tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/11747-citibank-setupInfinite Kind: Discussion 2019-08-07T17:00:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-01T21:56:06Z2019-01-21T03:05:42ZCitibank setup<div><p>I have a costco Citibank credit card. I'm trying to setup online access and get the following error:<br>
There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: CitiBusiness Credit Cards</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.io.IOException: HTTP Error:403 Forbidden.<br>
I've tried using Citicards as well as Citi Business credit cards, both give me the same error. The website URL I'm using is <a href="https://accountonline.citi.com/cards/svc/LoginGet.do">https://accountonline.citi.com/cards/svc/LoginGet.do</a><br>
Can anyone assist with this setup?</p></div>Byram Sewelltag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-20T13:13:07Z2019-01-21T03:05:42ZCitibank setup<div><p>Same problem.</p>
<p>I THINK it's an https issue.</p>
<p>I found the OFX data for Citibank, and it LOOKS like it's going to work, but then it asks for a new password, and wants the password to be "between 4 and 4 characters," which surely is bogus.</p>
<p>So, I'm stuck on setting up online banking to Citi credit card.</p>
<p>Thoughts?</p></div>bruceinlouisvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-20T13:34:19Z2019-01-21T03:05:42ZCitibank setup<div><p>Thank you both for contacting us.<br>
We are aware of the issue with Citibank, our connections specialist and lead developer are working on a solution.</p>
<p>We will notify you both as soon as we have a solution.</p>
<p>Unfortunately, currently the only way to get your transactions from Citibank into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.</p>
<p>Henry<br>
Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-20T21:52:09Z2019-01-21T03:05:42ZCitibank setup<div><p>I have this problem with an AT&T Universal Card. But the Web site for AT&T Universal Card does not appear to offer a way to download the transactions (unlike the regular Citi Web site).</p></div>rhallemtag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-20T22:02:01Z2019-01-21T03:05:41ZCitibank setup<div><p>You'll probably have to contact their support site to figure out how to get those downloads. It's extremely uncommon nowadays for a bank not to offer any compatible files for download of standard banking or credit card accounts.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-20T23:22:55Z2019-01-21T03:05:41ZCitibank setup<div><p>You were correct, of course. They call it "Export" and the<br>
transactions import without problems into Moneydance.</p>
<p>Still, it would be nice if it would work from within Moneydance, as it<br>
did until recently.</p>
<p>Robert Hallem<br>
RTG Data Systems<br>
2118 Wilshire Blvd., #291<br>
Santa Monica, CA 90403<br>
Email: <a href="mailto:info@rtgsoftware.com">info@rtgsoftware.com</a><br>
Web: <a href="https://www.rtgsoftware.com">https://www.rtgsoftware.com</a></p></div>Robert Hallemtag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-26T16:35:02Z2019-01-26T16:35:05ZCitibank setup<div><p>This is weird because I have one Citi account that syncs fine within Moneydance and one that doesn't.</p></div>Hishtag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-27T13:22:46Z2019-01-27T13:22:46ZCitibank setup<div><p>I too have this problem and registered it as a comment on Barbara M issue...</p>
<p>With my previous MoneyDance version 2017 starting around Nov 26, 2018 I could no longer download transactions from CitiCards. It worked fine until then. After the holidays I've tried to figure this out and one of my steps was to download the latest Mondeydance but that did not work either. So I removed Online Banking from this account and just tried to re-add it. But I get a similar issue as Barbara M notes above where I can not select Online banking (See attached). I called Citi Cards and they say nothing has changed in the account to prevent downloads. Is this Moneydance or Citibank issue? Hope this helps resolve the issue because I have a lot of Citicard transactions to process as a backlog.</p></div>SteveJinCAtag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-01-27T22:39:04Z2019-01-27T22:39:58ZCitibank setup<div><p>I am also having problems downing loading transaction for my Citi credit card:</p>
<pre>
<code>Sending message to https://www.accountonline.com/cards/svc/CitiOfxManager.do
>>>>>>>>
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE
<OFX>
<SIGNONMSGSRQV1>
<SONRQ>
<DTCLIENT>20190127163228.315
<USERID>**********
<USERPASS>*
<GENUSERKEY>N
<LANGUAGE>ENG
<FI>
<ORG>Citigroup
<FID>24909
</FI>
<APPID>QWIN
<APPVER>2700
</SONRQ>
</SIGNONMSGSRQV1>
<CREDITCARDMSGSRQV1>
<CCSTMTTRNRQ>
<TRNUID>1548628348316-6
<CCSTMTRQ>
<CCACCTFROM>
<ACCTID>XXXXXXXXXXXXXXXX
</CCACCTFROM>
<INCTRAN>
<DTSTART>20180919120000
<INCLUDE>Y
</INCTRAN>
</CCSTMTRQ>
</CCSTMTTRNRQ>
</CREDITCARDMSGSRQV1>
</OFX>
<<<<77<<<<
connecting to: https://www.accountonline.com/cards/svc/CitiOfxManager.do with method: POST
Connecting to www.accountonline.com
acceptable protocols: TLSv1 TLSv1.1 TLSv1.2
Connecting with https headers:
POST /cards/svc/CitiOfxManager.do HTTP/1.1
Content-Type: application/x-ofx
Host: www.accountonline.com
Content-Length: 625
Connection: close
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
Accept: */*
Date: Sun, 27 Jan 2019 16:32:28 CST
Accept-Language: en-us
Cache-Control: no-cache
---end headers
HTTP/1.1 403 Forbidden
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 310
Expires: Sun, 27 Jan 2019 22:32:28 GMT
Date: Sun, 27 Jan 2019 22:32:28 GMT
Connection: close
HTTP response headers:
mime-version: [1.0]
date: [Sun, 27 Jan 2019 22:32:28 GMT]
server: [AkamaiGHost]
content-length: [310]
expires: [Sun, 27 Jan 2019 22:32:28 GMT]
content-type: [text/html]
connection: [close]
Reading message from https://www.accountonline.com/cards/svc/CitiOfxManager.do
>>>>>>>>
<HTML>uh oh, we've gotten some OFX with no headers: <HTML>
<HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>
You don't have permission to access "http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do" on this server.<P>
Reference&#32;&#35;18&#46;670fd717&#46;1548628348&#46;22f7e4b7
</BODY>
</HTML>
BEGINRESPONSE>>>>>
<HTML>
<HEAD>
<TITLE>Access Denied
</HEAD>
<BODY>
<H1>Access Denied
<P>Reference #18.670fd717.1548628348.22f7e4b7
</BODY>
</HTML>
<<<<<<<<ENDRESPONSE
Unhandled OFX message set: HEAD
Unhandled OFX message set: BODY</code>
</pre></div>jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-02-28T16:15:14Z2019-02-28T16:15:14ZCitibank setup<div><p>Any fix for this?</p></div>bruceinlouisvilletag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-02-28T18:56:45Z2019-02-28T18:56:45ZCitibank setup<div><blockquote>
<p><a href="https://www.accountonline.com/cards/svc/CitiOfxManager.do">https://www.accountonline.com/cards/svc/CitiOfxManager.do</a> with method: POST</p>
</blockquote>
<p>From one of the log output above, the URL looks good</p>
<p>Using a third-party tool, I can see that the server is accepting connection and will return response. So I think the bank's server is OK.</p>
<pre>
<code># Name of the Financial Institution (FI)
fi.name=Citi Cards
# A good resource to obtain OFX info for your FI http://www.ofxhome.com/
# FI Id
# Some FI has id. Others don't. When in doubt, keep this value empty
fi.id=24909
# FI Org
fi.org=Citigroup
# FI Url
# URL where to connect to download statement
fi.url=https://www.accountonline.com/cards/svc/CitiOfxManager.do
...</code>
</pre></div>hleofxquotestag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-03-17T20:00:46Z2019-03-17T20:00:47ZCitibank setup<div><p>The above OFX info works for Citicard only. I have been trying to directly download account info from Citibank for months now without success. Why is there no response from MoneyDance on this? Did I miss something?</p></div>JoKotag:infinitekind.tenderapp.com,2009-01-14:Comment/467373822019-05-08T16:59:21Z2019-05-08T16:59:22ZCitibank setup<div><p>I too have problems connecting to Citi Cards, and like others, it started around November 2018. I receive the same response that Jason has posted above.</p>
<p>Since I am located outside the US and have had problems with other services that don't understand that one can do business in the US without actually living there, I took the same OFX request that fails, logged into a shell account on a server located in the US, and used CURL to post it. It worked as expected.</p>
<p>I'm curious to know if others who are getting the 403 forbidden are also located outside the US.</p></div>David