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Useless communications error message

• Edit

wa1oui

25 Jan, 2024 03:46 PM

I've been getting a online communications error lately, but since the error message doesn't mention who it's communicating with I can't solve it... How about changing this in a future release to give that vital piece of information.

I'm running MD 2023.3 on macOS 13.3

• Comm_Error.png 56.6 KB

1. Support Staff 1 Posted by Maddy on 26 Jan, 2024 12:34 PM

   

   Hi,
   We are sorry to hear about the problem you have encountered.

   Generally the zero error appears when the connection is not happening. The first steps is to navigate to Online->Set Up Moneydance +->Accounts and check which account isn't connected or assigned properly as shown here.

   You should navigate to the bank's website to check that your accounts are individually enabled for third party access and they do not require a on-time authorization password for instance.

   Finally, if you have a firewall, VPN, antivirus software or any other software that might be blocking Moneydance's access to the internet, you could try disabling it and see if you're able to connect then.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by wa1oui on 26 Jan, 2024 04:41 PM

   

   Maddy,

   Thanks for your reply, but my point was not how to solve it, rather that the error message should list the account in question to save the user from having to figure it out manually…

   David

   On Jan 26, 2024, at 7:34 AM, Maddy <[email blocked]> wrote:

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3. Support Staff 3 Posted by Maddy on 26 Jan, 2024 06:12 PM

   

   It makes perfect sense David and I will definitely report it to the development team.

   Please don't hesitate to get back in touch, if you need further assistance.

   --
   Maddy, Infinite Kind Support

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4. System closed this discussion on 26 Apr, 2024 06:20 PM.