Moneydance+/Plaid not allowing me to add any account.
Because of the Target Red Card problem I occasionally delete my connection and reconnect to get the latest transactions.
Today when I tried to reconnect ANY account, Target Red Card, Amex, Chase, etc. I get an "internal error" that sometimes occurrs before I can even enter my login info. Other times I can enter the login info but then it immediately gives me the internal error dialog.
Any ideas? Seems like the MD connection to Plaid is not working. I can go to the my.plaid.com site and add accounts but then they don't link up to MD.
Screenshot_2024-06-26_at_07.54.23.png
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1 Posted by erinPDX85 on 26 Jun, 2024 08:29 PM
I am having this same problem. MD has been a mess for months now - I shouldn't have to constantly disconnect/reconnect accounts in order to download transactions.
2 Posted by jehrler on 26 Jun, 2024 09:08 PM
Just to be clear, are you having the same issue with the Target Red Card (a known issue between Plaid and Target) or are you getting this internal error when trying to add any account to Plaid?
3 Posted by erinPDX85 on 26 Jun, 2024 09:09 PM
With any account I try to add.
On Wed, Jun 26, 2024 at 2:08 PM jehrler <[email blocked]>
wrote:
4 Posted by jehrler on 26 Jun, 2024 09:12 PM
Has InfiniteKind helped at all?
5 Posted by erinPDX85 on 26 Jun, 2024 09:14 PM
Nope. I have a message under the problems forum. Im hoping this’ll get
resolved soon. I switched from quicken cuz of their problems and now
having the same ones here.
On Wed, Jun 26, 2024 at 2:12 PM jehrler <[email blocked]>
wrote:
6 Posted by jehrler on 26 Jun, 2024 09:15 PM
You know it used to be when I tried to connect an account and was sent to the Plaid site in Safari, it would send a confirmation text. That is no longer happening. I wonder if that could be the issue? No idea how to fix as I've deleted cookies for infinite kind and plaid.
7 Posted by erinPDX85 on 26 Jun, 2024 09:16 PM
This comment was split into a new discussion: Moneydance+/Plaid not allowing me to add any account.
I’m having that too! No more verification texts at all. That cookie idea
was really good, ugh.
On Wed, Jun 26, 2024 at 2:15 PM jehrler <[email blocked]>
wrote:
8 Posted by jehrler on 26 Jun, 2024 09:17 PM
I even tried changing the default browser from Safari to Firefox hoping that might trigger the confirmation text. But, alas, no luck.
9 Posted by Clint on 27 Jun, 2024 05:08 PM
I'm trying to sign up for Moneydance+ for the first time, and also encountering this problem above.
MD 2024.1 on Windows
Online > Set up Moneydance+ > [Setup] > It says "Your fully connected}
I click [Connect Accounts] and Google Chrome opens the "Moneydance uses Plaid" page. I click [Continue] and Plaid says "Select your Institution"
Any Bank that I click, it shows the "Internal Error Occurred" message.
When I was registering, I didn't complete a yearly registration, but started over with a monthly registration. After I successfully registered monthly, I encountered the problem. Later I got an email that I had not completed registration (I presume for the yearly payment).
I have to wonder if my bank connection request is associated with the incomplete (yearly) registration, instead of the successful (monthy) registration??
Thinking I should start over, I canceled my Moneydance+ Plaid registration, but Moneydance says I'm still "Fully Connected" and I don't know how to start over, maybe with a different email address??
10 Posted by jehrler on 27 Jun, 2024 05:10 PM
Sorry you have joined our little crowd here. No answers or workarounds yet.
11 Posted by jehrler on 27 Jun, 2024 05:11 PM
One question Clint, do you get a text to confirm you have requested to connect an account with Plaid/MD+
12 Posted by Clint on 27 Jun, 2024 08:17 PM
In Email, from [email blocked],
I received a Moneydance+ confirmation link and code. e.g.
Your email address ([email blocked]) was given when attempting to sign up for the Moneydance+ service. If you are attempting to sign up for Moneydance+, then please click the confirmation link below.
File: xxxxx (user@computername)
Confirmation link: {link path}
When prompted, please enter the following code: {8 character code}
- - - -
I entered the code at the linked page and the registration was successful. However, when I tried to connect a bank to an account, I got the "Internal error" message above.
I have to wonder about the long file name. I've seen long names cause issues in unrelated software. Just a thought.
13 Posted by cbrackbill on 27 Jun, 2024 10:08 PM
You can add me to the list. I had previously linked my accounts in a MD file. Because I wasn't satisfied with how I'd reconciled transactions, and didn't see a way to clear an account and start over, I started a new file from scratch. But Plaid has not allowed me to connect with any of my accounts. Same message as everyone else has received.
Should I have uninstalled from the original file and then tried to reconnect from the new file? It sounds like someone already tried this and it didn't work.
This isn't a killer for me as I don't use MD to make any transactions, just overall tracking. But I don't want to pay for a Plaid subscription if it's not working.
14 Posted by jehrler on 28 Jun, 2024 02:39 PM
It sure would be nice if InfiniteKind would comment on this issue and whether they have seen it, want logs, etc. or where they are.
15 Posted by erinPDX85 on 28 Jun, 2024 02:50 PM
I’m in another thread with them and pointed out that more people are
experiencing this issue so HOPEFULLY they’ll see it’s not a one-off.
On Fri, Jun 28, 2024 at 7:39 AM jehrler <[email blocked]>
wrote:
16 Posted by jehrler on 28 Jun, 2024 02:51 PM
Is that your prior thread that went private? If not, can you give a link. Thanks.
Wondered if they had said anything to you. Thanks for replying here!
17 Posted by erinPDX85 on 28 Jun, 2024 02:53 PM
Oh I didn’t realize they made it private - I will fix it
On Fri, Jun 28, 2024 at 7:51 AM jehrler <[email blocked]>
wrote:
18 Posted by sth on 29 Jun, 2024 01:58 AM
One thing to try, when it gets messed up with this is install the Toolbox extension. Try some of the online banking tools to remove various banking information thoroughly. Sometimes it doesn't get completely deleted when you remove a service.
EXPORT a BACKUP of your file before doing anything!
(NOT IK Support) Remember to backup!
19 Posted by erinPDX85 on 29 Jun, 2024 02:05 AM
I tried every option in the online part of the toolbox and nothing fixed it
:disappointed:
On Fri, Jun 28, 2024 at 6:58 PM sth <[email blocked]> wrote:
20 Posted by cbrackbill on 29 Jun, 2024 03:19 AM
In my case, I was starting a new file. Same error message as the others had.
21 Posted by jehrler on 29 Jun, 2024 02:33 PM
This is interesting info and suggests that there is a possible server error with MD and plaid (as seems likely).
https://infinitekind.tenderapp.com/discussions/online-banking/1249121-cannot-connect-to-banks-due-to-plaids-addition_limit-error
22 Posted by cbrackbill on 29 Jun, 2024 05:11 PM
FYI I had the error even when trying to add a new institution that wasn’t in my previous file.
23 Posted by jehrler on 29 Jun, 2024 05:13 PM
Understand. But if there is an error between MD+ and Plaid that could come into play as soon as you try to authenticate to Plaid, before adding any Bank info.
Just a guess.
24 Posted by dtd on 29 Jun, 2024 07:32 PM
I've reported the existence of these threads (cannot add new account) along with the link jehrler posted directly to MD/IK... we'll see what happens.
25 Posted by Clint on 16 Jul, 2024 06:56 AM
I was checking for updates on this issue and found other posts stating it was resolved.
https://infinitekind.tenderapp.com/discussions/online-banking/1249142-plaid-internal-error-occurred
I just tried, and indeed it is now working for me.
Support Staff 26 Posted by Maddy on 16 Jul, 2024 07:56 AM
@ All
We are very pleased to confirm that Plaid support confirmed that the issue has now been fixed and you should be able to link new accounts again.
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.
--
Maddy, Infinite Kind Support
Maddy closed this discussion on 16 Jul, 2024 07:56 AM.