tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/11489-not-importingInfinite Kind: Discussion 2019-09-16T22:00:34Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/465785382018-11-30T00:04:31Z2018-11-30T00:04:31ZNot importing<div><p>I'm a fellow user.</p>
<p>For support to be able to help I believe further information will be required. Initially I think you need to supply the version and build number of Moneydance that you are using.</p>
<p>Also a copy of your error log should be attached, you should capture this after attempting to download so that any errors are captured.</p>
<p>Location of Error log</p>
<p>If you're using Mac OS, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and copy and paste in the following:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located under your login directory at:</p>
<p>C:\Users(yourusername).moneydance\errlog.txt</p>
<p>or</p>
<p>C:\Documents and Settings(yourusername).moneydance\errlog.txt</p>
<p>Depending on your version of Windows</p>
<p>If you're using Linux it should be located in your home folder at:<br>
~/.moneydance/errlog.txt</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/465785382018-11-30T00:07:44Z2019-09-16T22:00:34ZNot importing<div><p>I think I found the Issue and resolved</p></div>mikeh6019