I can not get onto my Bank of America account. This is my first time.
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Bank of America
The error code reported by the server was: 2000
Application which you are using is not enabled. Please call customer service.
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1 Posted by Jerome on 12 Oct, 2015 09:43 PM
Hi Luke,
Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!
Jerome
Infinite Kind Support
Jerome closed this discussion on 12 Oct, 2015 09:43 PM.
Luke Ellis re-opened this discussion on 12 Oct, 2015 09:46 PM
2 Posted by Luke Ellis on 12 Oct, 2015 09:46 PM
Hi Jerome,Thank you for the response. Bank of America says they're no longer supporting Direct Connect for Quicken or any other program.
Best wishes,Luke Ellis
From: Jerome <[email blocked]>
To: [email blocked]
Sent: Monday, October 12, 2015 2:44 PM
Subject: Re: I can not get onto my Bank of America account. This is my first time. [Online Banking #1174]
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3 Posted by Jerome on 12 Oct, 2015 09:55 PM
Hi Luke,
Bank of America not supporting direct connect is certainly news to me. I'll have to investigate further.
In the meantime, the best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Jerome
Infinite Kind Support
4 Posted by Rob on 13 Oct, 2015 05:51 PM
Does Moneydance support Bank of America? I'm confused. Bank of America is not showing up in the list of financial institutions when I create a new connection. I haven't verified what Luke said about BofA no longer supporting Direct Connect, but it still works fine for me in Quicken under Windows. What's going on here?
5 Posted by Rob on 13 Oct, 2015 06:09 PM
This comment was split into a new discussion: I can not get onto my Bank of America account. This is my first time.
I just spoke with Bank of America small business tech support and they told me that Direct Connect is supported and that there are no plans to discontinue it. I also had them verify that Direct Connect is enabled in my profile, and it is. So why can't I see Bank of America in the list of financial institutions in Moneydance?
Jerome closed this discussion on 14 Oct, 2015 07:38 PM.