in the Mac! When I disconnected from Dropbox and reconnected so that I could select the main one again, I get the wrong password message always.

Uninstalled and reinstalled Moneydance on iPhone again. Still seeing both accounts. This time selected the correct (main) one and it is syncing properly, so I am leaving well alone for now.

So for anyone still reading, the executive summary is that syncing multiple accounts is not supported and may cause problems even syncing the one account.

I am very happy to have Moneydance syncing properly on my main account. The experience would have been flawless if I hadn't tried syncing a second account.

  1. 1 Posted by Scott Meehan on 01 Jul, 2012 09:02 PM

    Scott Meehan's Avatar

    Hi Mike,

    Thanks for the detailed feedback! I have filed a ticket regarding this issue in our ticketing system so hopefully it will be addressed soon. I'm sorry that there isn't a clean solution at this time besides limiting usage to one Moneydance file only.

    Please let us know if we can be of further assistance!

    Scott Meehan
    Moneydance Support

  2. 2 Posted by jstackpo on 02 Jul, 2012 08:27 PM

    jstackpo's Avatar

    Might this be a problem with the files on the Dropbox Server?

    When you enabled the second account on the Mac, the "system" (whatever it may be) presumably sent your second file (or a link, I suppose) to Dropbox -- the first file (your "Main account") was already there. Once the two files were on Dropbox your iPhone could see them both. And somewhere along the way your encryption code was messed up.

    But... leaving the second account disabled when you uninstalled/reinstalled the Network Extension didn't tell Dropbox to "forget" about your second account. Or if it did, Dropbox ignored the "forget" request.

    Dunno whose "fault" this all is, Dropbox or Moneydance.

    Is there a way to tell Dropbox to "forget" that second account?

    And as you note, syncing with two accounts doesn't appear to work. Hope that gets fixed as I too have two Moneydance files that I'd like to sync to my iPad.

  3. 3 Posted by boreham on 06 Jul, 2012 04:53 AM

    boreham's Avatar

    I had been thinking along these lines too, especially as both accounts have been syncd by Dropbox between my two macs for a long time.

    Not essential to get the second one forgotten by Dropbox, as long as iPhone syncing with my main one works and computer syncing for both carries on working.

    So far all is working well.

  4. 4 Posted by Scott Meehan on 09 Jul, 2012 02:49 PM

    Scott Meehan's Avatar

    Hi jstackpo,

    It should be possible to tell Dropbox to "forget" a Moneydance file. First, open the data file in Moneydance and turn off Dropbox syncing. Then, go into your Dropbox folder, then into the .moneydancesync folder (this folder may be hidden, so you may have to enable showing hidden files and folders in your file manager).

    In that folder are one or more directories with unique identifiers. To find the folders associated with the .md data file you want Dropbox to "forget", you have to go into each folder and view the mdsyncinfo.txt file. It will tell you the location of the data file with which the folder is associated--when you find the folder(s) with associated with the data file you want to "forget", simply delete those folders. After that, it should no longer show up in your app. If it still shows up, try uninstalling and reinstalling the app.

    Please let us know if that fixes your problem!

    Scott Meehan
    Moneydance Support

  5. 5 Posted by jstackpo on 09 Jul, 2012 03:18 PM

    jstackpo's Avatar

    Actually, it was Mark Boreham's problem I was just speculating about.

    But thanks for the information which may well be important to me in the future. Maybe to Mark, too.

  6. 6 Posted by boreham on 09 Jul, 2012 04:18 PM

    boreham's Avatar

    Thanks Scott,
    I think your instructions for making Moneydance forget a file were for Windows. I am all Macs, but actually I think anyway this may be a case of "it works leave it alone"!

    I still use Dropbox to sync both accounts between my two macs, so feel messing with hidden files to get Dropbox to forget one might cause a problem. Unless there are reasons why it would be a good idea to do so?

  7. 7 Posted by Scott Meehan on 09 Jul, 2012 10:35 PM

    Scott Meehan's Avatar

    Hi Mike,

    The instructions were operating system independent, so it should also work on a Mac. However, if you're not currently having any issues, then there's no reason to change anything manually.

    Scott Meehan
    Moneydance Support

  8. 8 Posted by boreham on 09 Jul, 2012 10:50 PM

    boreham's Avatar

    Thanks Scott.

    I have deleted the invisible file within Dropbox, corresponding to the second account. The world hasn't ended and all still works.

  9. 9 Posted by Scott Meehan on 09 Jul, 2012 10:56 PM

    Scott Meehan's Avatar

    Hi Mike,

    Glad to hear that you were able to delete the second account without ending the world!

    Please let us know if we can be of further assistance!

    Scott Meehan
    Moneydance Support

  10. Scott Meehan closed this discussion on 09 Jul, 2012 10:56 PM.

  11. Jessica Little re-opened this discussion on 18 Jul, 2012 02:36 PM

  12. System closed this discussion on 31 Mar, 2015 03:59 PM.

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