Unable to get Chase to download

pjpaulsen26's Avatar


05 Oct, 2015 04:55 PM


I have downloaded from the website successfully for some time but now have a problem. I seem to successfully communicate with the site but do not download transactions even though there are a number that are there. I have enabled the Quicken download on the website and have also reentered information in the "set up online banking".

Thanks in advance for the help,


  1. 1 Posted by Tom Freeman on 05 Oct, 2015 05:43 PM

    Tom Freeman's Avatar

    Which version of MD are you running? Help > about moneydance

    I also want to confirm that you first disable the online banking for this account then re-established the link.

    Do you have any errors when downloading? After the download you should see a message at the bottom of the moneydance window saying "x" transactions downloaded. Did this happen?

    Try downloading again then send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt


    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:


    This should pull up your local Library folder.

    If you're using Windows, it should be located at:


    Tom Freeman
    Infinite Kind Support

  2. 2 Posted by pjpaulsen26 on 07 Oct, 2015 04:35 PM

    pjpaulsen26's Avatar

    Hey Tom,
    I hadn’t disabled the account as the first step. After doing this things are working.
    Thanks for your help!

  3. 3 Posted by David Hanley on 07 Oct, 2015 05:41 PM

    David Hanley's Avatar

    Hi Pete,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  4. David Hanley closed this discussion on 07 Oct, 2015 05:41 PM.

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