tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/11936-trouble-downloading-transactionsInfinite Kind: Discussion 2019-05-02T14:40:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/468371892019-01-20T02:04:07Z2019-01-20T02:05:04ZTrouble downloading transactions<div><p>This could be anything. A lot more details might be helpful.<br>
What OS, what version of MD, what financial institution, what kind of account?<br>
For a starter. Posting the err log from the complete console window might help.</p>
<p>There have been problems with Chase starting to use an invalid date format for example....</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/468371892019-01-23T16:27:38Z2019-01-23T16:27:38ZTrouble downloading transactions<div><p>Version 2017 10 WIndows 7</p>
<p>The log shows that I tried to download transaction from the MD software<br>
with zero records returned. But then it shows that I downloaded the OFX<br>
file from the website and it downloaded a number of records for the day.</p>
<p>Sending message to <a href="https://fs-services.1fsapi.com/eftxweb/hancock.ofx">https://fs-services.1fsapi.com/eftxweb/hancock.ofx</a></p>
<p>OFXHEADER:100<br>
DATA:OFXSGML<br>
VERSION:102<br>
SECURITY:NONE<br>
ENCODING:USASCII<br>
CHARSET:1252<br>
COMPRESSION:NONE<br>
OLDFILEUID:NONE<br>
NEWFILEUID:NONE</p>
<p><br>
<br>
<br>
20190123112111.236<br>
xxxxxxxxxxx<br>
*<br>
N<br>
ENG<br>
<br>
Hancock Whitney Bank<br>
17098<br>
<br>
QWIN<br>
2400<br>
ed2cf7e7be414ddba6be934f2f07de13<br>
<br>
<br>
<br>
<br>
1548260471236-3<br>
<br>
<br>
xxxxxx<br>
xxxxxxxx<br>
CHECKING<br>
<br>
<br>
20190122120000<br>
Y<br>
<br>
<br>
<br>
<br></p>
<p><<<<77<<<<<br>
connecting to: <a href="https://fs-services.1fsapi.com/eftxweb/hancock.ofx">https://fs-services.1fsapi.com/eftxweb/hancock.ofx</a> with<br>
method: POST<br>
Connecting to fs-services.1fsapi.com<br>
acceptable protocols: TLSv1 TLSv1.1 TLSv1.2<br>
Connecting with https headers:<br>
POST /eftxweb/hancock.ofx HTTP/1.1<br>
Content-Type: application/x-ofx<br>
Host: fs-services.1fsapi.com<br>
Content-Length: 702<br>
Connection: close<br>
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36<br>
(KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063 Accept: <em>/</em><br>
Date: Wed, 23 Jan 2019 11:21:11 EST<br>
Accept-Language: en-us<br>
Cache-Control: no-cache</p>
<p>---end headers HTTP/1.1 200 OK<br>
Content-Type: application/x-ofx<br>
Date: Wed, 23 Jan 2019 16:21:14 GMT<br>
Server: WildFly/10<br>
Set-Cookie:<br>
AWSALB=OqOV8CIIr1pylWcnKi+Tw4QNEc1y7sxNXw80biX6B77RoG36NPqw7QpEgvQXn/N6o3YVl3qoVxmIbQsjxb5AhWbZWAkBUILTTnJULOBwk77dr6dMP0pCHNEaVaMv;<br>
Expires=Wed, 30 Jan 2019 16:21:13 GMT; Path=/<br>
X-Powered-By: Undertow/1<br>
Content-Length: 829<br>
Connection: Close<br>
Set-Cookie:<br>
visid_incap_1006893=i9tAiahvTh+f79KNgmW5JniUSFwAAAAAQUIPAAAAAAA1K6KFKJq5omTUTfC39Fkm;<br>
expires=Thu, 23 Jan 2020 10:09:05 GMT; path=/; Domain=.1fsapi.com<br>
Set-Cookie:<br>
nlbi_1006893=4mh+IB24Czw1/kpMTCbnvQAAAAD5oM9XR9fSq5M9qKruW2dk; path=/;<br>
Domain=.1fsapi.com<br>
Set-Cookie:<br>
incap_ses_485_1006893=MWExA15NoyQc7atEHxK7BnqUSFwAAAAAGB9KjIwO2l8rf+epJbRiNQ==;<br>
path=/; Domain=.1fsapi.com<br>
X-Iinfo: 2-71651981-71652002 NNNN CT(1 5 0) RT(1548260472756 183) q(0 0<br>
0 0) r(16 16) U5<br>
X-CDN: Incapsula</p>
<p>Invalid cookie expiration: Wed, 30 Jan 2019 16:21:13 GMT<br>
Invalid cookie expiration: Thu, 23 Jan 2020 10:09:05 GMT<br>
HTTP response headers:<br>
date: [Wed, 23 Jan 2019 16:21:14 GMT]<br>
server: [WildFly/10]<br>
set-cookie:<br>
[incap_ses_485_1006893=MWExA15NoyQc7atEHxK7BnqUSFwAAAAAGB9KjIwO2l8rf+epJbRiNQ==; path=/; Domain=.1fsapi.com]<br>
content-length: [829]<br>
x-powered-by: [Undertow/1]<br>
x-cdn: [Incapsula]<br>
content-type: [application/x-ofx]<br>
connection: [Close]<br>
x-iinfo: [2-71651981-71652002 NNNN CT(1 5 0) RT(1548260472756 183) q(0 0<br>
0 0) r(16 16) U5]<br>
Reading message from <a href="https://fs-services.1fsapi.com/eftxweb/hancock.ofx">https://fs-services.1fsapi.com/eftxweb/hancock.ofx</a></p>
<p>OFXHEADER:100<br>
DATA:OFXSGML<br>
VERSION:102<br>
SECURITY:NONE<br>
ENCODING:USASCII<br>
CHARSET:1252<br>
COMPRESSION:NONE<br>
OLDFILEUID:NONE<br>
NEWFILEUID:NONE</p>
<p><code>0INFOSUCCESS20190123112113.908[-5:EST]ENG20170804110000.000[-4:EDT]20190123112113.459[-5:EST]Hancock<br>
Whitney<br>
Bank170981548260471236-3</code>0INFOSUCCESSUSDxxxxxxxxxxxxxxxxxCHECKING20190123112113.912[-5:EST]20190123112113.912[-5:EST]5050.0120190123112114.918[-5:EST]BEGINRESPONSE>>>>><br>
<br>
<br>
<br>
<br>
<code>0<br>
INFO<br>
SUCCESS<br>
<br>
20190123112113.908[-5:EST]<br>
ENG<br>
20170804110000.000[-4:EDT]<br>
20190123112113.459[-5:EST]<br>
<br>
Hancock Whitney Bank<br>
17098<br>
<br>
<br>
<br>
<br>
<br>
1548260471236-3<br>
<br>
<code>0<br>
INFO<br>
SUCCESS<br>
<br>
<br>
USD<br>
<br>
xxxxxxx<br>
xxxxxxxxx<br>
CHECKING<br>
<br>
<br>
20190123112113.912[-5:EST]<br>
20190123112113.912[-5:EST]<br>
<br>
<br>
5050.01<br>
20190123112114.918[-5:EST]<br>
<br>
<br>
<br>
<br></code></code></p>
<p><code><<<<<<<20190123112113.912[-5:EST]</code></p>
<p><code>Unhandled transaction: 20190123112113.912[-5:EST]</code></p>
<p><code> reading statement for (Hancock Home:124) processing transaction list reading transaction list for (Hancock Home:124)<br>
Unhandled transaction: 20181224120000</code></p>
<p><code>Unhandled transaction: 20190123120000</code></p>
<p><code>Imported book: MONEYDANCE20140324 2 root: My Finances</code></p></div>CWCSMCtag:infinitekind.tenderapp.com,2009-01-14:Comment/468371892019-01-23T23:28:16Z2019-01-23T23:28:16ZTrouble downloading transactions<div><p>I am queuing this for our connection specialist. Can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:\Users\(yourusername)\.moneydance\errlog.txt</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freemantag:infinitekind.tenderapp.com,2009-01-14:Comment/468371892019-01-24T14:51:14Z2019-01-24T14:51:14ZTrouble downloading transactions<div><p>Here is the errlog file.</p></div>CWCSMCtag:infinitekind.tenderapp.com,2009-01-14:Comment/468371892019-01-31T14:33:34Z2019-01-31T14:33:34ZTrouble downloading transactions<div><p>Any word on this?</p></div>CWCSMC