Deactivate Moneydance+ To Change Email
The email address associated with my Moneydance+ subscription is one I no longer use. I wanted to resubscribe with an active email.
I unlinked all my bank accounts under Online>Set Up Moneydance+>Accounts, then refreshed.
Once the page was clear of accounts, I clicked on Manage Account, and followed the prompt to cancel my subscription. I received an email confirming the cancellation, and then proceeded to close/reopen/upgrade Moneydance.
I had to pay for the 2024 version like many users are finding out recently, which is fine. I'm also not opposed to the new fees Moneydance+ is requiring. The problem is I can't unlink my current file from that old email address!
When I go to Online>Set Up Moneydance+>Setup, it still has that old account and says "You're fully connected!"
I can't remove the Moneydance+ license using the Toolbox because it won't allow me to do so if the license is still showing as "activated".
I tried to uninstall and reinstall the program and restore from a backup, but apparently the license is linked to the backup folder as well.
How do I disconnect this old Moneydance+ license? At what point will it allow me to sign up again for the service with my active email? Surely there's a way to do this?
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1 Posted by stickneyja on 25 May, 2024 05:52 PM
Future me here to report that I ended up just cancelling the subscription and waiting until the license was deactivated. Then I used the Toolbox to "zap" away the Moneydance+ information and started over by signing up with a good email.
I hope at some point that process can be made smoother and easier, but for now that's how I "resolved" it.
2 Posted by jehrler on 27 Jun, 2024 12:29 PM
Can I ask future you what "Toolbox" did you use to zap away the MD+ info?
3 Posted by Stuart Beesley ... on 27 Jun, 2024 12:33 PM
The toolbox extension.
Toolbox 🧰 +1 😃
Support Staff 4 Posted by Maddy on 27 Jun, 2024 12:42 PM
Generally, if it is a matter of replacing the email associated to a subscription and the subscription isn't cancelled, (without having to subscribe again) you can contact support directly and we should be able to replace the old email address with a new one at our end.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
System closed this discussion on 26 Sep, 2024 12:50 PM.