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Schwab did deep dive, says MD using OFX NOT API Channel, trying to turn something off that does not exist

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David Greene

27 Apr, 2023 07:35 PM

After I threatened to leave Schwab, they did 'deep dive' with their technical staff. They swear they have many users using Plaid with MD, without issue. I am not technical, but they said MD is aware of issue. From what I could understand, MD trying to turn off something that is not 'on'. SchwabMD trying to connect using OFX not API. Schwab has enabled Plaid, Schwab using API NOT OFX protocol.
    I have dealt with this too long. I even tried opening a fresh file in MD today and subscribing to Plaid separate, still got same result. Can someone please fix this. I hate to move everything I have to another financial institution due to a technical issue. Again, it appears my MD connection trying to do something with OFX and that is not necessary. Hopefully, this makes sense to someone at MD.

Thanks

1. 1 Posted by Stuart Beesley ... on 27 Apr, 2023 07:47 PM

   

   Your help/console log will show if you are using OFX... So, restart MD, Help/Console. Keep console open.. Then try a Schwab connection. Then grab console output and upload here. We can review....

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2. 2 Posted by David L Greene on 27 Apr, 2023 07:58 PM

   

   File attached.

   

   • console 11.8 KB
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3. 3 Posted by Stuart Beesley ... on 27 Apr, 2023 08:04 PM

   

   There is NO ofx connection stuff going on in your console log... Only md+

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4. 4 Posted by David L Greene on 27 Apr, 2023 09:26 PM

   

   Thanks for checking that. After 2+ years of ‘finger-pointing’ between Plaid, Schwab, and MD, time to move on to another financial institution. I am resigned to the fact the only fix is to leave Schwab.

     Thanks again for checking.

   Unrelated: When I tried a ‘fresh’ MD and a ‘fresh’ trial version of Plaid, I noted that new Plaid customers are now charged $4 a month, I guess that means a 100% price increase on the way… lol

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5. 5 Posted by dtd on 28 Apr, 2023 02:04 AM

   

   One - schwabs assertion about ofx, iif it was correct (and we’ve now verified it is not) might have been valid.

   Schwabs assertion about md+ is not valid globally, as many md users including me, download every day.

   So ultimately, something is wrong with your data file or md+ connection to schwab, or schwab doesn’t like your account connection. If I remember correctly, you simply get “cannot connect” through Md+

   1) it isn’t Md fault, unless your database has some corruption. So there is nothing for Md to fix.

   2) Md+ is possible but not very likely, as many connect to schwab through Md+

   3) if you have your login/password wrong it might be your fault, but you seem meticulous there, though that might cause cannot connect,

   4) schwab has your account tables and permissions set wrong for your account, rejecting your passwords or Md+ attempts to connect FORYOU, but since others work, you’re just a complainer.

   I have no skin in the game, and hope I’ve describe all 4 sides (Md Md+ you schwab) without bias.

   Unrelated, as a current longer term Md+ subscriber you are grandfathered in at $2 per month, so no soup price increase for you.

   If you subscribed a second time in your testing, make sure you delete the new one, and keep the previous subscription.

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6. 6 Posted by David L Greene on 28 Apr, 2023 02:26 AM

   
   Database not corrupt as tried starting over with new data file.  Regardless, all other accounts work flawlessly with md+.  Glad to be moving on    Thanks for everyone’s help/advice on here. Much appreciated. 

   
   

   On Apr 27, 2023, at 9:05 PM, dtd <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: dtd One - schwabs assertion about ofx, iif it was correct (and we’ve now verified it is not) might have been valid. Schwabs assertion about md+ is not valid globally, as many md users including me, download every day. So ultimately, something is wrong with your data file or md+ connection to schwab, or schwab doesn’t like your account connection. If I remember correctly, you simply get “cannot connect” through Md+ 1) it isn’t Md fault, unless your database has some corruption. So there is nothing for Md to fix. 2) Md+ is possible but not very likely, as many connect to schwab through Md+ 3) if you have your login/password wrong it might be your fault, but you seem meticulous there, though that might cause cannot connect, 4) schwab has your account tables and permissions set wrong for your account, rejecting your passwords or Md+ attempts to connect FORYOU, but since others work, you’re just a complainer. I have no skin in the game, and hope I’ve describe all 4 sides (Md Md+ you schwab) without bias. Unrelated, as a current longer term Md+ subscriber you are grandfathered in at $2 per month, so no soup price increase for you. On Thu, Apr 27 at 02:26 PM PDT, David L Greene wrote: Thanks for checking that. After 2+ years of ‘finger-pointing’ between Plaid, Schwab, and MD, time to move on to another financial institution. I am resigned to the fact the only fix is to leave Schwab.   Thanks again for checking. Unrelated: When I tried a ‘fresh’ MD and a ‘fresh’ trial version of Plaid, I noted that new Plaid customers are now charged $4 a month, I guess that means a 100% price increase on the way… lol

   Having trouble reading this? View this discussion online: Schwab did deep dive, says MD using OFX NOT API Channel, trying to turn something off that does not exist. Reply with #ignore to stop receiving notifications for this discussion.

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7. 7 Posted by dtd on 28 Apr, 2023 02:34 AM

   

   You are also testing very well… many don’t know how to do this.

   Verified not using ofx.
   Verified it is not related to your data file or Md+ connection (new file/new Md+ signup) - ie you’ve rejoined as a new user…
   Still cannot connect with valid username/passwords, even if “everyone else can”.
   I won’t draw your own conclusion, but I think you’ve eliminated some of the “at fault” points.

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8. 8 Posted by jeffstified on 18 May, 2023 05:10 PM

   

   I might be late to this, but I've had websites accept a password with special characters, but then I was unable to log in with that password, Removing special characters fixed it. It's a long shot, but maybe the password is okay on the website, but not through Plaid/MD+.

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9. 9 Posted by David Greene on 18 May, 2023 11:12 PM

   

     Good idea.  I tried it, same result.  Bottomline:  Schwab
   sucks.       I have switched 99.9% of my holdings to Fidelity, works
   with Schwab seamlessly.  Again, Schwab I.T. dept. much to be desired.

   On 5/18/23 12:10 PM, jeffstified wrote:

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10. 10 Posted by dtd on 18 May, 2023 11:16 PM

    

    David - I'm also moving some of my Schwab IRA to Fidelity IRA (diversification given I've also lost some trust in Schwab)...

    I moved two stock holdings last week, and Fidelity suggests 5/31 - 6/5 as "finish date". Did you have similar timing?

    (Yes, not totally Moneydance related, but it is financial related and how different banks/brokerages respond [just like NONE of them inform clients of changes].)

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11. System closed this discussion on 17 Aug, 2023 11:20 PM.