BP Credit Card

hollidayjr's Avatar

hollidayjr

20 Oct, 2023 07:38 PM

Does anyone have the BP card working with Plaid?? Since the bank changed from Synchrony to FNBO I am unable to make it work. It doesn't appear that Plaid has updated the web address. Anyone?? Thanks.

Does anyone know how to get Plaid to fix this??

  1. Support Staff 1 Posted by Maddy on 25 Oct, 2023 10:25 AM

    Maddy's Avatar

    Hi,
    We are sorry to hear about the problem you have encountered.

    In their latest update Plaid Support stated:

    Since the initial submission of this ticket, the integration for First National Bank of Omaha has been significantly updated which should have addressed your initial issue. Please kindly request the user try and link their account once more. If they are still facing issues, please provide us the latest request_id or link_session_id. We'd be more than happy to investigate further from there


    If the problem persists, after re-creating the connection as indicated in this article

    Please send us a copy of your Moneydance error logs. The logs should include information on what might be causing the issue.

    They are saved on your computer as an errlog.txt file. You need to navigate to:Local Disk(C:)>Users>Your Name>.moneydance>errlog.txt

    Finally you can copy the full content into your next reply here

    I've set this thread to 'Private' for the purpose.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by hollidayjr on 25 Oct, 2023 02:07 PM

    hollidayjr's Avatar

    That is the problem-I can not create the connection to the FNBO bank. When BP credit card is selected in the financial institution window, it still shows synchronybank.com as the financial web address underneath. That is not the correct bank address, which is https://www.card.fnbo.com, so when I try to log on it fails. This is a different logon with different login credentials from the regular FNBO bank login, which works fine with Plaid.
    Thanks for your help with this.

  3. Support Staff 3 Posted by Maddy on 25 Oct, 2023 04:28 PM

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    I’m sorry to keep you waiting, but I’d like to run your query past Plaid support who may be able to provide further information.

    We will keep you updated on this thread.

    Thank you for your patience while Plaid support is looking into this issue for you.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by hollidayjr on 10 Nov, 2023 02:35 PM

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    Maybe I just don't understand the situation, but other aggregators like Empower/Personal Capital are able to access transactions from FNBO and others while Plaid cannot. Plaid appears to have multiple problems with multiple institutions, and they are very slow or unable/unwilling to fix them. For example, see my post (https://infinitekind.tenderapp.com/discussions/online-banking/19910-md-with-bp-credit-card) that was two years ago. I just cannot believe that this cannot be fixed. Two years is too long for this to go on. Maybe we need a better way? Thanks.

  5. Support Staff 5 Posted by Maddy on 10 Nov, 2023 03:22 PM

    Maddy's Avatar

    Hi Maddy,

    According to Plaid support, BPme Rewards Visa has recently changed online banking providers, so they'll need to make an adjustment to their existing integration in order to support their new website provider. Sadly this is the reason you are unable to access your BPme Rewards Visa account through the First National Bank of Omaha integration.

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by hollidayjr on 10 Nov, 2023 03:42 PM

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    I will make one final comment about Plaid, and don't take this personally, but the financial institution changed a while ago. Please reread my previous posts. Plaid is misleading you- this is not a recent change. FNBO is still the bank that services the BP card and has been for a while-over a year. Empower(Personal Capital) is able to aggregate the transactions as of yesterday. Moneydance needs a better partner to do business with. Thanks.

  7. 7 Posted by hollidayjr on 20 Nov, 2023 03:49 PM

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    "According to Plaid support, BPme Rewards Visa has recently changed online banking providers, so they'll need to make an adjustment to their existing integration in order to support their new website provider."

    So, I guess Plaid is unwilling to update a simple thing like a web address to make this integration work. This should be unacceptable in today's environment.

  8. 8 Posted by hollidayjr on 08 Dec, 2023 08:22 PM

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    Still no answer or update from Plaid??

  9. 9 Posted by cdr on 11 Dec, 2023 08:52 PM

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    Same issue here. FNBO is the only online Bank/CC that does not work.
    Would be nice if Plaid fixed this.

  10. Support Staff 10 Posted by Maddy on 12 Dec, 2023 10:09 AM

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    We are really sorry for the inconvenience!
    I've re-escalated this case to Plaid support. Please stay reassured that we will provide an update as soon as they will respond.

    --
    Maddy, Infinite Kind Support

  11. 11 Posted by hollidayjr on 11 Jan, 2024 06:34 PM

    hollidayjr's Avatar

    It's been a month and Plaid still has not fixed the BP logon. I noticed that the URL for the site has been updated to use the correct address, but it still will not authenticate and log on to the site, at least not for me. It works fine in my two other programs that update fine but they don't use Plaid. Thanks.

  12. 12 Posted by cdr on 11 Jan, 2024 06:54 PM

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    I also tried to logon, still not working for me.

  13. Support Staff 13 Posted by Maddy on 12 Jan, 2024 08:49 AM

    Maddy's Avatar

    Sorry to hear that the issues linking to First National Bank of Omaha persist. It seems that they are returning an INTERNAL_SERVER_ERROR at the moment.
    So, we have created a new ticket and escalated the case to Plaid support for further investigation.

    We will post an update on this thread as soon as they'll respond.

    --
    Maddy, Infinite Kind Support

  14. 14 Posted by hollidayjr on 12 Feb, 2024 02:09 PM

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    Well, it's been another month and Plaid still has not addressed this issue. This has been the way for over 2 years. That is why I say that Plaid is unable/unwilling to address this issue. Thank you Maddy for trying.

  15. 15 Posted by cdr on 12 Feb, 2024 04:36 PM

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    Looks like IK not trying hard enough.

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