app crashes every time when sync

exjimmyr's Avatar

exjimmyr

11 Jul, 2010 06:09 PM

I just loaded ver. 1.3 on a 3rd gen touch (64G) running iOS 4. The app crashes every time on startup during the sync phase. If there is nothing to sync with the app runs fine. I am running build 9 of Network Synchronizer on MoneyDance 2010r3 (751).
iPAD works fine sync and all.
Anybody else having this problem, better yet 'had' this problem.
My guess is a iOS 4 glitch :-)

exjimmy

  1. 1 Posted by exjimmyr on 11 Jul, 2010 06:24 PM

    exjimmyr's Avatar

    Missed the crash log ... Sorry

  2. 2 Posted by Ben Spencer on 14 Jul, 2010 03:21 PM

    Ben Spencer's Avatar

    Hi exjimmy

    Can you tell me if removing and then reinstalling the iPhone Moneydance app makes any difference? If so, does it reoccur when you have made any changes? If so what changes did you make? Did any of the changes involve split transactions?

    Sincerely
    Ben Spencer
    Moneydance Support

  3. 3 Posted by exjimmyr on 14 Jul, 2010 04:19 PM

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    2nd thing I did, no difference. I do use split transactions a fair amount.

    Jimmy Roberts

    Freedom is often simple ignorance of whom you serve.
    —The Cynic’s Book of Wisdom

    Sent from my iP?d

  4. 4 Posted by Ben Spencer on 21 Jul, 2010 06:56 PM

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    Hi

    Are you syncing to the same data file with your iPad?

    If you reinstall the app does it sync the first time?

    If the app syncs the first time exactly what changes do you make before the failure to sync?

    Ben

  5. 5 Posted by exjimmyr on 21 Jul, 2010 09:50 PM

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    yes, same data file

    no it crashes on sync first time, even after a fresh install

    If I don't sync (no money dance available) the program runs fine.

    Jimmy Roberts

    Freedom is often simple ignorance of whom you serve.
    —The Cynic’s Book of Wisdom

    Sent from my iP?d

  6. 6 Posted by Angie Rauscher on 12 Aug, 2010 07:12 PM

    Angie Rauscher's Avatar

    Jimmy,

    Are you still experiencing this issue? If so, have you tried booting the desktop app and giving it a few seconds to open, than opening the app second? Our developer is currently working on some fixed to the app and we hope to release them soon (I don't have a more specific timeline). Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  7. 7 Posted by exjimmyr on 12 Aug, 2010 09:05 PM

    exjimmyr's Avatar

    Angie,

    I haven't been home in a few weeks, however it was still crashing last time I tried. I will try your suggestion next week and let you know.

    Jimmy Roberts

    Freedom is often simple ignorance of whom you serve.
    —The Cynic’s Book of Wisdom

    Sent from my iP?d

  8. 8 Posted by Angie Rauscher on 13 Aug, 2010 09:05 PM

    Angie Rauscher's Avatar

    Jimmy,

    Thank you for the update, do let me know what happens next time you try to sync.

    Thank you,

    Angie

  9. 9 Posted by exjimmyr on 22 Aug, 2010 03:44 PM

    exjimmyr's Avatar

    Angie,

    I deleted the app from both my iPod and iPad (too many i's) and also deleted the network sync extension. Re-installed all of them (complete with new access keys). Same problem, iPad works fine, iPod (iOS 4) still crashs when ever it tries to sync with the desktop. Works find stand alone.

    Anything I can do/send you let me know

    Jim
    VVV

  10. 10 Posted by Ben Spencer on 24 Aug, 2010 02:13 PM

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    Hi Jim

    We have still not been able to reproduce this problem on our test machines. I believe there must be something particular to the setup of your Moneydance data file that is causing the crash. Would you be willing privately email you .md data file to [email blocked]

    Sincerely
    Ben Spencer
    Moneydance Support

  11. 11 Posted by exjimmyr on 24 Aug, 2010 02:57 PM

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    Let me redact some numbers :-) and I would happy to send it out to you. I won't be home for a couple of weeks so you will have to wait until I can get to my main machine.

    Jimmy Roberts

    Freedom is often simple ignorance of whom you serve.
    —The Cynic’s Book of Wisdom

    Sent from my iP?d

  12. 12 Posted by Ben Spencer on 24 Aug, 2010 03:08 PM

    Ben Spencer's Avatar

    Hi Jimmy

    I'll leave the case open as long as it takes. I want to get to the bottom of this one.

    Ben Spencer

  13. System closed this discussion on 31 Mar, 2015 03:29 PM.

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