tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-bankingInfinite Kind: Discussion 2023-09-21T11:00:25Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-03T13:00:08Z2023-06-03T13:00:25ZMoneydance having issues downloading transactions for online banking<div><p>I am having this same issue</p></div>Stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-03T16:15:45Z2023-06-03T16:15:45ZMoneydance having issues downloading transactions for online banking<div><p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p></div>grumpybstag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-06T19:44:17Z2023-06-06T19:44:17ZMoneydance having issues downloading transactions for online banking<div><p>Have you been able to get this fopixed?</p></div>davidsclovetag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-06T20:02:50Z2023-06-06T20:02:51ZMoneydance having issues downloading transactions for online banking<br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 6, 2023, at 3:44 PM, davidsclove <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: davidsclove</p>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
<div>
<p>On Sat, Jun 03 at 09:15 AM PDT, grumpybs wrote:</p>
<blockquote>
<div>
<p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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</blockquote>Mike Ferrelltag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-06T20:09:39Z2023-06-06T20:09:39ZMoneydance having issues downloading transactions for online banking<div><br></div>
<br>
<br>
<div>Sent from my iPad</div>
<div><br>
On Jun 6, 2023, at 4:02 PM, Mike Ferrell <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></div>
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Mike Ferrell</p>
<br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 6, 2023, at 3:44 PM, davidsclove <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: davidsclove</p>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
<div>
<p>On Sat, Jun 03 at 09:15 AM PDT, grumpybs wrote:</p>
<blockquote>
<div>
<p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p>
</div>
</blockquote>
</div>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<div>
<p>On Tue, Jun 06 at 12:44 PM PDT, davidsclove wrote:</p>
<blockquote>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
</blockquote>
</div>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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</div>davidsclovetag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-07T16:16:47Z2023-06-07T16:16:47ZMoneydance having issues downloading transactions for online banking<div><p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p></div>grumpybstag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-07T16:59:57Z2023-06-07T16:59:58ZMoneydance having issues downloading transactions for online banking<div><br></div>
<div>Per Truist - no changes have been made to their OFX interface. <br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 12:16 PM, grumpybs <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
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<table width="100%">
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<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: grumpybs</p>
<div>
<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
</div>
<div>
<p>On Tue, Jun 06 at 01:09 PM PDT, davidsclove wrote:</p>
<blockquote>
<div><br></div>
<br>
<br>
<div>Sent from my iPad</div>
<div><br>
On Jun 6, 2023, at 4:02 PM, Mike Ferrell <[email blocked]> wrote:<br>
<br></div>
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Mike Ferrell</p>
<br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 6, 2023, at 3:44 PM, davidsclove <[email blocked]> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: davidsclove</p>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
<div>
<p>On Sat, Jun 03 at 09:15 AM PDT, grumpybs wrote:</p>
<blockquote>
<div>
<p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p>
</div>
</blockquote>
</div>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this discussion.</p>
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</div>
</blockquote>
<div>
<p>On Tue, Jun 06 at 12:44 PM PDT, davidsclove wrote:</p>
<blockquote>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
</blockquote>
</div>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<div><Screenshot_from_2023-06-07_11-28-35.png></div>
</div>
</blockquote>
</div>Mike Ferrelltag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-07T20:43:09Z2023-06-07T20:43:09ZMoneydance having issues downloading transactions for online banking<div><br></div>
<div>For future reference, do you have a contact at Truist who’s knowledgeable about OFX?<br>
<br>
<div>Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 1:00 PM, Mike Ferrell <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Mike Ferrell</p>
<div><br></div>
<div>Per Truist - no changes have been made to their OFX interface. <br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 12:16 PM, grumpybs <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: grumpybs</p>
<div>
<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
</div>
<div>
<p>On Tue, Jun 06 at 01:09 PM PDT, davidsclove wrote:</p>
<blockquote>
<div><br></div>
<br>
<br>
<div>Sent from my iPad</div>
<div><br>
On Jun 6, 2023, at 4:02 PM, Mike Ferrell <[email blocked]> wrote:<br>
<br></div>
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Mike Ferrell</p>
<br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 6, 2023, at 3:44 PM, davidsclove <[email blocked]> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: davidsclove</p>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
<div>
<p>On Sat, Jun 03 at 09:15 AM PDT, grumpybs wrote:</p>
<blockquote>
<div>
<p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p>
</div>
</blockquote>
</div>
</td>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this discussion.</p>
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</div>
</blockquote>
<div>
<p>On Tue, Jun 06 at 12:44 PM PDT, davidsclove wrote:</p>
<blockquote>
<div>
<p>Have you been able to get this fopixed?</p>
</div>
</blockquote>
</div>
</td>
</tr>
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<td>
<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<div><Screenshot_from_2023-06-07_11-28-35.png></div>
</div>
</blockquote>
</div>
<div>
<p>On Wed, Jun 07 at 09:16 AM PDT, grumpybs wrote:</p>
<blockquote>
<div>
<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
</div>
</blockquote>
</div>
</td>
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<td>
<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
<p>To unsubscribe and stop receiving emails from <a href="https://infinitekind.tenderapp.com">https://infinitekind.tenderapp.com</a>, visit <a href="https://infinitekind.tenderapp.com/unsubscribe/483039c079f09890e0995d3ff5cab65a7737dc00">this page</a></p>
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</blockquote>
</div>davidsclovetag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-07T22:05:06Z2023-06-08T12:16:56ZMoneydance having issues downloading transactions for online banking<div><br></div>
<div>Technical Support essentially told me no changes have been made to their OFX Interface. </div>
<div><br></div>
<div>I still believe issue may be on Truist as trying to establish other OFX connections have proven successful. <br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 4:43 PM, davidsclove <tender+d243bafbef@tenderapp.com> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: davidsclove</p>
<div><br></div>
<div>For future reference, do you have a contact at Truist who’s knowledgeable about OFX?<br>
<br>
<div>Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 1:00 PM, Mike Ferrell <[email blocked]> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Mike Ferrell</p>
<div><br></div>
<div>Per Truist - no changes have been made to their OFX interface. <br>
<br>
<div>
<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Jun 7, 2023, at 12:16 PM, grumpybs <[email blocked]> wrote:<br>
<br></blockquote>
</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: grumpybs</p>
<div>
<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
</div>
<div>
<p>On Tue, Jun 06 at 01:09 PM PDT, davidsclove wrote:</p>
<blockquote>
<div><br></div>
<br>
<br>
<div>Sent from my iPad</div>
<div><br>
On Jun 6, 2023, at 4:02 PM, Mike Ferrell <[email blocked]> wrote:<br>
<br></div>
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }
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<p><b>From</b>: Mike Ferrell</p>
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<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
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<blockquote type="cite">On Jun 6, 2023, at 3:44 PM, davidsclove <[email blocked]> wrote:<br>
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<p>Have you been able to get this fopixed?</p>
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<p>On Sat, Jun 03 at 09:15 AM PDT, grumpybs wrote:</p>
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<p>I'm having the same issue. I tried to recreate the connection (per instructions shown in support) and Moneydance can't get the profile.Moneydance is not handling the error and is stuck. The only way out at this point is to kill Moneydance in the task manager.This is failing in windows 11 and Linux Mint versions.Both systems are running the latest versions of Moneydance. I can access my accounts and manually download the transactions.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this discussion.</p>
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<p>On Tue, Jun 06 at 12:44 PM PDT, davidsclove wrote:</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<p>On Wed, Jun 07 at 09:16 AM PDT, grumpybs wrote:</p>
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<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">Moneydance having issues downloading transactions for online banking</a>.</p>
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<p>On Wed, Jun 07 at 09:59 AM PDT, Mike Ferrell wrote:</p>
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<div>Per Truist - no changes have been made to their OFX interface. <br>
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<div>Thanks,</div>
<div>Mike Ferrell</div>
<div>Cell (304) 667-2720</div>
<div><br class="webkit-block-placeholder"></div>
Sent from my iPhone</div>
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<blockquote type="cite">On Jun 7, 2023, at 12:16 PM, grumpybs <[email blocked]> wrote:<br>
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<p><b>From</b>: grumpybs</p>
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<p>An update of my previous post; In trying to redo the Truist online banking settings, after I select 'Truist Online Banking" in Moneydance an press Enter, Moneydance gets hung up and completely unresponsive. Killing the moneydance transaction is the only way out the I have found. Attached is a screenshot taken when it is hung-up.</p>
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<p>On Tue, Jun 06 at 01:09 PM PDT, davidsclove wrote:</p>
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On Jun 6, 2023, at 4:02 PM, Mike Ferrell <[email blocked]> wrote:<br>
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</div>Mike Ferrelltag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-14T12:54:58Z2023-06-14T12:54:58ZMoneydance having issues downloading transactions for online banking<div><p>Hi all,<br>
We are sorry to hear about the problem you have encountered.</p>
<p>Unfortunately, there is an ongoing problem with the "Truist Online Banking" connection, which we are working to resolve.</p>
<p>Our connection specialist was unable to diagnose the issue and resolve the Truist problems, so the issue has been escalated to our lead developer.</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">This thread</a> has been flagged and we will notify you directly as soon as we have an update.</p>
<p>In the meantime, you can update your accounts by downloading files from your banks website. It is my understanding that Truist only offers the PDF format.</p>
<p>Perhaps the video on <a href="https://pdf.co/extract-data-from-truist-financial-corporation-statements?utm_referer=www.google.com#5">this page</a> will help you to convert your data file to CSV.<br>
Finally, the steps for importing these files into Moneydance are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/importing-csv-files">this article</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-14T14:09:46Z2023-06-14T14:09:46ZMoneydance having issues downloading transactions for online banking<div><p>Truist does offer quicken format for downloads. There is a pull-down with formats to select from. The default is blank which probably yields pdf.</p>
<p>Get Outlook for Android<a href="https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a></p>
<hr>
<p>From: Maddy <a href="mailto:tender+d243bafbef@tenderapp.com">tender+d243bafbef@tenderapp.com</a><br>
Sent: Wednesday, June 14, 2023 8:54:48 AM<br>
To: <a href="mailto:grumpybs@live.com">grumpybs@live.com</a> <a href="mailto:grumpybs@live.com">grumpybs@live.com</a><br>
Subject: Re: Moneydance having issues downloading transactions for online banking [Online Banking #1246292]</p>
<h1><a name="-please-reply-above-this-line" class="anchor" href="#-please-reply-above-this-line"></a>// Please reply above this line</h1>
<p>From: Maddy (Support staff)</p>
<p>Hi all,<br>
We are sorry to hear about the problem you have encountered.</p>
<p>Unfortunately, there is an ongoing problem with the "Truist Online Banking" connection, which we are working to resolve.</p>
<p>Our connection specialist was unable to diagnose the issue and resolve the Truist problems, so the issue has been escalated to our lead developer.</p>
<p>This thread<a href="https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking">https://infinitekind.tenderapp.com/discussions/online-banking/1246292-moneydance-having-issues-downloading-transactions-for-online-banking</a> has been flagged and we will notify you directly as soon as we have an update.</p>
<p>In the meantime, you can update your accounts by downloading files from your banks website. It is my understanding that Truist only offers the PDF format.</p>
<p>Perhaps the video on this page<a href="https://pdf.co/extract-data-from-truist-financial-corporation-statements?utm_referer=www.google.com#5">https://pdf.co/extract-data-from-truist-financial-corporation-statements?utm_referer=www.google.com#5</a> will help you to convert your data file to CSV.<br>
Finally, the steps for importing these files into Moneydance are outlined in this article<a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/importing-csv-files">https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/importing-csv-files</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>-- Maddy, Infinite Kind Support</p>
<p>On Wed, Jun 07 at 03:05 PM PDT, Mike Ferrell wrote:</p>
<p>Technical Support essentially told me no changes have been made to their OFX Interface.</p>
<p>I still believe issue may be on Truist as trying to establish other OFX connections have proven successful.</p>
<p>Thanks,<br>
Mike Ferrell<br>
Cell (304) 667-2720</p>
<p>Sent from my iPhone</p>
<p>On Jun 7, 2023, at 4:43 PM, davidsclove <a href="mailto:tender+d243bafbef@tenderapp.com">tender+d243bafbef@tenderapp.com</a> wrote:</p>
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<h1><a name="-please-reply-above-this-line_1" class="anchor" href="#-please-reply-above-this-line_1"></a>// Please reply above this line</h1>
<p>From: davidsclove</p>
<p>For future reference, do you have a contact at Truist who’s knowledgeable about OFX?</p>
<p>Sent from my iPhone</p>
<p>On Jun 7, 2023, at 1:00 PM, Mike Ferrell <[email blocked]> wrote:</p>
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<h1><a name="-please-reply-above-this-line_2" class="anchor" href="#-please-reply-above-this-line_2"></a>// Please reply above this line</h1>
<p>From: Mike Ferrell</p>
<p>Per Truist - no changes have been made to their OFX interface.</p>
<p>Thanks,<br>
Mike Ferrell<br>
Cell (304) 667-2720</p>
<p>Sent from my iPhone</p>
<p>On Jun 7, 2023, at 12:16 PM, grumpybs <[email blocked]> wrote:</p>
<p> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }</p></div>grumpybstag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-14T14:25:07Z2023-06-14T14:25:07ZMoneydance having issues downloading transactions for online banking<div><p>That's much better news! If you can use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the Knowledge Base.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/591159922023-06-22T10:56:55Z2023-06-22T10:56:55ZMoneydance having issues downloading transactions for online banking<div><p>Alternatively, since Truist support Plaid connections you could consider subscribing to <a href="https://infinitekind.com/blog/moneydance-plus-privacy-subscriptions">Moneydance +</a></p>
<p>Subscribing to this service requires that you own a license of Moneydance 2022.6 (4097) or Moneydance 2023.1 (5006).<br>
Then you can subscribe to Moneydance + as outlined <a href="https://infinitekind.tenderapp.com/kb/moneydance/subscribing-to-moneydance">here</a>.</p>
<p>After a 30 day free trial, this service will cost $4 monthly. However the subscription is cancellable at any time. In other words, if in the meantime the OFX service is fixed, you can revert to that, as you require.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy