Deactivate Moneydance+ To Change Email

stickneyja's Avatar

stickneyja

20 Apr, 2024 03:03 PM

The email address associated with my Moneydance+ subscription is one I no longer use. I wanted to resubscribe with an active email.

I unlinked all my bank accounts under Online>Set Up Moneydance+>Accounts, then refreshed.

Once the page was clear of accounts, I clicked on Manage Account, and followed the prompt to cancel my subscription. I received an email confirming the cancellation, and then proceeded to close/reopen/upgrade Moneydance.

I had to pay for the 2024 version like many users are finding out recently, which is fine. I'm also not opposed to the new fees Moneydance+ is requiring. The problem is I can't unlink my current file from that old email address!

When I go to Online>Set Up Moneydance+>Setup, it still has that old account and says "You're fully connected!"

I can't remove the Moneydance+ license using the Toolbox because it won't allow me to do so if the license is still showing as "activated".

I tried to uninstall and reinstall the program and restore from a backup, but apparently the license is linked to the backup folder as well.

How do I disconnect this old Moneydance+ license? At what point will it allow me to sign up again for the service with my active email? Surely there's a way to do this?

  1. 1 Posted by stickneyja on 25 May, 2024 05:52 PM

    stickneyja's Avatar

    Future me here to report that I ended up just cancelling the subscription and waiting until the license was deactivated. Then I used the Toolbox to "zap" away the Moneydance+ information and started over by signing up with a good email.

    I hope at some point that process can be made smoother and easier, but for now that's how I "resolved" it.

  2. 2 Posted by jehrler on 27 Jun, 2024 12:29 PM

    jehrler's Avatar

    Can I ask future you what "Toolbox" did you use to zap away the MD+ info?

  3. 3 Posted by Stuart Beesley ... on 27 Jun, 2024 12:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    The toolbox extension.

    Toolbox 🧰 +1 😃

  4. Support Staff 4 Posted by Maddy on 27 Jun, 2024 12:42 PM

    Maddy's Avatar

    Generally, if it is a matter of replacing the email associated to a subscription and the subscription isn't cancelled, (without having to subscribe again) you can contact support directly and we should be able to replace the old email address with a new one at our end.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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