Verizon VISA won't download

timothy_curtiss's Avatar

timothy_curtiss

02 Sep, 2023 07:47 PM

This is the second time I am reaching out because of this. Verizon is connected, yet when I click "Download" it just brings up the "Set up Moneydace+ box." I am paying for your product yet it does not deliver.

  1. 1 Posted by dtd on 02 Sep, 2023 09:25 PM

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    If it brings up the Set up Moneydance+ box, you probably need to set up the Verizon Visa again. I have seen that happen (i.e. losing the setup criteria) a couple of times, though it seems rare.

  2. 2 Posted by timothy_curtiss on 08 Sep, 2023 01:40 PM

    timothy_curtiss's Avatar

    Did that and it still doesn't work. Now, when I try to download it just brings up the Moneydance+ screen again, showing Verizon happily linked. Pathetic! Also pathetic is the fact that no Moneydance support person has responded to this message.

  3. Support Staff 3 Posted by Maddy on 13 Sep, 2023 12:58 PM

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    Hi Timothy,

    This issue is specific to your accounts settings.

    As we've previously advised, unfortunately if you do not wish to enroll in paperless account statements, Plaid may not be able to get your transaction history.
    Enabling this future from your bank's website should resolve the issue, at once.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 13 Sep, 2023 01:18 PM.

  5. timothy_curtiss re-opened this discussion on 15 Sep, 2023 04:08 PM

  6. 4 Posted by timothy_curtiss on 15 Sep, 2023 04:08 PM

    timothy_curtiss's Avatar

    OK, so to make me understand, Verizon Visa is FORCING me to enroll in paperless statements in order to download my transactions?

  7. 5 Posted by timothy_curtiss on 15 Sep, 2023 06:32 PM

    timothy_curtiss's Avatar

    Well, I don't like it but it worked. Verizon imported a transaction after I selected paperless statements.

  8. 6 Posted by dtd on 15 Sep, 2023 07:50 PM

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    Different banks are doing a lot of crazy things to make their clients jump through hoops to get their own data, when it should be the other way around, of course.

    I don't like what Schwab, USAA, and Chase have done to me, but I don't have much of a choice in those situations either.

    It's not good, and complaining to them has no effect.

    In your case, Verizon Visa is handled by Synchrony Bank - who yes - appears to force you to move to paperless statements to get your download data. Dang!

  9. Support Staff 7 Posted by Maddy on 18 Sep, 2023 10:01 AM

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    Thank you for reporting back, Timothy!

    We are pleased to hear switching to paperless statements seem to have helped and you are now able to download your data via Moneydance +.

    I'd close this discussion for now, but please don't hesitate to get back in touch, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  10. Maddy closed this discussion on 18 Sep, 2023 10:01 AM.

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