tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1058-failed-connection-to-rivermark-community-cuInfinite Kind: Discussion 2016-03-19T05:06:56Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/380331052015-09-26T10:02:41Z2015-09-26T10:02:41ZFailed connection to Rivermark Community CU<div><p>Hi Michael,</p>
<p>Unfortunately, it doesn't appear that Rivermark Community CU
supports direct OFX connections, which Moneydance (and other
financial software) requires in order to talk directly to a
bank. The best way to get your transactions into Moneydance
is to use a web browser to download them from your bank's web
site. You can download into QFX, QIF, OFX or OFC files
(sometimes referred to as Quicken or MS Money files), any of which
will import cleanly into Moneydance. You can also open
your bank's download page directly (after entering the appropriate
address in the Account->Edit Account menu) by going to the menu
bar and selecting Online->Open Account Website.</p>
<p>If your bank begins to support direct OFX connections in the
future, we will be happy to work with them.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/380331052015-09-27T02:32:26Z2015-09-27T02:32:28ZFailed connection to Rivermark Community CU<div><p>Thank you for your response David.</p>
<p>I thought that Quicken and Moneydance connected to OFX the same
way, am I mistaken? I can connect and update my Rivermark accounts
through Quicken2015.</p>
<p>If it is true that Moneydance cannot connect to Rivermark I must
ask, why provide their connection information in your online
banking setup?</p>
<p>Thank you again,<br>
Michael</p></div>Michaeltag:infinitekind.tenderapp.com,2009-01-14:Comment/380331052015-09-29T14:49:46Z2015-09-29T14:49:46ZFailed connection to Rivermark Community CU<div><p>Hi Michael,</p>
<p>It looks like Rivermark might have recently gotten rid of their
official support for direct connections, so we'll be removing them
from our list shortly. Since their server is still responding to
requests, you might be able to connect, but it's unlikely.</p>
<p>The error you are getting indicates that the server thinks you
are using the wrong username or password to log in.
Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking,
so the password you use to log into the website isn't necessarily
the password you should use in Moneydance. You could also try
logging in with your member number instead of your username to see
if that works.</p>
<p>Please let me know if I can be of further assistance, and thanks
for your interest in Moneydance!</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/380331052015-09-30T04:49:40Z2015-09-30T04:49:41ZFailed connection to Rivermark Community CU<div><p>Hi Ian,<br>
Unless I'm mistaken it seems your team has already removed
Rivermark from the list of supported financial institutions. That
shows something and I appreciate the quickness which y'all have
removed the source of confusion.<br>
I performed a manual setup using my Rivermark ID number per your
suggestion though unfortunately with the same results.</p>
<p>So while evaluating, I've been trying downloading and updating
manually and I also got Moneydance synced to my Android device.
Syncing to Android to is a huge selling point by the way! I will
try reconciling my accounts in the next few days and see how it
goes.</p>
<p>I'm pretty sure you'll soon have a new customer through me and
believe you can mark this thread as closed.</p>
<p>Thanks,<br>
Michael</p></div>Michael