Two out of four accounts stopped syncing

gofortech's Avatar

gofortech

23 Jan, 2019 10:11 PM

Greetings, I have been successfully sinking for accounts and in mid December the Morgan Stanley and American Express accounts stopped syncing. The other accounts are still working. What should I do? I need this data to complete my taxes.

  1. Support Staff 1 Posted by Tom Freeman on 24 Jan, 2019 02:13 AM

    Tom Freeman's Avatar

    Please try to connect again then send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    Tom Freeman
    Infinite Kind Support

  2. 2 Posted by gofortech on 24 Jan, 2019 01:50 PM

    gofortech's Avatar

    Thanks Tom, I’ll try to do that later today.

  3. 3 Posted by gofortech on 02 Feb, 2019 09:51 PM

    gofortech's Avatar

    After downloading Moneydance 2019, all accounts are syncing properly.
    Thanks for the response.

  4. Ethan closed this discussion on 03 Feb, 2019 01:05 AM.

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