Dropbox Sync
Adam
I can't get the Dropbox sync with my iPhone 5: I allow Moneydance to access my Dropbox and all I see is a screen saying "Locating Moneydance Sync Files" . I tried to remove the app, install again, restart iPhone and the problem remains. I have already removed the Network Sync extension from the Mac application to no avail.
It's an Iphone only problem, I have no problems with the Dropbox sync using my Ipad.
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1 Posted by Scott Meehan on Jun 22, 2013 @ 02:21 PM
Hi Adam,
That's strange that it's only happening on the iPhone and not on the iPad. Can you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance and clicking the "Copy to clipboard" button, then pasting the output to us here.
Also, can you send us a screenshot of the window that opens when you go to File -> Syncing in Moneydance? Here's how to take a screenshot on Mac OS X:
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
Scott Meehan
Moneydance Support
2 Posted by Adao Crespo on Jun 22, 2013 @ 02:39 PM
Please note that when opening Moneydance on the iPhone, the first screen
is "Sync options", the I click on "Dropbox" and the "Locating Sync
Files" screen appears.
Console:
Starting Moneydance 2012.5 (862) at Sat Jun 22 11:31:55 BRT 2013
Settings Folder: /Users/acrespo/Library/Application Support/Moneydance
OS: Mac OS X 10.8.4 x86_64
Java: 1.6.0_45 (Apple Inc.)
Is in sandbox: false; restricted file access: false
name and version =CSV Importer Beta 15.7.7=
opening last file: /Volumes/FINANC?AS/Pessoal.moneydance
Initialized new account book at /Volumes/FINANC?AS/Money.moneydance
Initialized new account book at /Volumes/FINANC?AS/Controle
Financeiro.moneydance
Currency Name raw rate user rate
OGX 103.09278350515466 1.0309278350515465
VALE5 3.536067892503536 0.03536067892503536
OGX 0.002857142857142857 2.857142857142857E-5
Australian Dollar 0.4807 0.4807
Bahamian Dollar 0.4425 0.4425
Bermudian Dollar 0.4425 0.4425
British Pound 0.2874 0.2874
Bulgarian Lev 0.6505 0.6505
Canadian Dollar 0.4631 0.4631
Chilean Pesos 228.213 228.213
Chinese 'Yuan' Renminbi 2.7158 2.7158
Costa Rica Colon 222.4386 222.4386
Danish Krone 2.5142 2.5142
Egyption Pound 3.1001 3.1001
Euro 0.3371 0.3371
Fijian Dollar 0.8347 0.8347
Hong Kong Dollar 3.4324 3.4324
Icelandic Krona 54.3729 54.3729
Indian Rupee 26.2285 26.2285
Indonesian Rupiah 43.908052 4390.8052
Israeli New Shekel 1.6132 1.6132
Jamaican Dollar 44.6691 44.6691
Japanese Yen 0.431002 43.1002
Jordonian Dollar 3.135 0.3135
Lebanese Pound 6.689533 668.9533
Malaysian Ringgit 1.4178 1.4178
Mexican Pesos 5.916 5.916
New Zealand Dollar 0.5731 0.5731
North Korean Won 398.3182 398.3182
Norwegian Kroner 2.6858 2.6858
Pakistani Rupee 43.7929 43.7929
Philippines Peso 19.4114 19.4114
Romanian Leu 1.5283 1.5283
Saudi 'Arabian' Riyal 1.6598 1.6598
Singapore Dollars 0.565 0.565
South African Rand 4.5034 4.5034
South Korean Won 5.105554000000001 510.5554000000001
Sudan Pound 1.9484 1.9484
Swedish Krona 2.9564 2.9564
Swiss Franc 0.4135 0.4135
Taiwan Dollars 13.3437 13.3437
Thai Baht 13.7929 13.7929
Trinidad and Tobago Dollar 2.8413 2.8413
Turkish Lira 9097.06201287016 909706.2012870159
US Dollar 0.4426 0.4426
Venezuelan Bolivar 2.7828 2.7828
Yeni T�rk Liras� 0.8581 0.8581
Zambian Kwacha 22.991812 2299.1812
Lojas Marisa 100.0 1.0
AMBEV 0.011999040076793857 1.1999040076793856E-4
Banco do Brasil 1000000.0 10000.0
Bradesco 1000000.0 10000.0
Braskem 6.4724919093851145 0.06472491909385114
BRMALL 100.0 1.0
B2WDIgital 100.0 1.0
CCR 100.0 1.0
CESP 100.0 1.0
CEMIG ON 100.0 1.0
CMIG4 100.0 1.0
Souza Cruz 1000000.0 10000.0
CSAN 100.0 1.0
ELPL 100.0 1.0
Embraer 100.0 1.0
Fibria 100.0 1.0
AES Tiete 100.0 1.0
Gafisa 100.0 1.0
Gerdau 100.0 1.0
Gol 100.0 1.0
Hypermarcas 100.0 1.0
Inepar 100.0 1.0
Itau Unibanco 100.0 1.0
Lojas Hering 100.0 1.0
Lopes Brasil 100.0 1.0
LREN3.SA 100.0 1.0
MMX 100.0 1.0
Nadir Figueiredo PN 100.0 1.0
Natura 100.0 1.0
Petrobras ON 100.0 1.0
Petrobras PN 100.0 1.0
Marco Polo 100.0 1.0
Sula América N2 100.0 1.0
Technos 100.0 1.0
TELEMAR 100.0 1.0
UNIP3.SA 100.0 1.0
Usiminas ON 100.0 1.0
Usiminas PN 100.0 1.0
Vale ON 1000000.0 10000.0
Vale PN 1000000.0 10000.0
Telefonica 100.0 1.0
Brazilian Real 1.0 1.0
Initialized new account book at /Volumes/FINANC?AS/Money.moneydance
Initialized new account book at /Volumes/FINANC?AS/Controle
Financeiro.moneydance
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Saving state file to dropbox
Iphone Screen
2013-06-22 11.33.51.png <http://db.tt/ybcQO9N5>
3 Posted by Scott Meehan on Jun 22, 2013 @ 03:25 PM
Hi Adam,
Can you try switching to the Wifi syncing method on the iPhone, then try switching back to Dropbox? Do you have internet access to the iPhone? When you go to configure Dropbox syncing on the iPhone, are you asked to give the app permission to access your Dropbox folder?
Scott Meehan
Moneydance Support
4 Posted by Adao Crespo on Jun 22, 2013 @ 05:43 PM
Hi Scott,
1)I switched to Wifi (the program loaded the database), then switched
back to Dropbox, same thing happened.
2)Yes.
3)Not anymore but:
After signing out my Dropbox account, I receive this sequence of screens
(1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 12:25
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try switching to the Wifi syncing method on the iPhone, then
> try switching back to Dropbox? Do you have internet access to the
> iPhone? When you go to configure Dropbox syncing on the iPhone, are
> you asked to give the app permission to access your Dropbox folder?
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
5 Posted by Scott Meehan on Jun 22, 2013 @ 10:08 PM
Hi Adam,
When you say that the program loaded the database when you switched to Wifi, do you mean the Moneydance iPhone app loaded your data from Moneydance when you switched to Wifi? If so, then it sounds like you still have the Network Sync extension installed, because Wifi syncing isn't built into Moneydance 2012. You said you removed it earlier--did you reinstall it? If so, please make sure that it's uninstalled since it can conflict with Moneydance 2012's built0in syncing.
If you view your Dropbox folder with the Dropbox iOS app or website interface, do you have a .moneydancesync folder? Can you send us a screenshot of the window that opens when you go to File -> Syncing in Moneydance? Here's how to take a screenshot on Mac OS X:
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
I know I asked for this before, but we didn't receive an image of it, so I'm not sure if you forgot it or it didn't attach to our discussion, but that might help me figure out what's going on.
Scott Meehan
Moneydance Support
6 Posted by Adao Crespo on Jun 23, 2013 @ 12:47 AM
Sorry Scott, I thought you meant to do a wifi sync and not simply switch
on-off. So, I reinstalled the Network Sync extension, removed it again
and the problem persists.
For the second question, yes I got this folder (see iPhone screenshot),
as I have said before, my iPad 4 Dropbox Sync works flawlessly. The mac
screenshot also follows.
Thanks for your attention.
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 19:08
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> When you say that the program loaded the database when you switched to
> Wifi, do you mean the Moneydance iPhone app loaded your data from
> Moneydance when you switched to Wifi? If so, then it sounds like you
> still have the Network Sync extension installed, because Wifi syncing
> isn't built into Moneydance 2012. You said you removed it earlier--did
> you reinstall it? If so, please make sure that it's uninstalled since
> it can conflict with Moneydance 2012's built0in syncing.
>
> If you view your Dropbox folder with the Dropbox iOS app or website
> interface, do you have a .moneydancesync folder? Can you send us a
> screenshot of the window that opens when you go to File -> Syncing in
> Moneydance? Here's how to take a screenshot on Mac OS X:
>
> http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
>
> I know I asked for this before, but we didn't receive an image of it,
> so I'm not sure if you forgot it or it didn't attach to our
> discussion, but that might help me figure out what's going on.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 22 de junho de 2013 14:43
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Hi Scott,
> 1)I switched to Wifi (the program loaded the database), then switched
> back to Dropbox, same thing happened.
> 2)Yes.
> 3)Not anymore but:
> After signing out my Dropbox account, I receive this sequence of screens
> (1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 22 de junho de 2013 12:25
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > Can you try switching to the Wifi syncing method on the iPhone, then
> > try switching back to Dropbox? Do you have internet access to the
> > iPhone? When you go to configure Dropbox syncing on the iPhone, are
> > you asked to give the app permission to access your Dropbox folder?
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 12:25
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try switching to the Wifi syncing method on the iPhone, then
> try switching back to Dropbox? Do you have internet access to the
> iPhone? When you go to configure Dropbox syncing on the iPhone, are
> you asked to give the app permission to access your Dropbox folder?
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
7 Posted by Scott Meehan on Jun 24, 2013 @ 03:29 PM
Hi Adam,
Can you try closing Moneydance and then changing the location of your Dropbox folder on your computer (to within your Documents folder, for example)? You can change it using these instructions:
https://www.dropbox.com/help/89/en
Once you've done that, then open Moneydance and go to File -> Syncing and disable then re-enable Dropbox syncing and see if that fixes the issue for you. This will force Moneydance to connect to Dropbox directly and it should prompt you to give Moneydance permission to access your Dropbox folder, which it will need to sync your data.
Scott Meehan
Moneydance Support
8 Posted by Adao Crespo on Jun 25, 2013 @ 02:15 AM
Unfortunately it didn't work,
This is sync screen, I see no Dropbox folder location anymore and, if I
try to disable and enable it, when the dropbox pages opens to allow
access, it says "The request to link the app is invalid"!
I must confess that I will use the old network sync!
Adao
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 12:35
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try closing Moneydance and then changing the location of your
> Dropbox folder on your computer (to within your Documents folder, for
> example)? You can change it using these instructions:
>
> https://www.dropbox.com/help/89/en
>
> Once you've done that, then open Moneydance and go to File -> Syncing
> and disable then re-enable Dropbox syncing and see if that fixes the
> issue for you. This will force Moneydance to connect to Dropbox
> directly and it should prompt you to give Moneydance permission to
> access your Dropbox folder, which it will need to sync your data.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 19:08
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> When you say that the program loaded the database when you switched to
> Wifi, do you mean the Moneydance iPhone app loaded your data from
> Moneydance when you switched to Wifi? If so, then it sounds like you
> still have the Network Sync extension installed, because Wifi syncing
> isn't built into Moneydance 2012. You said you removed it earlier--did
> you reinstall it? If so, please make sure that it's uninstalled since
> it can conflict with Moneydance 2012's built0in syncing.
>
> If you view your Dropbox folder with the Dropbox iOS app or website
> interface, do you have a .moneydancesync folder? Can you send us a
> screenshot of the window that opens when you go to File -> Syncing in
> Moneydance? Here's how to take a screenshot on Mac OS X:
>
> http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
>
> I know I asked for this before, but we didn't receive an image of it,
> so I'm not sure if you forgot it or it didn't attach to our
> discussion, but that might help me figure out what's going on.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 22 de junho de 2013 14:43
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Hi Scott,
> 1)I switched to Wifi (the program loaded the database), then switched
> back to Dropbox, same thing happened.
> 2)Yes.
> 3)Not anymore but:
> After signing out my Dropbox account, I receive this sequence of screens
> (1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 22 de junho de 2013 12:25
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > Can you try switching to the Wifi syncing method on the iPhone, then
> > try switching back to Dropbox? Do you have internet access to the
> > iPhone? When you go to configure Dropbox syncing on the iPhone, are
> > you asked to give the app permission to access your Dropbox folder?
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
9 Posted by Scott Meehan on Jun 25, 2013 @ 02:25 AM
Hi Adao,
Can you try disabling and re-enabling Dropbox syncing and trying to link Moneydance to your Dropbox folder again and then sending us the output of your console log at Help -> Console window in Moneydance? It's strange that you're not able to connect.
To restore syncing via writing to the directory instead of directly connecting to Dropbox, simply use the directions I sent earlier for changing the location of your Dropbox folder and return it to within your Home folder.
Scott Meehan
Moneydance Support
10 Posted by Adao Crespo on Jun 25, 2013 @ 02:34 AM
Starting Moneydance 2012.5 (862) at Mon Jun 24 23:29:56 BRT 2013
Settings Folder: /Users/acrespo/Library/Application Support/Moneydance
OS: Mac OS X 10.8.4 x86_64
Java: 1.6.0_45 (Apple Inc.)
Is in sandbox: false; restricted file access: false
name and version =CSV Importer Beta 15.7.7=
opening last file: /Volumes/FINANC?AS/Pessoal.moneydance
Initialized new account book at /Volumes/FINANC?AS/Money.moneydance
Initialized new account book at /Volumes/FINANC?AS/Controle
Financeiro.moneydance
Initialized new account book at /Volumes/FINANC?AS/Money.moneydance
Initialized new account book at /Volumes/FINANC?AS/Controle
Financeiro.moneydance
Initialized new account book at /Volumes/FINANC?AS/Money.moneydance
Initialized new account book at /Volumes/FINANC?AS/Controle
Financeiro.moneydance
Toggling dropbox syncing... isEnabled:true
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Toggling dropbox syncing... isEnabled:false
Jun 24, 2013 11:31:18 PM
org.apache.http.impl.client.DefaultRequestDirector handleResponse
WARNING: Authentication error: Unable to respond to any of these
challenges: {oauth=WWW-Authenticate: OAuth realm="https://api.dropbox.com/"}
Error trying to retrieve dropbox authorization:
com.dropbox.client2.exception.DropboxUnlinkedException
com.dropbox.client2.exception.DropboxUnlinkedException
at com.dropbox.client2.RESTUtility.parseAsJSON(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.streamRequest(Unknown Source)
at com.dropbox.client2.session.WebAuthSession.setUpToken(Unknown
Source)
at
com.dropbox.client2.session.WebAuthSession.retrieveWebAccessToken(Unknown Source)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.waitForAuthorization(DropboxInterface.java:359)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.access$000(DropboxInterface.java:190)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface$1.run(DropboxInterface.java:337)
at java.lang.Thread.run(Thread.java:680)
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Jun 24, 2013 11:31:20 PM
org.apache.http.impl.client.DefaultRequestDirector handleResponse
WARNING: Authentication error: Unable to respond to any of these
challenges: {oauth=WWW-Authenticate: OAuth realm="https://api.dropbox.com/"}
Error trying to retrieve dropbox authorization:
com.dropbox.client2.exception.DropboxUnlinkedException
com.dropbox.client2.exception.DropboxUnlinkedException
at com.dropbox.client2.RESTUtility.parseAsJSON(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.streamRequest(Unknown Source)
at com.dropbox.client2.session.WebAuthSession.setUpToken(Unknown
Source)
at
com.dropbox.client2.session.WebAuthSession.retrieveWebAccessToken(Unknown Source)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.waitForAuthorization(DropboxInterface.java:359)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.access$000(DropboxInterface.java:190)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface$1.run(DropboxInterface.java:337)
at java.lang.Thread.run(Thread.java:680)
Jun 24, 2013 11:31:23 PM
org.apache.http.impl.client.DefaultRequestDirector handleResponse
WARNING: Authentication error: Unable to respond to any of these
challenges: {oauth=WWW-Authenticate: OAuth realm="https://api.dropbox.com/"}
Error trying to retrieve dropbox authorization:
com.dropbox.client2.exception.DropboxUnlinkedException
com.dropbox.client2.exception.DropboxUnlinkedException
at com.dropbox.client2.RESTUtility.parseAsJSON(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.execute(Unknown Source)
at com.dropbox.client2.RESTUtility.streamRequest(Unknown Source)
at com.dropbox.client2.session.WebAuthSession.setUpToken(Unknown
Source)
at
com.dropbox.client2.session.WebAuthSession.retrieveWebAccessToken(Unknown Source)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.waitForAuthorization(DropboxInterface.java:359)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface.access$000(DropboxInterface.java:190)
at
com.moneydance.apps.md.controller.sync.DropboxNetInterface$1.run(DropboxInterface.java:337)
at java.lang.Thread.run(Thread.java:680)
Saving to /Volumes/FINANC?AS/Pessoal.moneydance/root.mdinternal
Saving state file to dropbox
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 23:25
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adao,
>
> Can you try disabling and re-enabling Dropbox syncing and trying to
> link Moneydance to your Dropbox folder again and then sending us the
> output of your console log at Help -> Console window in Moneydance?
> It's strange that you're not able to connect.
>
> To restore syncing via writing to the directory instead of directly
> connecting to Dropbox, simply use the directions I sent earlier for
> changing the location of your Dropbox folder and return it to within
> your Home folder.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 24 de junho de 2013 23:15
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Unfortunately it didn't work,
> This is sync screen, I see no Dropbox folder location anymore and, if I
> try to disable and enable it, when the dropbox pages opens to allow
> access, it says "The request to link the app is invalid"!
> I must confess that I will use the old network sync!
> Adao
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 24 de junho de 2013 12:35
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > Can you try closing Moneydance and then changing the location of your
> > Dropbox folder on your computer (to within your Documents folder, for
> > example)? You can change it using these instructions:
> >
> > https://www.dropbox.com/help/89/en
> >
> > Once you've done that, then open Moneydance and go to File -> Syncing
> > and disable then re-enable Dropbox syncing and see if that fixes the
> > issue for you. This will force Moneydance to connect to Dropbox
> > directly and it should prompt you to give Moneydance permission to
> > access your Dropbox folder, which it will need to sync your data.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Scott Meehan
> > <mailto:[email blocked]>
> > 22 de junho de 2013 19:08
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > When you say that the program loaded the database when you switched to
> > Wifi, do you mean the Moneydance iPhone app loaded your data from
> > Moneydance when you switched to Wifi? If so, then it sounds like you
> > still have the Network Sync extension installed, because Wifi syncing
> > isn't built into Moneydance 2012. You said you removed it earlier--did
> > you reinstall it? If so, please make sure that it's uninstalled since
> > it can conflict with Moneydance 2012's built0in syncing.
> >
> > If you view your Dropbox folder with the Dropbox iOS app or website
> > interface, do you have a .moneydancesync folder? Can you send us a
> > screenshot of the window that opens when you go to File -> Syncing in
> > Moneydance? Here's how to take a screenshot on Mac OS X:
> >
> > http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
> >
> > I know I asked for this before, but we didn't receive an image of it,
> > so I'm not sure if you forgot it or it didn't attach to our
> > discussion, but that might help me figure out what's going on.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 22 de junho de 2013 14:43
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > Hi Scott,
> > 1)I switched to Wifi (the program loaded the database), then switched
> > back to Dropbox, same thing happened.
> > 2)Yes.
> > 3)Not anymore but:
> > After signing out my Dropbox account, I receive this sequence of
> screens
> > (1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
> >
> > > Scott Meehan
> > >
> <mailto:[email blocked]>
> > > 22 de junho de 2013 12:25
> > >
> > > // Please reply above this line
> > > ==================================================
> > >
> > > *From*: Scott Meehan (Support staff)
> > >
> > > Hi Adam,
> > >
> > > Can you try switching to the Wifi syncing method on the iPhone, then
> > > try switching back to Dropbox? Do you have internet access to the
> > > iPhone? When you go to configure Dropbox syncing on the iPhone, are
> > > you asked to give the app permission to access your Dropbox folder?
> > >
> > > Scott Meehan
> > > Moneydance Support
> > >
> > > Having trouble reading this? View this discussion online: Dropbox
> Sync
> > >
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>
>
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>>;;.
>
> >
> > >
> > > Reply with #ignore to stop receiving notifications for this
> discussion.
> > >
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 12:35
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try closing Moneydance and then changing the location of your
> Dropbox folder on your computer (to within your Documents folder, for
> example)? You can change it using these instructions:
>
> https://www.dropbox.com/help/89/en
>
> Once you've done that, then open Moneydance and go to File -> Syncing
> and disable then re-enable Dropbox syncing and see if that fixes the
> issue for you. This will force Moneydance to connect to Dropbox
> directly and it should prompt you to give Moneydance permission to
> access your Dropbox folder, which it will need to sync your data.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 19:08
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> When you say that the program loaded the database when you switched to
> Wifi, do you mean the Moneydance iPhone app loaded your data from
> Moneydance when you switched to Wifi? If so, then it sounds like you
> still have the Network Sync extension installed, because Wifi syncing
> isn't built into Moneydance 2012. You said you removed it earlier--did
> you reinstall it? If so, please make sure that it's uninstalled since
> it can conflict with Moneydance 2012's built0in syncing.
>
> If you view your Dropbox folder with the Dropbox iOS app or website
> interface, do you have a .moneydancesync folder? Can you send us a
> screenshot of the window that opens when you go to File -> Syncing in
> Moneydance? Here's how to take a screenshot on Mac OS X:
>
> http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
>
> I know I asked for this before, but we didn't receive an image of it,
> so I'm not sure if you forgot it or it didn't attach to our
> discussion, but that might help me figure out what's going on.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
11 Posted by Adao Crespo on Jun 25, 2013 @ 02:49 AM
I forgot to mention one thing: the MoneyDance database is located in a
encrypted disk image that I opened before launching Money Dance. Does it
make any difference?
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 23:25
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adao,
>
> Can you try disabling and re-enabling Dropbox syncing and trying to
> link Moneydance to your Dropbox folder again and then sending us the
> output of your console log at Help -> Console window in Moneydance?
> It's strange that you're not able to connect.
>
> To restore syncing via writing to the directory instead of directly
> connecting to Dropbox, simply use the directions I sent earlier for
> changing the location of your Dropbox folder and return it to within
> your Home folder.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 24 de junho de 2013 23:15
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Unfortunately it didn't work,
> This is sync screen, I see no Dropbox folder location anymore and, if I
> try to disable and enable it, when the dropbox pages opens to allow
> access, it says "The request to link the app is invalid"!
> I must confess that I will use the old network sync!
> Adao
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 24 de junho de 2013 12:35
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > Can you try closing Moneydance and then changing the location of your
> > Dropbox folder on your computer (to within your Documents folder, for
> > example)? You can change it using these instructions:
> >
> > https://www.dropbox.com/help/89/en
> >
> > Once you've done that, then open Moneydance and go to File -> Syncing
> > and disable then re-enable Dropbox syncing and see if that fixes the
> > issue for you. This will force Moneydance to connect to Dropbox
> > directly and it should prompt you to give Moneydance permission to
> > access your Dropbox folder, which it will need to sync your data.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Scott Meehan
> > <mailto:[email blocked]>
> > 22 de junho de 2013 19:08
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > When you say that the program loaded the database when you switched to
> > Wifi, do you mean the Moneydance iPhone app loaded your data from
> > Moneydance when you switched to Wifi? If so, then it sounds like you
> > still have the Network Sync extension installed, because Wifi syncing
> > isn't built into Moneydance 2012. You said you removed it earlier--did
> > you reinstall it? If so, please make sure that it's uninstalled since
> > it can conflict with Moneydance 2012's built0in syncing.
> >
> > If you view your Dropbox folder with the Dropbox iOS app or website
> > interface, do you have a .moneydancesync folder? Can you send us a
> > screenshot of the window that opens when you go to File -> Syncing in
> > Moneydance? Here's how to take a screenshot on Mac OS X:
> >
> > http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
> >
> > I know I asked for this before, but we didn't receive an image of it,
> > so I'm not sure if you forgot it or it didn't attach to our
> > discussion, but that might help me figure out what's going on.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 22 de junho de 2013 14:43
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > Hi Scott,
> > 1)I switched to Wifi (the program loaded the database), then switched
> > back to Dropbox, same thing happened.
> > 2)Yes.
> > 3)Not anymore but:
> > After signing out my Dropbox account, I receive this sequence of
> screens
> > (1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
> >
> > > Scott Meehan
> > >
> <mailto:[email blocked]>
> > > 22 de junho de 2013 12:25
> > >
> > > // Please reply above this line
> > > ==================================================
> > >
> > > *From*: Scott Meehan (Support staff)
> > >
> > > Hi Adam,
> > >
> > > Can you try switching to the Wifi syncing method on the iPhone, then
> > > try switching back to Dropbox? Do you have internet access to the
> > > iPhone? When you go to configure Dropbox syncing on the iPhone, are
> > > you asked to give the app permission to access your Dropbox folder?
> > >
> > > Scott Meehan
> > > Moneydance Support
> > >
> > > Having trouble reading this? View this discussion online: Dropbox
> Sync
> > >
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>
>
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>>;;.
>
> >
> > >
> > > Reply with #ignore to stop receiving notifications for this
> discussion.
> > >
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 12:35
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try closing Moneydance and then changing the location of your
> Dropbox folder on your computer (to within your Documents folder, for
> example)? You can change it using these instructions:
>
> https://www.dropbox.com/help/89/en
>
> Once you've done that, then open Moneydance and go to File -> Syncing
> and disable then re-enable Dropbox syncing and see if that fixes the
> issue for you. This will force Moneydance to connect to Dropbox
> directly and it should prompt you to give Moneydance permission to
> access your Dropbox folder, which it will need to sync your data.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 19:08
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> When you say that the program loaded the database when you switched to
> Wifi, do you mean the Moneydance iPhone app loaded your data from
> Moneydance when you switched to Wifi? If so, then it sounds like you
> still have the Network Sync extension installed, because Wifi syncing
> isn't built into Moneydance 2012. You said you removed it earlier--did
> you reinstall it? If so, please make sure that it's uninstalled since
> it can conflict with Moneydance 2012's built0in syncing.
>
> If you view your Dropbox folder with the Dropbox iOS app or website
> interface, do you have a .moneydancesync folder? Can you send us a
> screenshot of the window that opens when you go to File -> Syncing in
> Moneydance? Here's how to take a screenshot on Mac OS X:
>
> http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
>
> I know I asked for this before, but we didn't receive an image of it,
> so I'm not sure if you forgot it or it didn't attach to our
> discussion, but that might help me figure out what's going on.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
12 Posted by Adao Crespo on Jun 26, 2013 @ 02:43 AM
Hi Scott,
I have solved the problem!
In order to place my moneyplace database within an encrypted disk image
for extra security, I was using the 10.6 version.
So, I unistalled it and installed the 10.8 application and the Dropbox
sync worked.
My questions are:
1)why does the 10.8 version downloaded from your site (and not from the
Mac Store) need to be sandboxed?
2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
Systems?
Regards,
Adao crespo
> Adao Crespo <mailto:[email blocked]>
> 24 de junho de 2013 23:49
> I forgot to mention one thing: the MoneyDance database is located in a
> encrypted disk image that I opened before launching Money Dance. Does
> it make any difference?
>
>
> Adao Crespo
> <mailto:[email blocked]>
> 24 de junho de 2013 23:15
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Unfortunately it didn't work,
> This is sync screen, I see no Dropbox folder location anymore and, if I
> try to disable and enable it, when the dropbox pages opens to allow
> access, it says "The request to link the app is invalid"!
> I must confess that I will use the old network sync!
> Adao
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 24 de junho de 2013 12:35
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > Can you try closing Moneydance and then changing the location of your
> > Dropbox folder on your computer (to within your Documents folder, for
> > example)? You can change it using these instructions:
> >
> > https://www.dropbox.com/help/89/en
> >
> > Once you've done that, then open Moneydance and go to File -> Syncing
> > and disable then re-enable Dropbox syncing and see if that fixes the
> > issue for you. This will force Moneydance to connect to Dropbox
> > directly and it should prompt you to give Moneydance permission to
> > access your Dropbox folder, which it will need to sync your data.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Scott Meehan
> > <mailto:[email blocked]>
> > 22 de junho de 2013 19:08
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adam,
> >
> > When you say that the program loaded the database when you switched to
> > Wifi, do you mean the Moneydance iPhone app loaded your data from
> > Moneydance when you switched to Wifi? If so, then it sounds like you
> > still have the Network Sync extension installed, because Wifi syncing
> > isn't built into Moneydance 2012. You said you removed it earlier--did
> > you reinstall it? If so, please make sure that it's uninstalled since
> > it can conflict with Moneydance 2012's built0in syncing.
> >
> > If you view your Dropbox folder with the Dropbox iOS app or website
> > interface, do you have a .moneydancesync folder? Can you send us a
> > screenshot of the window that opens when you go to File -> Syncing in
> > Moneydance? Here's how to take a screenshot on Mac OS X:
> >
> > http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
> >
> > I know I asked for this before, but we didn't receive an image of it,
> > so I'm not sure if you forgot it or it didn't attach to our
> > discussion, but that might help me figure out what's going on.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 22 de junho de 2013 14:43
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > Hi Scott,
> > 1)I switched to Wifi (the program loaded the database), then switched
> > back to Dropbox, same thing happened.
> > 2)Yes.
> > 3)Not anymore but:
> > After signing out my Dropbox account, I receive this sequence of
> screens
> > (1,2,3). If i sign out Dropbox again I get a blank screen (004.png)
> >
> > > Scott Meehan
> > >
> <mailto:[email blocked]>
> > > 22 de junho de 2013 12:25
> > >
> > > // Please reply above this line
> > > ==================================================
> > >
> > > *From*: Scott Meehan (Support staff)
> > >
> > > Hi Adam,
> > >
> > > Can you try switching to the Wifi syncing method on the iPhone, then
> > > try switching back to Dropbox? Do you have internet access to the
> > > iPhone? When you go to configure Dropbox syncing on the iPhone, are
> > > you asked to give the app permission to access your Dropbox folder?
> > >
> > > Scott Meehan
> > > Moneydance Support
> > >
> > > Having trouble reading this? View this discussion online: Dropbox
> Sync
> > >
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>
>
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>>;;.
>
> >
> > >
> > > Reply with #ignore to stop receiving notifications for this
> discussion.
> > >
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 24 de junho de 2013 12:35
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> Can you try closing Moneydance and then changing the location of your
> Dropbox folder on your computer (to within your Documents folder, for
> example)? You can change it using these instructions:
>
> https://www.dropbox.com/help/89/en
>
> Once you've done that, then open Moneydance and go to File -> Syncing
> and disable then re-enable Dropbox syncing and see if that fixes the
> issue for you. This will force Moneydance to connect to Dropbox
> directly and it should prompt you to give Moneydance permission to
> access your Dropbox folder, which it will need to sync your data.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Scott Meehan
> <mailto:[email blocked]>
> 22 de junho de 2013 19:08
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adam,
>
> When you say that the program loaded the database when you switched to
> Wifi, do you mean the Moneydance iPhone app loaded your data from
> Moneydance when you switched to Wifi? If so, then it sounds like you
> still have the Network Sync extension installed, because Wifi syncing
> isn't built into Moneydance 2012. You said you removed it earlier--did
> you reinstall it? If so, please make sure that it's uninstalled since
> it can conflict with Moneydance 2012's built0in syncing.
>
> If you view your Dropbox folder with the Dropbox iOS app or website
> interface, do you have a .moneydancesync folder? Can you send us a
> screenshot of the window that opens when you go to File -> Syncing in
> Moneydance? Here's how to take a screenshot on Mac OS X:
>
> http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
>
> I know I asked for this before, but we didn't receive an image of it,
> so I'm not sure if you forgot it or it didn't attach to our
> discussion, but that might help me figure out what's going on.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
13 Posted by Adao Crespo on Jun 26, 2013 @ 02:46 AM
From: Adao Crespo
Hi Scott,
I have solved the problem!
In order to place my moneyplace database within an encrypted disk image
for extra security, I was using the 10.6 version.
So, I unistalled it and installed the 10.8 application and the Dropbox
sync worked.
My questions are:
1)why does the 10.8 version downloaded from your site (and not from the
Mac Store) need to be sandboxed?
2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
Systems?
Regards,
Adao crespo
14 Posted by Scott Meehan on Jun 26, 2013 @ 02:42 PM
Hi Adao,
That's strange that the 10.7 and above version of Moneydance 2012 is working for you and the 10.6 and below version wasn't. You should, however, be able to store your Moneydance data set on your encrypted disk image in the 10.7 and above version of Moneydance. You can follow these directions:
http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-da...
to more your data set to your encrypted disk image and then open it from there.
Scott Meehan
Moneydance Support
15 Posted by Adao Crespo on Jun 26, 2013 @ 09:13 PM
Hi Scott,
I have already tried this, I push the "open other" button choose the
file and nothings happens. I am sent back to the "Getting Started with
MoneyDance" window the Account Sets list is empty.
Adao
> Scott Meehan
> <mailto:[email blocked]>
> 26 de junho de 2013 11:42
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adao,
>
> That's strange that the 10.7 and above version of Moneydance 2012 is
> working for you and the 10.6 and below version wasn't. You should,
> however, be able to store your Moneydance data set on your encrypted
> disk image in the 10.7 and above version of Moneydance. You can follow
> these directions:
>
> http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-da...
> <http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012>
>
> to more your data set to your encrypted disk image and then open it
> from there.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 25 de junho de 2013 23:46
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> From: Adao Crespo
>
> Hi Scott,
>
> I have solved the problem!
>
> In order to place my moneyplace database within an encrypted disk image
> for extra security, I was using the 10.6 version.
> So, I unistalled it and installed the 10.8 application and the Dropbox
> sync worked.
> My questions are:
> 1)why does the 10.8 version downloaded from your site (and not from the
> Mac Store) need to be sandboxed?
> 2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
> Systems?
>
> Regards,
>
> Adao crespo
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 25 de junho de 2013 23:43
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Hi Scott,
>
> I have solved the problem!
>
> In order to place my moneyplace database within an encrypted disk image
> for extra security, I was using the 10.6 version.
> So, I unistalled it and installed the 10.8 application and the Dropbox
> sync worked.
> My questions are:
> 1)why does the 10.8 version downloaded from your site (and not from the
> Mac Store) need to be sandboxed?
> 2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
> Systems?
>
> Regards,
>
> Adao crespo
>
> > Adao Crespo <mailto:[email blocked]>
> > 24 de junho de 2013 23:49
> > I forgot to mention one thing: the MoneyDance database is located in a
> > encrypted disk image that I opened before launching Money Dance. Does
> > it make any difference?
> >
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 24 de junho de 2013 23:15
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > Unfortunately it didn't work,
> > This is sync screen, I see no Dropbox folder location anymore and, if I
> > try to disable and enable it, when the dropbox pages opens to allow
> > access, it says "The request to link the app is invalid"!
> > I must confess that I will use the old network sync!
> > Adao
> >
> > > Scott Meehan
> > >
> <mailto:[email blocked]>
> > > 24 de junho de 2013 12:35
> > >
> > > // Please reply above this line
> > > ==================================================
> > >
> > > *From*: Scott Meehan (Support staff)
> > >
> > > Hi Adam,
> > >
> > > Can you try closing Moneydance and then changing the location of your
> > > Dropbox folder on your computer (to within your Documents folder, for
> > > example)? You can change it using these instructions:
> > >
> > > https://www.dropbox.com/help/89/en
> > >
> > > Once you've done that, then open Moneydance and go to File -> Syncing
> > > and disable then re-enable Dropbox syncing and see if that fixes the
> > > issue for you. This will force Moneydance to connect to Dropbox
> > > directly and it should prompt you to give Moneydance permission to
> > > access your Dropbox folder, which it will need to sync your data.
> > >
> > > Scott Meehan
> > > Moneydance Support
> > >
> > > Having trouble reading this? View this discussion online: Dropbox
> Sync
> > >
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>
>
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>>;;.
>
> >
> > >
> > > Reply with #ignore to stop receiving notifications for this
> discussion.
> > >
> > > Scott Meehan
> > >
> <mailto:[email blocked]>
> > > 22 de junho de 2013 19:08
> > >
> > > // Please reply above this line
> > > ==================================================
> > >
> > > *From*: Scott Meehan (Support staff)
> > >
> > > Hi Adam,
> > >
> > > When you say that the program loaded the database when you
> switched to
> > > Wifi, do you mean the Moneydance iPhone app loaded your data from
> > > Moneydance when you switched to Wifi? If so, then it sounds like you
> > > still have the Network Sync extension installed, because Wifi syncing
> > > isn't built into Moneydance 2012. You said you removed it
> earlier--did
> > > you reinstall it? If so, please make sure that it's uninstalled since
> > > it can conflict with Moneydance 2012's built0in syncing.
> > >
> > > If you view your Dropbox folder with the Dropbox iOS app or website
> > > interface, do you have a .moneydancesync folder? Can you send us a
> > > screenshot of the window that opens when you go to File -> Syncing in
> > > Moneydance? Here's how to take a screenshot on Mac OS X:
> > >
> > > http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
> > >
> > > I know I asked for this before, but we didn't receive an image of it,
> > > so I'm not sure if you forgot it or it didn't attach to our
> > > discussion, but that might help me figure out what's going on.
> > >
> > > Scott Meehan
> > > Moneydance Support
> > >
> > > Having trouble reading this? View this discussion online: Dropbox
> Sync
> > >
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>
>
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync&gt>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>>;;.
>
> >
> > >
> > > Reply with #ignore to stop receiving notifications for this
> discussion.
> > >
> > > Adao Crespo
16 Posted by Scott Meehan on Jun 27, 2013 @ 04:49 PM
Hi Adao,
Can you try opening the data set again on the encrypted disk image and send us your console log output again? This can be found by going to Help -> Console window in Moneydance, clicking the "Copy to clipboard" button and then pasting the output to us here.
Scott Meehan
Moneydance Support
17 Posted by Adao Crespo on Jun 28, 2013 @ 02:57 AM
If I try to open the Pessoal.moneydance directly, nothing happens, even
the console window is not updated. So I choose the root.mdinternal,
nothing happens but the console shows this:
Just to remember I am using the OS 10.8 from your site.
Starting Moneydance 2012.5 (862) at Thu Jun 27 23:50:30 BRT 2013
Settings Folder:
/Users/acrespo/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance
OS: Mac OS X 10.8.4 x86_64
Java: 1.7.0-moneydance2012-888 (Oracle Corporation)
Is in sandbox: true; restricted file access: true
opening last file: Personal Finances
Initialized new account book at /Volumes/FINANÇAS/Pessoal.moneydance
Initialized new account book at /Volumes/FINANÇAS/Pessoal.moneydance
Error: unable to load an internal file format without the .moneydance
folder wrapper
> Scott Meehan
> <mailto:[email blocked]>
> 27 de junho de 2013 13:49
>
> // Please reply above this line
> ==================================================
>
> *From*: Scott Meehan (Support staff)
>
> Hi Adao,
>
> Can you try opening the data set again on the encrypted disk image and
> send us your console log output again? This can be found by going to
> Help -> Console window in Moneydance, clicking the "Copy to clipboard"
> button and then pasting the output to us here.
>
> Scott Meehan
> Moneydance Support
>
> Having trouble reading this? View this discussion online: Dropbox Sync
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>.
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
> Adao Crespo
> <mailto:[email blocked]>
> 26 de junho de 2013 18:13
>
> // Please reply above this line
> ==================================================
>
> *From*: Adao Crespo
>
> Hi Scott,
>
> I have already tried this, I push the "open other" button choose the
> file and nothings happens. I am sent back to the "Getting Started with
> MoneyDance" window the Account Sets list is empty.
>
> Adao
>
> > Scott Meehan
> > <mailto:[email blocked]>
> > 26 de junho de 2013 11:42
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Scott Meehan (Support staff)
> >
> > Hi Adao,
> >
> > That's strange that the 10.7 and above version of Moneydance 2012 is
> > working for you and the 10.6 and below version wasn't. You should,
> > however, be able to store your Moneydance data set on your encrypted
> > disk image in the 10.7 and above version of Moneydance. You can follow
> > these directions:
> >
> > http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-da...
> >
> <http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012>
> <http://help.infinitekind.com/kb/moneydance-2012/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012>>;
>
> >
> > to more your data set to your encrypted disk image and then open it
> > from there.
> >
> > Scott Meehan
> > Moneydance Support
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 25 de junho de 2013 23:46
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > From: Adao Crespo
> >
> > Hi Scott,
> >
> > I have solved the problem!
> >
> > In order to place my moneyplace database within an encrypted disk image
> > for extra security, I was using the 10.6 version.
> > So, I unistalled it and installed the 10.8 application and the Dropbox
> > sync worked.
> > My questions are:
> > 1)why does the 10.8 version downloaded from your site (and not from the
> > Mac Store) need to be sandboxed?
> > 2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
> > Systems?
> >
> > Regards,
> >
> > Adao crespo
> >
> > Having trouble reading this? View this discussion online: Dropbox Sync
> >
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>
> <http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad-app-questions/465-dropbox-sync>>;.
>
> >
> > Reply with #ignore to stop receiving notifications for this discussion.
> >
> > Adao Crespo
> > <mailto:[email blocked]>
> > 25 de junho de 2013 23:43
> >
> > // Please reply above this line
> > ==================================================
> >
> > *From*: Adao Crespo
> >
> > Hi Scott,
> >
> > I have solved the problem!
> >
> > In order to place my moneyplace database within an encrypted disk image
> > for extra security, I was using the 10.6 version.
> > So, I unistalled it and installed the 10.8 application and the Dropbox
> > sync worked.
> > My questions are:
> > 1)why does the 10.8 version downloaded from your site (and not from the
> > Mac Store) need to be sandboxed?
> > 2)Is it impossible for a 10.6 version to sync through Dropbox on 10.8
> > Systems?
> >
> > Regards,
> >
> > Adao crespo
> >
> > > Adao Crespo <mailto:[email blocked]>
> > > 24 de junho de 2013 23:49
> > > I forgot to mention one thing: the MoneyDance database is located
> in a
> > > encrypted disk image that I opened before launching Money Dance. Does
> > > it make any difference?
> > >
> > >
> > > Adao Crespo
18 Posted by Scott Meehan on Jun 28, 2013 @ 03:43 PM
Hi Adao,
According to your log file, you're using the version of Moneydance from the Mac App Store, which can't store your data outside of the internal Documents folder in Moneydance, which is why you're having trouble opening the data set in your encrypted file system. To continue using that version, you'll have to move your data set to Moneydance's internal Documents folder by going to Help -> Show Documents Folder in Moneydance and copying or moving your data set into the folder that opens.
Scott Meehan
Moneydance Support
System closed this discussion on Mar 31, 2015 @ 04:01 PM.