PNC Bank Credit Card direct connect not working

ppinocci's Avatar

ppinocci

01 May, 2024 11:10 PM

I got a PNC Bank checking account a few months ago and signed up for direct connect, and after receiving my PIN in the mail, was able to configure online banking in Moneydance just fine and have been doing direct connect downloads ever since. But I just got a PNC credit card included in my account and when I try to configure it for direct connect, using the same procedure as I did for the checking account, it doesn't work. After configuring the online banking for the PNC credit card, Moneydance says it has all the information it needs, but then when I click the Download Transactions options from the Online menu, nothing happens at all. If I select the Setup Online Banking option again, it takes me through the same process as if I never configured it in the first place. Has anyone gone through this process of adding a PNC credit card to their account after having been downloading from their PNC checking account? I figured I'd try asking other Moneydance user first, before calling PNC Support. Thanks.

  1. 1 Posted by dtd on 01 May, 2024 11:32 PM

    dtd's Avatar

    You may need to authorize 3rd party access for your credit card account.

    There are other things, but this is often the issue for credit cards.

  2. 2 Posted by ppinocci on 02 May, 2024 02:06 PM

    ppinocci's Avatar

    I just got off the phone with PNC online support. They informed me that direct connect is not available with their credit card accounts. Thanks.

  3. System closed this discussion on 01 Aug, 2024 02:10 PM.

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