Downloading transactions from Truist stopped working last week
This comment was split from the discussion: Downloading transactions from Truist stopped working last week
I followed these steps and tried to reestablish OFX service. These steps do not fix the problem.
David
On Jun 5, 2023, at 9:48 AM, Maddy [email blocked] wrote:
Comments are currently closed for this discussion. You can start a new one.
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Support Staff 1 Posted by Maddy on 05 Jun, 2023 02:34 PM
Hi David,
We are sorry to hear about the problem you have encountered.
Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?
I'm sending a file called 'remove_one_service.py_' that will help do that.
Before proceeding, take a manual backup via File --> Export Backup.
To use the .py file, first save it to your computer and then follow these steps:
In Moneydance, select Window --> Show Moneybot Console
In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
Select 'Run' to execute the file - you may need to drag the window to the right to reveal the button. (not Run Snippet!)
You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
Set up the connection to your bank as outlined here.
Since all of your settings have been cleared, you should get the most recent connection information for your bank.
Hopefully, that will work. If it doesn't, please send us the contents of your error console.
Here's how to get the logs:
1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.
Thank you
--
Maddy, Infinite Kind Support
2 Posted by davidsclove on 05 Jun, 2023 03:34 PM
This didn’t fix the problem. MoneyDance freezes on the window for “Receiving Financial Information Profile”. I have to force quit to close MoneyDance. By the way, when I select Set Up Online Banking, the MoneyDance+ screen comes up, not the screen to choose either MoneyDance+ or OFX. So, I selected Set Up Online Bill Payment to go through the set up screens.
On Jun 5, 2023, at 10:34 AM, Maddy <[email blocked]> wrote:
Support Staff 3 Posted by Maddy on 05 Jun, 2023 03:46 PM
If you are unable to set an account to use OFX service method if it had ever been associated with Moneydance+ (even though the Moneydance + connection had been removed):
You should navigate to 'Extensions->Manage Extensions'
Navigate to Toolbox (choose Update mode on the top left)-> Online Banking Functions -> Update Functions -> Cleanup missing Online Banking Links
This will remove the stale MD+ association and allow you to select the OFX service method from "Setup Online Banking".
--
Maddy, Infinite Kind Support
4 Posted by davidsclove on 05 Jun, 2023 04:24 PM
On Jun 5, 2023, at 11:46 AM, Maddy <[email blocked]> wrote:
// Please reply above this line
==================================================
From: Maddy (Support staff)
If you are unable to set an account to use OFX service method if it had ever been associated with Moneydance+ (even though the Moneydance + connection had been removed):
You should navigate to 'Extensions->Manage Extensions'
Navigate to Toolbox (choose Update mode on the top left)-> Online Banking Functions -> Update Functions -> Cleanup missing Online Banking Links
This will remove the stale MD+ association and allow you to select the OFX service method from "Setup Online Banking".
--
Maddy, Infinite Kind Support
On Mon, Jun 05 at 08:34 AM PDT, davidsclove wrote:
Having trouble reading this? View this PRIVATE discussion online: Downloading transactions from Truist stopped working last week.
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5 Posted by davidsclove on 05 Jun, 2023 11:56 PM
I have tried all your suggestions except one. You said to open the console window and then try to connect to the bank, When I select Console Window in the Help menu, the other menu choices are not active so i cannot try to connect with the console window open.
Nothing so far has fixed the problem.
On Jun 5, 2023, at 11:46 AM, Maddy <[email blocked]> wrote:
Support Staff 6 Posted by Maddy on 06 Jun, 2023 08:39 AM
I'm sorry to hear nothing seems to have worked so far.
Would you be able to send us a copy of your Moneydance error logs? The logs should include information on what might be causing the issue.
They are saved on your computer as an errlog.txt file. You need to navigate to:Local Disk(C:)>Users>Your Name>.moneydance>errlog.txt
Finally you can copy the full content into your next reply here.
Thank you
--
Maddy, Infinite Kind Support
7 Posted by davidsclove on 06 Jun, 2023 12:53 PM
Starting Moneydance 2023.2 (5007) at Tue Jun 06 08:28:48 EDT 2023
Settings Folder: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 12.6.5 x86_64
Architecture: intel64
Java: 18.0.1 (Eclipse Adoptium)
Is in sandbox: true; restricted file access: false
Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks
initialized extension moneyforesight in 0.238 seconds
initialized extension securityquoteload in 0.026 seconds
python.path: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
python.cachedir: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
python.cachedir.skip: false
Quote Load>INFO:08:28:48-main(Quote Load,Init) Started Build 3058
Quote Load>INFO:08:28:48-main(Quote Load,Init) Locale en_US
toolbox:2023/06/06-08:28:50:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
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Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
opening last file: /Users/David/Documents/Critical Data/Current.moneydance
loading dataset: /Users/David/Documents/Critical Data/Current.moneydance
Java version: 1800001
loading with 128 bit encryption key
loading with 128 bit encryption key
reading trunk data tiksync/trunk
trunk data loaded (3.667 seconds), checking for incremental updates
loading un-synced txn files...
loading synced txn files...
reading txn file 2a280807-b8eb-43d8-8a0d-0424c446ff67.mdtxn
toolbox:2023/06/06-08:29:00:
-----------------------------------------------------
Toolbox - quick information:
-----
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MD CONFIG/PREFERENCES LOCATION: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict'
... Mac Finder path for above: '/Users/David/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance'
-----
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-----
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-----------------------------------------------------
replacing root: null () with new root: Root Account (e09c77a6-7464-4f91-b1d8-ef953c6589a4
Info: no currencies found for UUID: f175e593-6118-4e44-9713-87064d449a94 or oldID: 3439502 from mod.acct:option_price=0.0&pid=867&type=s&parentid=99f3858e-109c-4dd9-9158-c1898d74bf8f&sbal=0&num_years=0&sec_dividend=0&obj_type=acct&id=1f1a94d2-6471-42de-8319-027e40082820&currid=f175e593-6118-4e44-9713-87064d449a94&curr=3439502&apr=0.0&maturity=-25200000&sec_subtype=&strike=0&broker=&face_value=0&bond_type=0&cost_basis=y&compounding=0&hide=yes&month=0&sec_type=3&name=VANGUARD INSTL 500 IDX TRUST&old_id=8886162&broker_ph=&comment=&sec_exchange=NYSE&option=y&ts=1546458403002
error creating base folder '/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c' : com.dropbox.core.v2.files.CreateFolderErrorException: Exception in 2/files/create_folder_v2: {".tag":"path","path":{".tag":"conflict","conflict":"folder"}}
starting syncing via encryptedFS(DropboxAPI:/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c)
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VAQUA: applying updated theme: default
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Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Quote Load>INFO:08:29:06-main(Quote Load,HandleEventFileOpened) Debug level set to INFO
Quote Load>INFO:08:29:06-main(Quote Load,sendAuto) Check Auto without delay
Quote Load>INFO:08:29:06-AWT-EventQueue-0(Quote Load,sendAuto) now 08:29:06.741775 next 2023-06-06T09:00
Update info received with successful signature verification
Version info retrieved; we are up to date!
loading saved filterID: txn_filter_all for account Truist
using filter txn_filter_all
Saving selected filter ID txn_filter_all for account Truist
FI refresh is forced
FI refresh is forced
FI refresh is forced
FI refresh is forced
toolbox:2023/06/06-08:30:00:
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JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.6 GB (used 1.2 GB / free 0.4 GB)
-----------------------------------------------------
Writing file to dropbox API with debug mode=false
toolbox:2023/06/06-08:31:00:
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JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.6 GB (used 1.3 GB / free 0.3 GB)
-----------------------------------------------------
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
8 Posted by davidsclove on 06 Jun, 2023 12:55 PM
Starting Moneydance 2023.2 (5007) at Tue Jun 06 08:28:48 EDT 2023
Settings Folder: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 12.6.5 x86_64
Architecture: intel64
Java: 18.0.1 (Eclipse Adoptium)
Is in sandbox: true; restricted file access: false
Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks
initialized extension moneyforesight in 0.238 seconds
initialized extension securityquoteload in 0.026 seconds
python.path: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
python.cachedir: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
python.cachedir.skip: false
Quote Load>INFO:08:28:48-main(Quote Load,Init) Started Build 3058
Quote Load>INFO:08:28:48-main(Quote Load,Init) Locale en_US
toolbox:2023/06/06-08:28:50:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
initialized extension toolbox in 0.364 seconds
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
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printing: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
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mono: Gill Sans:13.0:style0
coding: Hack:13.0:style0
print: SF Pro Display:12.0:style0
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register: SF Pro Display:12.0:style0
reportTitle: SF Pro Display:32.0:style0
calendarTitle: SF Pro Display:12.0:style0
reportHeader: SF Pro Display:11.0:style0
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Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
opening last file: /Users/David/Documents/Critical Data/Current.moneydance
loading dataset: /Users/David/Documents/Critical Data/Current.moneydance
Java version: 1800001
loading with 128 bit encryption key
loading with 128 bit encryption key
reading trunk data tiksync/trunk
trunk data loaded (3.667 seconds), checking for incremental updates
loading un-synced txn files...
loading synced txn files...
reading txn file 2a280807-b8eb-43d8-8a0d-0424c446ff67.mdtxn
toolbox:2023/06/06-08:29:00:
-----------------------------------------------------
Toolbox - quick information:
-----
MD CONSOLE FILE LOCATION: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt'
MD CONFIG/PREFERENCES LOCATION: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict'
... Mac Finder path for above: '/Users/David/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance'
-----
BACKUPS - Save Daily: True
BACKUPS - Keep no more than: 5 backups
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BACKUPS - Backup Folder: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups' (backup location exists)
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..key - 'backup.last_browsed': '<not set>'
..key - 'backup.last_saved': '/Users/David/Desktop'
..key - '_default_backup_dir': '<not set>'
-----
System Default Locale Cty/Lang: 'US' / 'en'
MD Preference Locale Ctry/Lang: 'US' / 'en'
MD Locale Cty/Lang: 'US' / 'en'
Moneydance decimal point: '.'
-----
MD EXECUTION MODE: 2 (Normal)
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JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.6 GB (used 0.6 GB / free 0.9 GB)
-----------------------------------------------------
replacing root: null () with new root: Root Account (e09c77a6-7464-4f91-b1d8-ef953c6589a4
Info: no currencies found for UUID: f175e593-6118-4e44-9713-87064d449a94 or oldID: 3439502 from mod.acct:option_price=0.0&pid=867&type=s&parentid=99f3858e-109c-4dd9-9158-c1898d74bf8f&sbal=0&num_years=0&sec_dividend=0&obj_type=acct&id=1f1a94d2-6471-42de-8319-027e40082820&currid=f175e593-6118-4e44-9713-87064d449a94&curr=3439502&apr=0.0&maturity=-25200000&sec_subtype=&strike=0&broker=&face_value=0&bond_type=0&cost_basis=y&compounding=0&hide=yes&month=0&sec_type=3&name=VANGUARD INSTL 500 IDX TRUST&old_id=8886162&broker_ph=&comment=&sec_exchange=NYSE&option=y&ts=1546458403002
error creating base folder '/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c' : com.dropbox.core.v2.files.CreateFolderErrorException: Exception in 2/files/create_folder_v2: {".tag":"path","path":{".tag":"conflict","conflict":"folder"}}
starting syncing via encryptedFS(DropboxAPI:/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c)
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Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Quote Load>INFO:08:29:06-main(Quote Load,HandleEventFileOpened) Debug level set to INFO
Quote Load>INFO:08:29:06-main(Quote Load,sendAuto) Check Auto without delay
Quote Load>INFO:08:29:06-AWT-EventQueue-0(Quote Load,sendAuto) now 08:29:06.741775 next 2023-06-06T09:00
Update info received with successful signature verification
Version info retrieved; we are up to date!
loading saved filterID: txn_filter_all for account Truist
using filter txn_filter_all
Saving selected filter ID txn_filter_all for account Truist
FI refresh is forced
FI refresh is forced
FI refresh is forced
FI refresh is forced
toolbox:2023/06/06-08:30:00:
-----------------------------------------------------
JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.6 GB (used 1.2 GB / free 0.4 GB)
-----------------------------------------------------
Writing file to dropbox API with debug mode=false
toolbox:2023/06/06-08:31:00:
-----------------------------------------------------
JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.6 GB (used 1.3 GB / free 0.3 GB)
-----------------------------------------------------
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
Writing file to dropbox API with debug mode=false
On Jun 6, 2023, at 4:39 AM, Maddy <[email blocked]> wrote:
Support Staff 9 Posted by Maddy on 06 Jun, 2023 01:03 PM
Could you select your Truist account from the left side bar and navigate to Online->Set Up Online Banking->Connect to OFX service - is the option still greyed out?
If not, could you send us the contents of your error console? Here's how to get the logs:
1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.
--
Maddy, Infinite Kind Support
10 Posted by davidsclove on 06 Jun, 2023 03:56 PM
Console
11 Posted by davidsclove on 06 Jun, 2023 03:58 PM
Starting Moneydance 2023.2 (5007) at Tue Jun 06 11:49:48 EDT 2023
Settings Folder: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 12.6.5 x86_64
Architecture: intel64
Java: 18.0.1 (Eclipse Adoptium)
Is in sandbox: true; restricted file access: false
Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks
initialized extension moneyforesight in 0.252 seconds
initialized extension securityquoteload in 0.055 seconds
python.path: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
python.cachedir: /Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
python.cachedir.skip: false
Quote Load>INFO:11:49:48-main(Quote Load,Init) Started Build 3058
Quote Load>INFO:11:49:48-main(Quote Load,Init) Locale en_US
toolbox:2023/06/06-11:49:51:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
initialized extension toolbox in 0.374 seconds
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
Initializing fonts:
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printing: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]]
coding: [[Hack, Monospaced]]
fonts resolved:
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mono: Gill Sans:13.0:style0
coding: Hack:13.0:style0
print: SF Pro Display:12.0:style0
header: SF Pro Display:15.0:style0
register: SF Pro Display:12.0:style0
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calendarTitle: SF Pro Display:12.0:style0
reportHeader: SF Pro Display:11.0:style0
detailTitle: SF Pro Display:15.0:style0
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Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
opening last file: /Users/David/Documents/Critical Data/Current.moneydance
loading dataset: /Users/David/Documents/Critical Data/Current.moneydance
Java version: 1800001
loading with 128 bit encryption key
loading with 128 bit encryption key
reading trunk data tiksync/trunk
trunk data loaded (3.58 seconds), checking for incremental updates
loading un-synced txn files...
loading synced txn files...
reading txn file d31a9928-460a-4481-936e-0fb0ef7e9559.mdtxn
toolbox:2023/06/06-11:50:01:
-----------------------------------------------------
Toolbox - quick information:
-----
MD CONSOLE FILE LOCATION: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt'
MD CONFIG/PREFERENCES LOCATION: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict'
... Mac Finder path for above: '/Users/David/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance'
-----
BACKUPS - Save Daily: True
BACKUPS - Keep no more than: 5 backups
BACKUPS - Separate Backup Foldr: True
BACKUPS - Backup Folder: '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups' (backup location exists)
..key - 'backup.location': '/Users/David/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups'
..key - 'backup.last_browsed': '<not set>'
..key - 'backup.last_saved': '/Users/David/Desktop'
..key - '_default_backup_dir': '<not set>'
-----
System Default Locale Cty/Lang: 'US' / 'en'
MD Preference Locale Ctry/Lang: 'US' / 'en'
MD Locale Cty/Lang: 'US' / 'en'
Moneydance decimal point: '.'
-----
MD EXECUTION MODE: 2 (Normal)
JVM - Available processor cores: 8
JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.3 GB (used 0.6 GB / free 0.7 GB)
-----------------------------------------------------
replacing root: null () with new root: Root Account (e09c77a6-7464-4f91-b1d8-ef953c6589a4
Info: no currencies found for UUID: f175e593-6118-4e44-9713-87064d449a94 or oldID: 3439502 from mod.acct:option_price=0.0&pid=867&type=s&parentid=99f3858e-109c-4dd9-9158-c1898d74bf8f&sbal=0&num_years=0&sec_dividend=0&obj_type=acct&id=1f1a94d2-6471-42de-8319-027e40082820&currid=f175e593-6118-4e44-9713-87064d449a94&curr=3439502&apr=0.0&maturity=-25200000&sec_subtype=&strike=0&broker=&face_value=0&bond_type=0&cost_basis=y&compounding=0&hide=yes&month=0&sec_type=3&name=VANGUARD INSTL 500 IDX TRUST&old_id=8886162&broker_ph=&comment=&sec_exchange=NYSE&option=y&ts=1546458403002
error creating base folder '/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c' : com.dropbox.core.v2.files.CreateFolderErrorException: Exception in 2/files/create_folder_v2: {".tag":"path","path":{".tag":"conflict","conflict":"folder"}}
starting syncing via encryptedFS(DropboxAPI:/.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c)
VAQUA: system appearance did change
VAQUA: applying updated theme: default
detected system appearance: org.violetlib.vappearances.VAppearanceImpl@16c1519e
Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
Quote Load>INFO:11:50:07-main(Quote Load,HandleEventFileOpened) Debug level set to INFO
Quote Load>INFO:11:50:07-main(Quote Load,sendAuto) Check Auto without delay
Quote Load>INFO:11:50:07-AWT-EventQueue-0(Quote Load,sendAuto) now 11:50:07.822973 next 2023-06-06T13:00
Update info received with successful signature verification
Version info retrieved; we are up to date!
logging txn; file: tiksync/out/20230606155016_334.txn-tmp
toolbox:2023/06/06-11:51:01:
-----------------------------------------------------
JVM - Maximum memory possible: 14.4 GB
JVM - Total memory allocated: 1.3 GB (used 0.9 GB / free 0.3 GB)
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Ran 1 of 2 MDP tasks @ Tue Jun 06 11:51:07 EDT 2023) forcedRefresh=false
Found 42610 files in folder: /.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c/v3
adding local txn file to upload buffer: tiksync/out/20230606155016_334.txn
there are txns to buffer in the outgoing file (numbytes:6108)
uploading buffer file to syncFolder
uploading file v3/a257d3d6-106a-485e-96e7-37a418c56e5c.mdtxn to path /.moneydancesync/33730423-6527-4e14-ab25-a30377cfe29c/v3/a257d3d6-106a-485e-96e7-37a418c56e5c.mdtxn
uploading file /var/folders/85/l3m761bx3p5_q96mns88z5h80000gn/T/com.infinitekind.MoneydanceOSX/moneydance_db_sync6872454857597562253 to dropbox path v3/a257d3d6-106a-485e-96e7-37a418c56e5c.mdtxn
Writing file to dropbox API with debug mode=true
...uploaded file to dropbox path v3/a257d3d6-106a-485e-96e7-37a418c56e5c.mdtxn with length 6112
On Jun 6, 2023, at 9:03 AM, Maddy <[email blocked]> wrote:
12 Posted by davidsclove on 06 Jun, 2023 11:02 PM
Downloads from all other accounts are fine. It's only Truist that isn't working. Also, when i try to set up OFX online banking with Truist in a new account, the Truist link that comes up doesn't work, so the settings that MoneyDance has in this set up link are not currently valid. How do I and/or MoneyDance find out how to link to Truist?
Support Staff 13 Posted by Maddy on 08 Jun, 2023 12:33 PM
Unfortunately this seems to be a general issue, affecting all Truist users.
Please stay reassured that I've referred your query to the connection specialist, who will be able to answer your query in greater detail and provide further insight.
We'd recommend importing your data manually for the time being. You can download it using the OFX or QFX file format, if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
The steps for manually importing your data are outlined in this article from the Knowledge Base.
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Maddy, Infinite Kind Support
System closed this discussion on 07 Sep, 2023 12:40 PM.