Moneydance+ can't seem to connect to either of my banks
I get to:Let's get your Moneydance file KarpBusiness 2-20211107-1016 ([email blocked]) connected!
The Plaid Link interface should appear momentarily, or you can click here to re-launch it to connect more accounts.
But upon selecting USAA I immediately get a "something went wrong" message.
When I try to connect to Berkshire Bank, I get the same message after I submit my login and password to the Berkshire site.
Please help me troubleshoot. I'm an old Moneydance customer, but just today customer for Moneydance+
Thanks,
--RK
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Support Staff 1 Posted by Maddy on 02 Jul, 2024 04:07 PM
Hi Richard,
We are sorry to hear about the problem you have encountered.
Unfortunately this is a known issue but please stay reassured that we have escalated the case to Plaid support who are currently looking into it and hopefully will be able to provide a solution shortly.
We will keep you updated on this thread.
Thank you for your patience and sorry for any inconvenience this might be causing.
--
Maddy, Infinite Kind Support
Support Staff 2 Posted by Maddy on 17 Jul, 2024 06:03 AM
This is to confirm that linking new accounts via Moneydance + should work as expected now. So, you can proceed to connecting and assigning your accounts as outlined here.
Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support