Direct connect

skramaekers's Avatar

skramaekers

20 Jan, 2024 04:52 PM

My bank supports direct connect but it is not listed when I go to set it up in Moneydance. My bank is First National Bank of Omaha. How can set up direct connect?

  1. 1 Posted by sth on 20 Jan, 2024 07:26 PM

    sth's Avatar

    Since your bank is not listed on https://infinitekind.com/fi, unless IK sets up the parameters for that bank, you will have to do it yourself using the advanced OFX setup. This means finding the OFX institution name and ID for a start.

    If one goes to the OFX directory https://www.ofxhome.com/index.php/home/directory one does not find the First National Bank of Omaha. Thus I would question if your bank does support direct connect.

    This is an unfortunate situation where the consumers (you and I) are caught between financial institutions. Your bank has no incentive to go to the effort to provide information unless there is a company like Intuit, that wants to make money off of your information. This is where Plaid comes in (ie Moneydance+) which tries to securely connect your Personal Finance Manager to a financial institution. However the banks want to earn money off providing that data and keep blocking them. Thus you can see that MoneyDance+ through Plaid is having trouble connecting to the First National Bank of Omaha.

    Only you have leverage with the bank as a customer. Ask them to facilitate access to your data or find another bank. I have no compunction on switching financial institutions that do not meet my needs.
    (NOT IK Support)

  2. Support Staff 2 Posted by Maddy on 23 Jan, 2024 01:13 PM

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    Firstly, please accept my sincere apologies for the delay in responding to your query.

    Unfortunately, First National Bank of Omaha no longer support Direct Connect and we've removed their listing from Moneydance.

    It looks as though First National Bank of Omaha still support Web Connect and Express Web Connect.

    Moneydance only supports automatic downloads using Direct Connect and Moneydance +.

    Without Direct Connect, and Moneydance + you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.


    Side note: The connection with First National Bank of Omaha via Moneydance + is currently returning an INTERNAL_SERVER_ERROR and we've escalated the case to Plaid support who are looking into this issue. Unfortunately it's a general issue affecting all users now. Hopefully Plaid will be able to fix the problem in a timely manner.
    Finally, please stay reassured that we will post any updates on this thread.

    Thank you for your patience and sorry for the inconvenience.

    --
    Maddy, Infinite Kind Support

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