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moneydance doesn't recognize authorization key

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paganroger

19 Jul, 2010 04:40 AM

I just upgraded to MD 2010r3 (751) and have been going through the steps to sync the iPhone version (v 1.3) with my desktop. I've gotten as far as entering the access key in the Network Sync Settings "Select Device to Add" dialog box, however the Network Synchronizer simply doesn't recognize the access key. I'm not using any spaces in the key and am clearly not using capital Os or lower case ls. I'm trying to sync to an iPhone 3GS running iOS 4.0.1.

please advise,
rogerallenward

1. paganroger closed this discussion on 19 Jul, 2010 04:47 AM.

2. Ben Spencer re-opened this discussion on 19 Jul, 2010 01:27 PM

3. 1 Posted by Ben Spencer on 19 Jul, 2010 01:27 PM

   

   Hi Roger

   The only reason the net sync extension will not accept the key is if it has been entered incorrectly. We realize it is a long key so the possibility of making a mistake is fairly high. It can be helpful to have someone else read out the key from the iPhone while you type it in to help avoid typos. If you would like to try a different key reinstall the iPhone app.

   Ben Spencer
   Moneydance Support

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4. Angie Rauscher closed this discussion on 12 Aug, 2010 07:10 PM.