Moneydance Android App won't open

Jay's Avatar

Jay

Oct 25, 2016 @ 09:13 AM

I have tried everything it and always says it must close when I try to open it. Did you stop support for this app?

  1. 1 Posted by Ian O on Oct 25, 2016 @ 10:57 AM

    Ian O's Avatar

    Hi Jay,,

    Sorry to hear of the issue you are experiencing. Can you try resetting Dropbox syncing to see if that fixes the issue you're seeing? First, go to File -> Syncing in Moneydance and disable Dropbox syncing. Then, close Moneydance and, using the Dropbox app or website interface, delete the:

    .moneydancesync

    folder in your Dropbox folder. Next, re-open Moneydance and re-enable Dropbox syncing. Finally, disconnect from Dropbox syncing on your mobile device and re-connect.

    If you continue to encounter issues after following the steps above, please let me know and we can investigate further.

    Ian O
    Infinite Kind Support

  2. System closed this discussion on Jan 24, 2017 @ 11:00 AM.

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