iphone app not starting

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bscramer

20 Apr, 2010 04:12 PM

I just installed the Moneydance app on my iPhone 3GS. When I try running the app, I get a blank screen showing just the normal iPhone status bar (connectivity, time, battery) at the top. After about 10 seconds, the app quits. I've restarted the iPhone, restarted my computer, restarted the iPhone again, uninstalled and reinstalled the Moneydance app, restarted the iPhone yet again - still can't get anything but the blank screen. Any thoughts?

In case it matters, on my computer I'm running build 748 with the netsync extension installed.

  1. 1 Posted by bscramer on 20 Apr, 2010 04:40 PM

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    OK - I just tried turning WiFi off on my iPhone - now the app starts up properly to the long key with the message to add netsync and add my device. Of course, that's not much good since the iPhone isn't connected to the WiFi network....

    But there's some hangup in the app recognizing my WiFi network, I guess. I've got QWest internet and a TimeCapsule. Both have their own wireless networks. I've had no luck starting the app with my iPhone connected to either network.

  2. 2 Posted by Angie Rauscher on 20 Apr, 2010 04:43 PM

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    Bsc,

    Ah, well this is one part of issue. The iPhone must be on the same wireless network as your computer for the app to function. Our lead developer Sean also suggests that you uninstall the app, and then re-install it from the app store (through your phone). Please let me know how it goes so we can look for other solutions if necessary.

    Please let me know how I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  3. 3 Posted by bscramer on 20 Apr, 2010 04:53 PM

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    You misunderstood. The only way I can get the iPhone app to start properly is by turning WiFi off in my iPhone settings - which of course defeats the purpose of the app. As long as the iPhone is connected to a WiFi network, starting the Moneydance app only results in a blank screen for about 10 seconds and then quitting back to the iPhone home screen.

    I have uninstalled and reinstalled the Moneydance app twice now. I've restarted the iPhone three times now. No luck. Not knowing anything about what the app does on startup, the symptoms seem to me to indicate that my WiFi network is set up in some way that the Moneydance app doesn't expect - is that a possibility?

  4. 4 Posted by Angie Rauscher on 20 Apr, 2010 06:56 PM

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    You are right, I did misunderstand the WiFi issue. Would you let me know what kind of wifi network you are using (b/g/n), the type of router (if you know), and iPhone OS (from the Settings->General->About on iphone) you are running? This will assist us in diagnosing this issue

    Thank you,

    Angie Rauscher
    Moneydance Support

  5. 5 Posted by bscramer on 20 Apr, 2010 07:12 PM

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    I have one wireless network through my DSL modem from QWest: Motorola Netopia 3347, 802.11 b+g

    I have another wireless network through a Time Capsule, set on 802.11n (b/g compatible), in bridge mode so IP addresses should be on the same network as the DSL modem.

    I've tried opening the app with the iPhone connected to WiFi via the DSL modem and via the Time Capsule, and I've tried turning off the Time Capsule so the DSL modem WiFi is the only network available. If I turn off both the Time Capsule and the DSL modem, then the app starts up correctly - but of course then I have no WiFi connection. As long as the iPhone is connected to one of my WiFi networks, the app won't start. I suppose I could go to a Starbucks or somewhere and see if the app will start on a different network, but I don't have time to do that right now.

    iPhone Model MC135LL, OS 3.1.3 (7E18)

  6. 6 Posted by bscramer on 20 Apr, 2010 07:33 PM

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    Well....

    My problem is resolved, although the issue with my WiFi may still come up for other users.

    After I posted my last note, I realized I have another WiFi option: create a computer-to-computer network with my computer. With my iPhone connected to the computer-to-computer network, the Moneydance app started correctly, I was able to add it in the computer's Moneydance Network Sync Settings, and everything synced correctly. I then switched back to the DSL modem wireless network and the app still works, it syncs correctly both ways with the computer, and I'm happy.

    So - there's a workaround for the problem. I'm willing to uninstall the Moneydance app in case you think you might have a fix for the original problem that you want me to test. From my end, unless I lose the sync capability that's I now have, I'm happy with the workaround.

  7. 7 Posted by Ben Spencer on 20 Apr, 2010 07:55 PM

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    Thanks for the getting back to us and for the description of the work around. Currently this is the only case of this particular problem and we have not been able to reproduce it on our test machines. My best guess is that there is something about your network configuration that is preventing the bonjour service discovery messages from being propagated correctly. And when you had a computer to computer connection what ever was blocking the messages was no longer present.

    I am curious to see what IP address your iphone was given on your local network when compared to your mac. There is a free iphone app called "Network Ping Lite" that will tell you your IP address. You can determine the ip address of your mac by bringing up a command prompt ant typing "ipconfig".

    I am sorry for the trouble this has caused you.

    Sincerely

    Ben Spencer

  8. 8 Posted by bscramer on 20 Apr, 2010 08:08 PM

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    According to my DSL router setup page, the computer is 192.168.0.76, the iPhone is 192.168.0.74

    Is that what you mean?

  9. 9 Posted by Ben Spencer on 20 Apr, 2010 08:52 PM

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    Well they look like they are on the same subnet. If you run ipconfig from a command prompt you can see the subnet mask. Typically this will be 255.255.255.0 on a home network. This should be the same on both devices. There is a free iphone app called ipconfig that you can use to see the subnet mask on the iphone.

    Ben

  10. 10 Posted by bscramer on 20 Apr, 2010 09:18 PM

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    Everything seems to have subnet mask 255.255.255.0

  11. 11 Posted by Gurusimran Khal... on 22 Apr, 2010 12:31 PM

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    I'm having the same issue. When I start the app with my wireless on I get a blank screen. Turn it off and I get the key with instructions about using the extension.

    I haven't tried to setup a peer to peer (pc (dell latitude e6400) to iphone 3gs) wireless network yet (that would be a real pain).

    I use a Cisco wireless router b/g and my laptop is connecting with g.

    Help?

  12. 12 Posted by Gary Carhart on 26 Apr, 2010 04:09 PM

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    i havethe same problem when i start the appin ipod with wifi on i get a blank screen then app closes if i start app with wifi off get the key and message to add netsync and when i run netsync says no devices connected to network which of course is not correct

  13. 13 Posted by Ben Spencer on 26 Apr, 2010 05:56 PM

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    For those of you who are experiencing the app crashing when wifi is enabled do you think you could send me the crash report.

    1) Reproduce the crash
    2) Sync your device using iTunes
    3) Find the Moneydance crash report from the following folder (depending on your platform):

    Mac OS X:/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
    Windows XP: C:\Documents and Settings<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICE_NAME>
    Windows Vista: C:\Users<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICE_NAME>

    is the user's login name for the computer. <DEVICE_NAME> is the name of the iPod touch or iPhone, for example, "John's iPhone".

    If you send (or upload to this thread) the file starting with Moneydance and ending with .crash, I can hopefully figure out what is causing the crash.

    Sincerely

    Ben Spencer
    Moneydance Support

  14. 14 Posted by Ben Spencer on 26 Apr, 2010 06:06 PM

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    I jsut checked in with the developers and they submitted a new version of the Moneydance App to Apple this morning. It should fix the problem of the app crashing on some iphones when the wifi is turned on. It will likely take Apple a couple of days to approve the new version and make it available in the store.

    Ben

  15. 15 Posted by Shaman on 03 Jun, 2011 11:29 AM

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    Hi
    How are you i have Iphone 3g and i have remove some thing after mobile restart just displayd apple logo nothing else please share some thing.

  16. 16 Posted by Angie Rauscher on 03 Jun, 2011 01:21 PM

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    Shaman,

    I'm not entirely sure what's going on here, I'd suggest you contact Apple if you are still only seeing the logo when restarting, as it's unlikely this is connected to the Moneydance iphone app.

    Best of luck,

    Angie Rauscher
    Moneydance Support

  17. Angie Rauscher closed this discussion on 03 Jun, 2011 01:21 PM.

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