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Mike Harris's Avatar

Mike Harris

29 Nov, 2018 11:41 PM

As of 11/23 I nto getting no transactions between1st Bank of Colorado and Moneydance
what happened, I got all of 11-23 nothign since

  1. 1 Posted by dwg on 30 Nov, 2018 12:04 AM

    dwg's Avatar

    I'm a fellow user.

    For support to be able to help I believe further information will be required. Initially I think you need to supply the version and build number of Moneydance that you are using.

    Also a copy of your error log should be attached, you should capture this after attempting to download so that any errors are captured.

    Location of Error log

    If you're using Mac OS, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located under your login directory at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    or

    C:\Documents and Settings\(yourusername)\.moneydance\errlog.txt

    Depending on your version of Windows

    If you're using Linux it should be located in your home folder at:
    ~/.moneydance/errlog.txt

  2. 2 Posted by Michael Harris on 30 Nov, 2018 12:07 AM

    Michael Harris's Avatar

    I think I found the Issue and resolved

  3. System closed this discussion on 01 Mar, 2019 12:10 AM.

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