tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/69-app-crashes-every-time-when-syncInfinite Kind: Discussion 2015-03-31T16:04:31Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-07-11T18:24:57Z2010-07-11T18:24:59Zapp crashes every time when sync<div><p>Missed the crash log ... Sorry</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-07-14T15:21:09Z2010-07-14T15:21:09Zapp crashes every time when sync<div><p>Hi exjimmy</p>
<p>Can you tell me if removing and then reinstalling the iPhone
Moneydance app makes any difference? If so, does it reoccur when
you have made any changes? If so what changes did you make? Did any
of the changes involve split transactions?</p>
<p>Sincerely<br>
Ben Spencer<br>
Moneydance Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-07-14T16:19:40Z2010-07-14T16:19:40Zapp crashes every time when sync<div><p>2nd thing I did, no difference. I do use split transactions a
fair amount.</p>
<p>Jimmy Roberts</p>
<p>Freedom is often simple ignorance of whom you serve.<br>
—The Cynic’s Book of Wisdom</p>
<p>Sent from my iP?d</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-07-21T18:56:10Z2010-07-21T18:56:10Zapp crashes every time when sync<div><p>Hi</p>
<p>Are you syncing to the same data file with your iPad?</p>
<p>If you reinstall the app does it sync the first time?</p>
<p>If the app syncs the first time exactly what changes do you make
before the failure to sync?</p>
<p>Ben</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-07-21T21:50:04Z2010-07-21T21:50:04Zapp crashes every time when sync<div><p>yes, same data file</p>
<p>no it crashes on sync first time, even after a fresh install</p>
<p>If I don't sync (no money dance available) the program runs
fine.</p>
<p>Jimmy Roberts</p>
<p>Freedom is often simple ignorance of whom you serve.<br>
—The Cynic’s Book of Wisdom</p>
<p>Sent from my iP?d</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-12T19:12:39Z2010-08-12T19:12:39Zapp crashes every time when sync<div><p>Jimmy,</p>
<p>Are you still experiencing this issue? If so, have you tried booting the desktop app and giving it a few seconds to open, than opening the app second? Our developer is currently working on some fixed to the app and we hope to release them soon (I don't have a more specific timeline). Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br />
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-12T21:05:32Z2010-08-12T21:05:32Zapp crashes every time when sync<div><p>Angie,</p>
<p>I haven't been home in a few weeks, however it was still crashing last time I tried. I will try your suggestion next week and let you know.<br />
</p>
<p>Jimmy Roberts</p>
<p>Freedom is often simple ignorance of whom you serve.<br />
—The Cynic’s Book of Wisdom</p>
<p>Sent from my iP?d</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-13T21:05:45Z2010-08-13T21:05:45Zapp crashes every time when sync<div><p>Jimmy,</p>
<p>Thank you for the update, do let me know what happens next time you try to sync.</p>
<p>Thank you,</p>
<p>Angie</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-22T15:44:26Z2010-08-22T15:44:26Zapp crashes every time when sync<div><p>Angie,</p>
<p>I deleted the app from both my iPod and iPad (too many i's) and also deleted the network sync extension. Re-installed all of them (complete with new access keys). Same problem, iPad works fine, iPod (iOS 4) still crashs when ever it tries to sync with the desktop. Works find stand alone.</p>
<p>Anything I can do/send you let me know</p>
<p>Jim<br />
VVV</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-24T14:13:19Z2010-08-24T14:13:19Zapp crashes every time when sync<div><p>Hi Jim</p>
<p>We have still not been able to reproduce this problem on our test machines. I believe there must be something particular to the setup of your Moneydance data file that is causing the crash. Would you be willing privately email you .md data file to <a href="mailto:ben@moneydance.com">ben@moneydance.com</a></p>
<p>Sincerely<br />
Ben Spencer<br />
Moneydance Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-24T14:57:47Z2010-08-24T14:57:47Zapp crashes every time when sync<div><p>Let me redact some numbers :-) and I would happy to send it out to you. I won't be home for a couple of weeks so you will have to wait until I can get to my main machine.</p>
<p>Jimmy Roberts</p>
<p>Freedom is often simple ignorance of whom you serve.<br />
—The Cynic’s Book of Wisdom</p>
<p>Sent from my iP?d</p></div>exjimmyrtag:infinitekind.tenderapp.com,2009-01-14:Comment/22265702010-08-24T15:08:32Z2010-08-24T15:08:32Zapp crashes every time when sync<div><p>Hi Jimmy</p>
<p>I'll leave the case open as long as it takes. I want to get to the bottom of this one.</p>
<p>Ben Spencer</p></div>Ben Spencer