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Online Banking not working after install

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Michael Black

14 May, 2023 02:14 AM

Just installed Money Dance. Want to get away from Quicken with all of the errors. On setup of first account, get the following errors.
Received error from Plaid request: Response{protocol=h2, code=401, message=, url=https://mdplus.infinitekind.com/plaid/item/get}

Thanks
Michael

• Screenshot_from_2023-05-13_21-13-35.png 41.1 KB

1. Support Staff 1 Posted by Maddy on 16 May, 2023 04:36 PM

   

   Hi Michael,
   Thank you for contacting Moneydance support.

   Restarting Moneydance should remove the error you are seeing.

   Generally, if you require to Connect More Accounts or re-linking an existing account.
   In the Setup Moneydance+>Accounts window, you should click on the Click to select account text in order to choose the account in Moneydance that matches up with the online account on the left side.
   You should click on the greyed out text to choose the account you require.
   For further information, please refer to this article of the Knowledge Base.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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2. System closed this discussion on 15 Aug, 2023 04:40 PM.