Citi credit card online banking issue.

jm's Avatar


02 Jan, 2019 08:58 PM

Similar to some other postings I see, I'm experiencing issues with Citicard downloads. I have a long time Citi credit card that has been downloading transactions into Moneydance for several years. Last retrieval was in late October. Went to retrieve this today and nothing came down. I tried removing the online setup and doing it from scratch again. It goes through the setup but won't retrieve the possible accounts to select one. The console messages say access denied but I know the account info is correct and I can login on the web. I'm using 2017.10.

Below is the output from the console during the setup...

selected account: Citi Credit Card
Sending message to



connecting to: with method: POST
Connecting to
acceptable protocols: TLSv1 TLSv1.1 TLSv1.2
Connecting with https headers:
POST /cards/svc/ HTTP/1.1
Content-Type: application/x-ofx
Content-Length: 537
Connection: close
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
Accept: */*
Date: Wed, 2 Jan 2019 15:41:55 EST
Accept-Language: en-us
Cache-Control: no-cache

---end headers
HTTP/1.1 403 Forbidden
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 310
Expires: Wed, 02 Jan 2019 20:41:55 GMT
Date: Wed, 02 Jan 2019 20:41:55 GMT
Connection: close

HTTP response headers:
mime-version: [1.0]
date: [Wed, 02 Jan 2019 20:41:55 GMT]
server: [AkamaiGHost]
content-length: [310]
expires: [Wed, 02 Jan 2019 20:41:55 GMT]
content-type: [text/html]
connection: [close]
Reading message from

<HTML>uh oh, we've gotten some OFX with no headers: <HTML>
<TITLE>Access Denied</TITLE>
<H1>Access Denied</H1>
You don't have permission to access "http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do" on this server.<P>
<TITLE>Access Denied
<H1>Access Denied
<P>Reference #18.8f1fc917.1546461715.1389c09b

Unhandled OFX message set: HEAD
Unhandled OFX message set: BODY
accounts are available!

  1. System closed this discussion on 03 Apr, 2019 09:00 PM.

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