Trouble downloading transactions

Sheila's Avatar

Sheila

20 Jan, 2019 12:51 AM

Been using MD for many years. Recently it stopped downloading transactions through the software but I have no problem downloading OFX files from the bank website.

  1. 1 Posted by sth on 20 Jan, 2019 02:04 AM

    sth's Avatar

    This could be anything. A lot more details might be helpful.
    What OS, what version of MD, what financial institution, what kind of account?
    For a starter. Posting the err log from the complete console window might help.

    There have been problems with Chase starting to use an invalid date format for example....

  2. 2 Posted by CWCSMC on 23 Jan, 2019 04:27 PM

    CWCSMC's Avatar

    Version 2017 10  WIndows 7

    The log shows that I tried to download transaction from the MD software
    with zero records returned. But then it shows that I downloaded the OFX
    file from the website and it downloaded a number of records for the day.

    Sending message to https://fs-services.1fsapi.com/eftxweb/hancock.ofx
     >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20190123112111.236
    <USERID>xxxxxxxxxxx
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>Hancock Whitney Bank
    <FID>17098
    </FI>
    <APPID>QWIN
    <APPVER>2400
    <CLIENTUID>ed2cf7e7be414ddba6be934f2f07de13
    </SONRQ>
    </SIGNONMSGSRQV1>
    <BANKMSGSRQV1>
    <STMTTRNRQ>
    <TRNUID>1548260471236-3
    <STMTRQ>
    <BANKACCTFROM>
    <BANKID>xxxxxx
    <ACCTID>xxxxxxxx
    <ACCTTYPE>CHECKING
    </BANKACCTFROM>
    <INCTRAN>
    <DTSTART>20190122120000
    <INCLUDE>Y
    </INCTRAN>
    </STMTRQ>
    </STMTTRNRQ>
    </BANKMSGSRQV1>
    </OFX>

    <<<<77<<<<
    connecting to: https://fs-services.1fsapi.com/eftxweb/hancock.ofx with
    method: POST
    Connecting to fs-services.1fsapi.com
    acceptable protocols:  TLSv1  TLSv1.1  TLSv1.2
    Connecting with https headers:
    POST /eftxweb/hancock.ofx HTTP/1.1
    Content-Type: application/x-ofx
    Host: fs-services.1fsapi.com
    Content-Length: 702
    Connection: close
    User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
    (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
    Accept: */*
    Date: Wed, 23 Jan 2019 11:21:11 EST
    Accept-Language: en-us
    Cache-Control: no-cache

    ---end headers
    HTTP/1.1 200 OK
    Content-Type: application/x-ofx
    Date: Wed, 23 Jan 2019 16:21:14 GMT
    Server: WildFly/10
    Set-Cookie:
    AWSALB=OqOV8CIIr1pylWcnKi+Tw4QNEc1y7sxNXw80biX6B77RoG36NPqw7QpEgvQXn/N6o3YVl3qoVxmIbQsjxb5AhWbZWAkBUILTTnJULOBwk77dr6dMP0pCHNEaVaMv;
    Expires=Wed, 30 Jan 2019 16:21:13 GMT; Path=/
    X-Powered-By: Undertow/1
    Content-Length: 829
    Connection: Close
    Set-Cookie:
    visid_incap_1006893=i9tAiahvTh+f79KNgmW5JniUSFwAAAAAQUIPAAAAAAA1K6KFKJq5omTUTfC39Fkm;
    expires=Thu, 23 Jan 2020 10:09:05 GMT; path=/; Domain=.1fsapi.com
    Set-Cookie:
    nlbi_1006893=4mh+IB24Czw1/kpMTCbnvQAAAAD5oM9XR9fSq5M9qKruW2dk; path=/;
    Domain=.1fsapi.com
    Set-Cookie:
    incap_ses_485_1006893=MWExA15NoyQc7atEHxK7BnqUSFwAAAAAGB9KjIwO2l8rf+epJbRiNQ==;
    path=/; Domain=.1fsapi.com
    X-Iinfo: 2-71651981-71652002 NNNN CT(1 5 0) RT(1548260472756 183) q(0 0
    0 0) r(16 16) U5
    X-CDN: Incapsula

    Invalid cookie expiration: Wed, 30 Jan 2019 16:21:13 GMT
    Invalid cookie expiration: Thu, 23 Jan 2020 10:09:05 GMT
    HTTP response headers:
    date: [Wed, 23 Jan 2019 16:21:14 GMT]
    server: [WildFly/10]
    set-cookie:
    [incap_ses_485_1006893=MWExA15NoyQc7atEHxK7BnqUSFwAAAAAGB9KjIwO2l8rf+epJbRiNQ==;
    path=/; Domain=.1fsapi.com]
    content-length: [829]
    x-powered-by: [Undertow/1]
    x-cdn: [Incapsula]
    content-type: [application/x-ofx]
    connection: [Close]
    x-iinfo: [2-71651981-71652002 NNNN CT(1 5 0) RT(1548260472756 183) q(0 0
    0 0) r(16 16) U5]
    Reading message from https://fs-services.1fsapi.com/eftxweb/hancock.ofx
     >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX><SIGNONMSGSRSV1><SONRS><STATUS><CODE>0<SEVERITY>INFO<MESSAGE>SUCCESS</STATUS><DTSERVER>20190123112113.908[-5:EST]<LANGUAGE>ENG<DTPROFUP>20170804110000.000[-4:EDT]<DTACCTUP>20190123112113.459[-5:EST]<FI><ORG>Hancock
    Whitney
    Bank<FID>17098</FI></SONRS></SIGNONMSGSRSV1><BANKMSGSRSV1><STMTTRNRS><TRNUID>1548260471236-3<STATUS><CODE>0<SEVERITY>INFO<MESSAGE>SUCCESS</STATUS><STMTRS><CURDEF>USD<BANKACCTFROM><BANKID>xxxxxxxx<ACCTID>xxxxxxxxx<ACCTTYPE>CHECKING</BANKACCTFROM><BANKTRANLIST><DTSTART>20190123112113.912[-5:EST]<DTEND>20190123112113.912[-5:EST]</BANKTRANLIST><LEDGERBAL><BALAMT>5050.01<DTASOF>20190123112114.918[-5:EST]</LEDGERBAL></STMTRS></STMTTRNRS></BANKMSGSRSV1></OFX>BEGINRESPONSE>>>>>
    <OFX>
    <SIGNONMSGSRSV1>
    <SONRS>
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <DTSERVER>20190123112113.908[-5:EST]
    <LANGUAGE>ENG
    <DTPROFUP>20170804110000.000[-4:EDT]
    <DTACCTUP>20190123112113.459[-5:EST]
    <FI>
    <ORG>Hancock Whitney Bank
    <FID>17098
    </FI>
    </SONRS>
    </SIGNONMSGSRSV1>
    <BANKMSGSRSV1>
    <STMTTRNRS>
    <TRNUID>1548260471236-3
    <STATUS>
    <CODE>0
    <SEVERITY>INFO
    <MESSAGE>SUCCESS
    </STATUS>
    <STMTRS>
    <CURDEF>USD
    <BANKACCTFROM>
    <BANKID>xxxxxxx
    <ACCTID>xxxxxxxxx
    <ACCTTYPE>CHECKING
    </BANKACCTFROM>
    <BANKTRANLIST>
    <DTSTART>20190123112113.912[-5:EST]
    <DTEND>20190123112113.912[-5:EST]
    </BANKTRANLIST>
    <LEDGERBAL>
    <BALAMT>5050.01
    <DTASOF>20190123112114.918[-5:EST]
    </LEDGERBAL>
    </STMTRS>
    </STMTTRNRS>
    </BANKMSGSRSV1>
    </OFX>

    <<<<<<<<ENDRESPONSE
      reading statement for (Hancock Home:124)
      processing transaction list
    reading transaction list for (Hancock Home:124)
    Unhandled transaction: <DTSTART>20190123112113.912[-5:EST]

    Unhandled transaction: <DTEND>20190123112113.912[-5:EST]

      reading statement for (Hancock Home:124)
      processing transaction list
    reading transaction list for (Hancock Home:124)
    Unhandled transaction: <DTSTART>20181224120000

    Unhandled transaction: <DTEND>20190123120000

    Imported book: MONEYDANCE20140324 2 root: My Finances

  3. Support Staff 3 Posted by Tom Freeman on 23 Jan, 2019 11:28 PM

    Tom Freeman's Avatar

    I am queuing this for our connection specialist. Can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    Tom Freeman
    Infinite Kind Support

  4. 4 Posted by CWCSMC on 24 Jan, 2019 02:51 PM

    CWCSMC's Avatar

    Here is the errlog file.

  5. 5 Posted by CWCSMC on 31 Jan, 2019 02:33 PM

    CWCSMC's Avatar

    Any word on this?

  6. System closed this discussion on 02 May, 2019 02:40 PM.

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