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Two Syncs Required

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tj.trace

Jan 13, 2017 @ 11:24 PM

Greetings, I have to sync my desktop MD 2017 twice before the changes will show up on any of my three iDevices.

Step 1> Open desktop MD, make some changes, exit, wait for DropBox to idle and MD to disappear from Task Manager.
Step 2> Check MD on my iDevices, they appear to have completed a sync, but the changes are not in the register.
Step 3> Open desktop MD, exit, wait for DropBox to idle and MD to disappear from Task Manager.
Step 4> Check MD on my iDevices, they sync and the changes appear.

What should I be doing differently?

1. 1 Posted by Scott Templeton on Jan 14, 2017 @ 08:16 PM

   

   Hi

   I'm not support staff, just a user, but I wanted to let you know that I'm having to do the exact same thing. I thought it was me that wasn't understanding the sync process, but I have to open/close MoneyDance on the desktop twice in succession before any changes appear on my iPhone. There seems to be a number of sync questions being raised by users, but very few are getting responses from support. I submitted a question regarding this about a week ago and haven't heard back yet.

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2. 2 Posted by TonyRI on Jan 14, 2017 @ 08:35 PM

   

   IK has acknowledged this as a "bug" in Moneydance 2017. There is a "Ticket" for it to be fixed.

   http://help.infinitekind.com/discussions/switching-from-another-per...

   It took me awhile to even notice it, as I'm on my Desktop version much more often than my mobile device.

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3. 3 Posted by Scott Templeton on Jan 14, 2017 @ 08:40 PM

   

   Thanks for the link - that explains things. Glad to know IK are working on a fix. I was starting to look for an alternative application but will wait a bit longer.

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4. 4 Posted by TonyRI on Jan 14, 2017 @ 08:54 PM

   

   You're welcome. I would guess that it's probably one of the reasons that Support has been spotty lately. I could be wrong, but I believe that some of the Support Staff are actually programmers.

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5. 5 Posted by tj.trace on Jan 15, 2017 @ 08:12 PM

   

   Thanks guys. Quality responses in this thread.

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6. System closed this discussion on Apr 16, 2017 @ 08:20 PM.