tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/11970-two-out-of-four-accounts-stopped-syncingInfinite Kind: Discussion 2019-02-03T01:05:06Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/468644902019-01-23T22:11:32Z2019-01-23T22:11:32ZTwo out of four accounts stopped syncing <div><p>Greetings, I have been successfully sinking for accounts and in mid December the Morgan Stanley and American Express accounts stopped syncing. The other accounts are still working. What should I do? I need this data to complete my taxes.</p></div>gofortechtag:infinitekind.tenderapp.com,2009-01-14:Comment/468644902019-01-24T02:13:39Z2019-01-24T02:13:39ZTwo out of four accounts stopped syncing <div><p>Please try to connect again then send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:\Users\(yourusername)\.moneydance\errlog.txt</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freemantag:infinitekind.tenderapp.com,2009-01-14:Comment/468644902019-01-24T13:50:35Z2019-01-24T13:50:35ZTwo out of four accounts stopped syncing <div><p>Thanks Tom, I’ll try to do that later today.</p></div>gofortechtag:infinitekind.tenderapp.com,2009-01-14:Comment/468644902019-02-02T21:51:19Z2019-02-02T21:51:19ZTwo out of four accounts stopped syncing <div><p>After downloading Moneydance 2019, all accounts are syncing properly.<br>
Thanks for the response.</p></div>gofortech