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iphone sync not working

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ash.vashisht

26 Jun, 2010 06:08 PM

Hello,
i have moneydance loaded on my iphone and configured the network sync on moneydance application running on MAC. i have never been able to sync these 2 devices; please help

1. 1 Posted by Ben Spencer on 26 Jun, 2010 06:45 PM

   

   Hi

   When you select Extensions->Configure Network Syncing... Are you able to add the device in the network sync extension by clicking the "add device" button? If not here is a list of trouble shooting suggestions.

   http://help.infinitekind.com/faqs/iphone-app/the-network-sync-exten...

   Ben

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2. 2 Posted by ash.vashisht on 26 Jun, 2010 06:58 PM

   

   if i open Net Sync, i see iphone added, but it never syncs

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3. 3 Posted by Ben Spencer on 26 Jun, 2010 07:01 PM

   

   The iPhone app should sync with the desktop app when the iPhone app is started if it finds the desktop app runing on the network. There have been some cases where the iPhone needs to be restarted before a sync will occur. The only reason I can think for this is if a necessary iPhone OS service has crashed. please try restarting your iPhone and let me know if that resolves the problem.

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4. 4 Posted by ash.vashisht on 26 Jun, 2010 07:32 PM

   

   just FYI, i am running iOS 4 on iphone.

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5. 5 Posted by ash.vashisht on 26 Jun, 2010 07:45 PM

   

   restarted iPhone, and launched MD app, still NO Sync

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6. 6 Posted by feejerry on 26 Jun, 2010 09:16 PM

   

   I hadn't entered the code correctly - I had put in spaces. It now works fine, however it doesn't show my portfolio . . from your Frequent qts I found that you are working on synching the investment account with the iPhone & iPad. I have an iPad, but no iPhone at this time.

   thank you for your prompt reply, - J&J

   Jerry Jacobsen
   331 N Grand Ave.
   Pierre, SD 57501 2012
   [email blocked]
   605 224 1469 home
   605 222 0465 cell

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7. 7 Posted by Ben Spencer on 28 Jun, 2010 01:43 PM

   

   Please try the following:

   Run Moneydance on your desktop.

   Select Help->Console Window.

   Verify that your iPhone is connected to the local wifi network.

   Start the iPhone Moneydance app.

   Verify that the device is present under Extensions->Network Syncing...

   Copy and paste the contents of the console window to this discussion.

   Ben Spencer
   Moneydance Support

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8. 8 Posted by Daniel Yates on 01 Jul, 2010 08:11 AM

   

   Hi all

   Just thought I would add something in case it helps anyone

   On iphone 4 I could not get it sync and found that due to multitasking (now present on any ios4 device) closure of the moneydance app does not actually close it. Doubt tap your home button, press and hold the moneydance icon onthe list that shows up and then close it. Make sure moenydance desktop is running and then restart moneydance app - syncs everytime now

   Hope it helps

   Daniel

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9. 9 Posted by Angie Rauscher on 02 Jul, 2010 04:35 AM

   

   Daniel,

   This is very important information to have, thank you for passing this on to us. I'll make sure our developer knows this is the case.

   Please let me know if I can be of further assistance,

   Angie Rauscher
   Moneydance Support

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10. 10 Posted by GG on 02 Jul, 2010 07:46 PM

    

    One suggestion is to have a manual/force sync option too!

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11. Angie Rauscher closed this discussion on 02 Jul, 2010 11:31 PM.

12. 11 Posted by Angie Rauscher on 02 Jul, 2010 11:32 PM

    

    Yes, we're certainly discussing implementing a force sync option in future updates. Thank you all for your input.

    Angie Rauscher
    Moneydance Support

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