Doesnt recognise password
dawn clarke
Hi, Have had to start again with moneybox after my files corrupted. I now cannot get my iphone app to syn with dropbox and moneydance, not recognising my password when they are the same?
Saw assistance about managing extensions but cannot find the information stated.
Thanks
Dawn
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1 Posted by David Hanley on Nov 14, 2015 @ 02:35 PM
Hi Dawn,
Could you try taking the following steps to reset your syncing?
1) Close the Moneydance app on your phone.
2) Start Moneydance on your computer.
3) Disable Dropbox syncing from the File -> Syncing menu.
4) Re-enable Dropbox syncing (and authorize Moneydance to connect to your Dropbox folder, if necessary).
4) Restart Moneydance on your computer.
5) Start the Moneydance mobile app and see if you're able to sync then?
If you're still unable to sync after that, can you send the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Thanks!
David Hanley
Infinite Kind Support
2 Posted by Dawn on Nov 14, 2015 @ 02:50 PM
Its attached-Thanks
Dawn
3 Posted by David Hanley on Nov 14, 2015 @ 03:54 PM
Can you try disabling Dropbox syncing to see if that fixes this? First, go to File -> Syncing in Moneydance and disable syncing. Then, close Moneydance and, using the Dropbox app or website interface, delete the:
.moneydancesync
folder in your Dropbox folder. Next, re-open Moneydance and re-enable Dropbox syncing. Finally, disconnect from Dropbox syncing on your mobile device and re-connect.
David Hanley
Infinite Kind Support
4 Posted by Dawn on Nov 14, 2015 @ 04:11 PM
No luck sorry, on the app it is just searching under select file to sync
5 Posted by Scott Meehan on Nov 16, 2015 @ 08:29 PM
Hi Dawn,
Can you verify, using these instructions:
https://www.dropbox.com/help/89/en
if your Dropbox folder is located at:
/Users/(yourusername)/Dropbox
If it is located there, can you try changing it to a different location on your computer (to within your Documents folder, for example), then try disabling and re-enabling Dropbox syncing again via File -> Syncing in Moneydance? You should be asked to give Moneydance permissions to access your Dropbox folder and the File -> Syncing window should say "Connected as: (Your Name)", rather than the location of the folder on your computer.
If it isn't located there, then can you check to see if you have a folder named Dropbox in your Home folder? On Mac OS X that'll be:
/Users/(yourusername)/Dropbox
and on Windows Vista and above it'll be:
C:\Users\(yourusername)\Dropbox
If that's not your Dropbox folder, can you either rename it or delete it (if it doesn't contain any of your data), then try disabling and re-enabling Dropbox syncing as I described above and see if that works for you?
Scott Meehan
Infinite Kind Support
6 Posted by Dawn Clarke on Nov 17, 2015 @ 06:11 PM
All sorted thank you
Sent from my iPhone
7 Posted by Scott Meehan on Nov 17, 2015 @ 06:37 PM
Hi Dawn,
I'm glad to hear that it's working now! Please let us know if we can be of further assistance!
Scott Meehan
Infinite Kind Support
Scott Meehan closed this discussion on Nov 17, 2015 @ 06:37 PM.