can't connect with American Express
Wondering if others are having trouble connecting with AMEX to download transactions? Started a couple days ago and hasn't resolved. Message on screen:
"There was an error communicating with your financial institution. The details of this error are below.
The error code reported by the server was: 0"
Is anyone else experiencing this? Thanks
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by dwg on 09 Aug, 2024 10:03 PM
One of the main threads on the issue is at:
https://infinitekind.tenderapp.com/discussions/online-banking/1249344-american-express-error-code
Always worth browsing the forums for an issue before posting.
2 Posted by dtd on 09 Aug, 2024 10:39 PM
MG - as dwg said, move to the other thread. I do have one question, given error 0 (versus 503 which ofx users are getting) are you trying to download with MD+ or OFX?
Please answer in the other link to minimize thread bloat. Thanks.
3 Posted by Stuart Beesley ... on 15 Aug, 2024 05:28 AM
This is now fixed
Support Staff 4 Posted by Maddy on 15 Aug, 2024 09:09 AM
Hi,
Thank you for contacting Moneydance support.
I believe you might be connecting via Moneydance +.
If so, you should navigate to the bank's website to check that your accounts are individually enabled for third party access and they do not require a one-time authorization password, for instance.
You should also ensure that your accounts are assigned as described in this article.
Finally, if you have a firewall, VPN, antivirus software or any other software that might be blocking Moneydance's access to the internet, you could try disabling it and see if you're able to connect then.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
5 Posted by MGG on 28 Aug, 2024 02:19 PM
This comment was split into a new private discussion: Removed from public thread
Hi Maddy,
I’ve connected to the American Express thread and have opted to use MD+. It’s been ok. But can you please help me get off the thread. I’ve tried to find the answer of how to do that but can’t. Brian S on the thread posted a link and said browse here and unsubscribe but the link (MG -browse here and click Unsubscribe.
https://infinitekind.tenderapp.com/discussions/online-banking/1249344-american-express-error-code) took me back to the thread. Any help is appreciated. Thanks.
MG
- M.
Maddy closed this discussion on 28 Aug, 2024 03:16 PM.