Bank of America error code 2000
I just purchased your program today and Im attempting to set my accounts and connect to Bank of America. It constantly comes back that "error code reported by the server was:2000" I deleted my bank of america account and reentered it without change. . . . . can you help.
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1 Posted by David Hanley on 08 Oct, 2015 07:15 PM
Hi Alice,
Unfortunately, Bank of America is discontinuing support for direct OFX connections, which Moneydance (and other financial software) requires in order to talk directly to a bank. Bank of America also previously charged $9.95/month for each account that you chose to enable direct connect access to. The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.
If your bank begins to support direct OFX connections in the future, we will be happy to work with them.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
David Hanley
Infinite Kind Support
2 Posted by Alice Quinn on 09 Oct, 2015 08:35 PM
Unfortunately David this is not gonna work out for me and what I was looking for in a financial management program. Can you please process a refund and I'm sorry for the inconvenience.
Thank you,
Alice Quinn
Sent from my iPhone
3 Posted by Ian L on 09 Oct, 2015 08:45 PM
I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Ian
Infinite Kind Support
Ian L closed this discussion on 09 Oct, 2015 08:45 PM.