I can not access my bank account

jjzevallos's Avatar


22 Jan, 2019 04:08 AM

I'm new in this software, I try to Online my Chase Bank Account after I put my account online, after putting my bank username and my password tells me that the information is incorrect... The data is correct ... Any suggestions?

  1. Support Staff 1 Posted by Ethan on 22 Jan, 2019 05:15 AM

    Ethan's Avatar


    This is likely because you haven't activated your account for direct connections with Chase. Note that this is different than simply logging onto their website. Here's what we've managed to piece together from Chase customers about how to do this:

    1. Log on to the Chase website.
      2 Look to the upper right-hand corner of the webpage for the head and torso icon.
    2. Click the head and torso icon and select 'More Settings'.
    3. A list of items will appear on the left side.
    4. Scroll all the way to the bottom of the list.
    5. There you'll see the link for 'Desktop apps' under the AccountSafe menu
    6. Click to activate your account.

    You should be able to connect after that. If you still have trouble, you may need to perform one more verification steps. To do so, follow these steps:

    1. Log on to Chase's site.
    2. Go to your Secure Message Inbox.
    3. You should have a message asking you to confirm your connection. Click the link to confirm.

    Infinite Kind Support

  2. System closed this discussion on 23 Apr, 2019 05:20 AM.

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