Access to download trx from Regions Bank stopped working on 10/22

George Payson's Avatar

George Payson

05 Nov, 2018 03:56 PM

Access to download trx from Regions Bank stopped working on 10/22/2018. I have spoken to Region and they say if I can access my account trxs on line (which I can) there is nothing else they can do. I have been using MoneyDance for 8-10 years.
I have downloaded MoneyDance 2017 with no better result. It runs fine but tells me
The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server:
The user cannot signon because he or she entered an invalid user ID or password.

Any suggestion?
George Payson

  1. 1 Posted by George Payson on 05 Nov, 2018 04:00 PM

    George Payson's Avatar

    I read the discussion and did not resolve the problem.

  2. 2 Posted by -Kevin N. on 05 Nov, 2018 05:04 PM

    -Kevin N.'s Avatar

    Hi George,

    See my following post.
    http://help.infinitekind.com/discussions/online-banking/11227-downl...

    -Kevin N. (not a member of MD support)

  3. 3 Posted by lightningpools on 05 Nov, 2018 05:33 PM

    lightningpools's Avatar

    I have previously d/l both MD 2017 32bit & 64bit and had no better luck. Thanks for you assist.

    George.

  4. 4 Posted by -Kevin N. on 05 Nov, 2018 05:35 PM

    -Kevin N.'s Avatar

    Hi lightningpools,

    Did you d/l the preview build (1706)?

    -Kevin N. (not a member of MD support)

  5. 5 Posted by lightningpools on 05 Nov, 2018 05:39 PM

    lightningpools's Avatar

    I see a preview build for android but not for Windows. Did I miss something?

  6. 6 Posted by -Kevin N. on 05 Nov, 2018 05:52 PM

    -Kevin N.'s Avatar

    Hi lightningpools,

    The preview build - currently MD 2017.10 (1706) is available here:
    http://infinitekind.com/preview

    -Kevin N. (not a member of MD support)

  7. 7 Posted by lightningpools on 05 Nov, 2018 06:14 PM

    lightningpools's Avatar

    Thanks, that worked.

  8. 8 Posted by -Kevin N. on 05 Nov, 2018 06:17 PM

    -Kevin N.'s Avatar

    Hi lightningpools,

    You're welcome. I'm glad to hear that it worked.

    Thank you for reporting back with your results.

    -Kevin N. (not a member of MD support)

  9. 9 Posted by lightningpools on 06 Nov, 2018 01:19 PM

    lightningpools's Avatar

    Thanks Kevin, Just curious why that download would change something and work whereas the regular download didn’t. Also why would the download ability just turn off?

    George

  10. 10 Posted by -Kevin N. on 06 Nov, 2018 01:49 PM

    -Kevin N.'s Avatar

    Hi George,

    Per the preview build change log there were some changes made to the handling of OFX files. Nothing specific to Regions though.
    http://infinitekind.com/previewdl/current/changelog.txt

    TBH, it's all a little beyond the scope of my knowledge in the world of 1's and 0's.

    -Kevin N. (not a member of MD support)

  11. System closed this discussion on 05 Feb, 2019 01:50 PM.

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