Can't download transactions from VOYA

Amar's Avatar


13 Oct, 2015 04:13 PM

I'm trying to set up a new account I have at VOYA institutional plan services.After entering my logon id and pasword I get the following message. Help, please.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: HTTP Error:500 Internal

Thank you

  1. 1 Posted by David Hanley on 13 Oct, 2015 04:15 PM

    David Hanley's Avatar

    Hi Amar,

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Amar Khalifeh on 13 Oct, 2015 04:17 PM

    Amar Khalifeh's Avatar

    That makes sense. I'll give it a shot.
    Thank you.

  3. Jerome closed this discussion on 13 Oct, 2015 04:22 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac