Failed connection to Rivermark Community CU

Michael's Avatar


26 Sep, 2015 08:00 AM

This is the error I receive when I try to connect to my bank.
"The given customer ID or PIN is not valid. For more information, contact your financial institution."
I connect through Quicken2015 using the same username/PW.
Also in the console messages is the error code 15500. I've searched these forums for this error code and although several posts mention it I'm still not sure what is the problem.
I downloaded Kmymoney and manually set up online banking since my bank info is not provided in their software but still receive the same UN/PW error.
I therefore do not believe this is a problem with your software but I'm at a loss as to what to try next.

I'm hoping someone can give some advice so I can get this software working, At this time I am trying out your software and have not purchased yet. I hope to though as I'm trying to move to Linux and rid myself of both MS and Quicken.

Thanks for any assistance.

  1. 1 Posted by David Hanley on 26 Sep, 2015 10:02 AM

    David Hanley's Avatar

    Hi Michael,

    Unfortunately, it doesn't appear that Rivermark Community CU supports direct OFX connections, which Moneydance (and other financial software) requires in order to talk directly to a bank.  The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site.  You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance.   You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    If your bank begins to support direct OFX connections in the future, we will be happy to work with them.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Michael on 27 Sep, 2015 02:32 AM

    Michael's Avatar

    Thank you for your response David.

    I thought that Quicken and Moneydance connected to OFX the same way, am I mistaken? I can connect and update my Rivermark accounts through Quicken2015.

    If it is true that Moneydance cannot connect to Rivermark I must ask, why provide their connection information in your online banking setup?

    Thank you again,

  3. 3 Posted by Ian L on 29 Sep, 2015 02:49 PM

    Ian L's Avatar

    Hi Michael,

    It looks like Rivermark might have recently gotten rid of their official support for direct connections, so we'll be removing them from our list shortly. Since their server is still responding to requests, you might be able to connect, but it's unlikely.

    The error you are getting indicates that the server thinks you are using the wrong username or password to log in. Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking, so the password you use to log into the website isn't necessarily the password you should use in Moneydance. You could also try logging in with your member number instead of your username to see if that works.

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Infinite Kind Support

  4. 4 Posted by Michael on 30 Sep, 2015 04:49 AM

    Michael's Avatar

    Hi Ian,
    Unless I'm mistaken it seems your team has already removed Rivermark from the list of supported financial institutions. That shows something and I appreciate the quickness which y'all have removed the source of confusion.
    I performed a manual setup using my Rivermark ID number per your suggestion though unfortunately with the same results.

    So while evaluating, I've been trying downloading and updating manually and I also got Moneydance synced to my Android device. Syncing to Android to is a huge selling point by the way! I will try reconciling my accounts in the next few days and see how it goes.

    I'm pretty sure you'll soon have a new customer through me and believe you can mark this thread as closed.


  5. System closed this discussion on 19 Mar, 2016 04:58 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac