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jwmstarr

20 Apr, 2010 02:46 PM

I just downloaded Moneydance for iphone. When I synced the iphone, all my accounts were input twice on the iphone. How do I fix this issue?

1. 1 Posted by Angie Rauscher on 20 Apr, 2010 04:30 PM

   

   Hmmm, this is a pickle. I think the first line of defense would be to delete and re-install the app and see how that goes (also tell Moneydance to forget the device). Please let me know if this does not help and we'll look into other solutions.

   Please let me know if I can be of further assistance,

   Angie Rauscher
   Moneydance Support

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2. 2 Posted by jwmstarr on 21 Apr, 2010 12:22 AM

   

   I tried your suggestion (twice). However, it did not work. Accounts are still added twice on the iPhone. I need you to look at other solutions.

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3. 3 Posted by jwmstarr on 21 Apr, 2010 05:02 PM

   

   Angie,

   I posted a response. I followed your suggestion. However, it didn't
   work. Accounts are still listed twice on iPhone. One account is
   empty and the other shows the transactions. If this doesn't make
   sense, feel free to call me at (630) 841-6507.

   Mike

   Sent from my iPhone

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4. 4 Posted by Tom Freeman on 22 Jun, 2010 06:42 PM

   

   Hi Mike,

   Sorry for the late response. Trying to clear up pending issues. Has you issue been resolved?

   And are you running version 1.2 of the iphone app and version 9 of the netsync extension?

   Tom

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5. 5 Posted by jwmstarr on 25 Jun, 2010 11:43 AM

   

   Hi Tom,

   Build version 9 fixed the problem.

   Thanks,
   Mike

   From: Tom Freeman
   <[email blocked]>
   Reply-To: Infinite Kind Support <[email blocked]>
   Date: Tue, 22 Jun 2010 11:44:42 -0700
   To: Mike Starr <[email blocked]>
   Subject: Re: Sync [iPhone, iPod Touch, and iPad app questions]

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6. 6 Posted by Angie Rauscher on 28 Jun, 2010 01:50 PM

   

   Mike,

   I'm glad to hear that it's been fixed. Please let me know if I can be of further assistance,

   Angie Rauscher
   Moneydance Support

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7. Angie Rauscher closed this discussion on 28 Jun, 2010 01:50 PM.