cant connect my bank account
Does Moneydance support Bank of America? I live in California
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1 Posted by mdshubat on 04 Aug, 2024 11:06 PM
Cancel my subscription. I just found out you don't support my bank.
From: Infinite Kind <[email blocked]>
Sent: Sunday, August 4, 2024 3:50 PM
To: [email blocked]
Subject: Your support request has been received by The Infinite Kind
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email: <mailto:[email blocked]> [email blocked]
Hello Melodie Shubat!
This is an automated response to let you know that we've received your
request:
cant connect my bank account
and will respond as quickly as possible. Answers to many common questions
can be found in our knowledge base <https://infinitekind.tenderapp.com/kb>
and user guide
<https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guid
e> .
Based on your support request, we think you may find the following articles
from our FAQ helpful:
* Downloads Methods
<https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/downloads
-methods>
* Recreate Connection
<https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-
connection>
* Connecting to TD Bank
<https://infinitekind.tenderapp.com/kb/popular-banks/connecting-to-td-bank>
We'll send an email to you (at [email blocked]
<mailto:[email blocked]> ) when we update your support request.
Alternatively, you can keep track of this conversation online
<https://infinitekind.tenderapp.com/discussions/online-banking/1249341-cant-
connect-my-bank-account> .
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2 Posted by mdshubat on 05 Aug, 2024 12:19 AM
Cancel subscription
From: Infinite Kind <[email blocked]>
Sent: Sunday, August 4, 2024 3:50 PM
To: [email blocked]
Subject: Your support request has been received by The Infinite Kind
<https://infinitekind.com/>
The Infinite Kind technical support: infinitekind.com/help
<https://infinitekind.com/help>
email: <mailto:[email blocked]> [email blocked]
Hello Melodie Shubat!
This is an automated response to let you know that we've received your
request:
cant connect my bank account
and will respond as quickly as possible. Answers to many common questions
can be found in our knowledge base <https://infinitekind.tenderapp.com/kb>
and user guide
<https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guid
e> .
Based on your support request, we think you may find the following articles
from our FAQ helpful:
* Downloads Methods
<https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/downloads
-methods>
* Recreate Connection
<https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-
connection>
* Connecting to TD Bank
<https://infinitekind.tenderapp.com/kb/popular-banks/connecting-to-td-bank>
We'll send an email to you (at [email blocked]
<mailto:[email blocked]> ) when we update your support request.
Alternatively, you can keep track of this conversation online
<https://infinitekind.tenderapp.com/discussions/online-banking/1249341-cant-
connect-my-bank-account> .
Thanks again!
Sincerely,
The Infinite Kind
Be a part of the Community: Blog <https://infinitekind.com/blog> |
<https://twitter.com/theinfinitekind> |
<https://facebook.com/MoneydanceApp>
You have been sent this message because you recently opened a help request
with The Infinite Kind.
Support Staff 3 Posted by Maddy on 05 Aug, 2024 03:53 PM
Hi Melodie,
Thank you for contacting Moneydance support.
Unfortunately, Bank of America have discontinued their use of the Direct Connect, which is required to download your transactions automatically into Moneydance for free. They've also stopped supporting 3rd-party bill pay.
Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the OFX, QFX or QIF file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.
Alternatively, if you're using Moneydance 2024, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 30-day free trial so you can fully test downloading from Bank of America before you're charged. If you have a Moneydance 2024 license key, the cost to use Moneydance+ is then $4/monthly or $40yearly. The steps for setting up this service are outlined here.
Unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined here.
That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.
We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on this thread as soon as there are further developments on this topic.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
4 Posted by mdshubat on 06 Aug, 2024 05:34 AM
Please, just refund my money. If not, will be forced to stop payment.
Maddy closed this discussion on 06 Aug, 2024 08:21 AM.