Problems following installation of iOS4

Michael Evans's Avatar

Michael Evans

27 Jun, 2010 07:02 PM

After installing iOS4 on my iPhone 3GS I found that Moneydance would not sync. I saw another user had posted a comment to the blog item (on the introduction of the iPhone app). He had solved the issue by deleting Moneydance, reinstalling, removing the network extension and then reinstalling everything. I followed this suggestion but now I find that I cannot add the iPhone in the Configure Network Settings box. Whenever I try to add the iPhone I get the error "No devices running Moneydance were found". Obviously I've checked that the device is, in fact, connected to the network. My iPad is still syncing.

I suspect my problem is that during the uninstallation process I told Network Settings to "forget" the phone. Maybe I should have just left it there. Anyway, I'm now well and truly stuck and frustrated because I use the iPhone (not the iPad) as the main entry input.

(I've covered MD frequently on my Mac blog, www.macfilos.com)

  1. 1 Posted by mm.evans on 27 Jun, 2010 09:19 PM

    mm.evans's Avatar

    Resolved, and an odd one it is.

    It turns out not to be anything do with with iOS4 or the MoneyDance application. It’s a simple network issue and, for what it’s worth, this is what happened (if anyone is interested):

    Although I had a full set of network bars on the phone, I hadn’t checked I was connected to the right network because, as far as I knew, there was no other local network of which I was a member. When I found the same no-sync problem with 1Password I got suspicious and checked the network connection on the iPhone.

    Amazingly, I found I was connected to BT OpenZone, which (for non-UK readers) is a public hot-spot network. I have limited access to BT OpenZone “Premium Hotspots” through my O2 carrier – similar to the system with AT&T and Starbucks, for instance. I’ve previously had problems with the phone locking on to a restricted BT OpenZone hotspot. The phone thinks it is connected, but there is no internet. Since I live in a residential area, this had never been a problem at home. It transpires, however, that my next-door neighbour yesterday made his wi-fi public under a new BT system which allows you to share your home system in return for access to wi-fi of other customers around the country. For some reason the phone had logged on to this alien network, though it was connected but was not receiving internet. More to the point, this was not my network for sychronisation purposes.

    The answer was to “forget” next-door’s network and, once I had reconnected to my network, I was able to sync. Sorry for all the confusion, but this is such an obscure and coincidental happening that it was the last thing I thought of checking.

    I'm pretty furious with BT for not having resolved this problem (I spoke to their Press Office two months ago and got nowhere). I intend to do a blog post on this tomorrow (www.macfilos.com)

  2. 2 Posted by Angie Rauscher on 28 Jun, 2010 01:25 PM

    Angie Rauscher's Avatar

    Michael,

    I'm glad to hear the issue has resolved, and in such an elegantly simple manner. Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  3. 3 Posted by mm.evans on 28 Jun, 2010 03:54 PM

    mm.evans's Avatar

    Thanks, Angie. Of course I feel a bit of a fool for jumping to the wrong conclusion, but this really was an odd one.

  4. Angie Rauscher closed this discussion on 28 Jun, 2010 03:57 PM.

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