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Error Message 0 after activating two-step authentication

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Louise

01 Apr, 2024 04:33 PM

After activating two-step authentication in my credit union accounts, I cannot download transactions. I get this message: There was an error communicating with your financial institution. The details of this error are below.

The error code reported by the server was: 0

1. 1 Posted by dtd on 02 Apr, 2024 12:10 AM

   

   error 0 means you are no longer connecting to your bank.

   Are you using OFX direct connect or MD+ ? Also, what version of MD are you using and on what platform?

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2. Support Staff 2 Posted by Maddy on 02 Apr, 2024 10:22 AM

   

   Hi Louise,
   Thank you for contacting Moneydance support.

   America First Credit Union require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

   Calling up your bank and stating precisely the following should get you started:

   "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

   Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

   Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

   --
   Maddy, Infinite Kind Support

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3. System closed this discussion on 02 Jul, 2024 10:30 AM.