Error trying to connect to bank

billtibbetts's Avatar


24 Feb, 2019 03:46 PM

I had to rebuild my computer and while installing Money Dance, an error popped up when trying to connect to my financial organization. I am using version 2019.1 (1855). The error is: "A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server. Error Description: No trusted certificate found"


  1. 1 Posted by TonyRI on 24 Feb, 2019 03:55 PM

    TonyRI's Avatar

    Hi Bill,

    You would have to disclose your financial institution for IK Support to be able to help you.


    Tony (Not from MD Support)

  2. 2 Posted by billtibbetts on 25 Feb, 2019 12:05 AM

    billtibbetts's Avatar


    I downloaded the wrong version. I purchased 2017 not 2019. Installed 2017 and it worked fine.

    Bill T

  3. System closed this discussion on 27 May, 2019 12:10 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac