AMEX credit card can't connect
I am currently unable to connect and download my transactions to my AMEX Delta credit cards (my wife's and mine). They have worked for years until a couple of months ago. I have reset and disabled both accounts multiple times. I have run the python script "remove_one_service" I was sent years ago but it still never allows me to select on-line banking (or anything else).
Now when I do "online account setup" I select the bank (AMEX), it asks for User-ID and password info. I enter it and it comes to a screen asking if I want to select "online banking" or "bill payment". I CANNOT select online banking (or the subsequent account name). I also cannot select "bill payment". I have tried this multiple times. Any thoughts?
I assume AMEX still supports downloading transactions to quicken and "AMERICAN EXPRESS" still shows up in your list of OFX providers. Thanks -- Rob Harris {running version 2022.6 (4097)}
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1 Posted by dtd on 23 Sep, 2024 06:10 PM
Check out:
https://infinitekind.tenderapp.com/discussions/online-banking/1249344-american-express-error-code
Bottom line - Amex has discontinued OFX connections, which would include bill payment. You cannot reconnect after disconnecting because OFX/bill payment is "no longer there".
American Express still shows up, because MD and some experienced users were able to restore connections in mid August, but since then Amex has turned it totally off. So it's left "for now" but will probably be removed at some point.
Amex still supports quicken in that Quicken is an aggregator and gathers the info as an aggregator (no longer as OFX). Similarly MD can access Amex via MD+, though that has proven to often have delays.
The only real "good news" is that they haven't discontinued manual QFX (quicken) downloads from their website, as Schwab and USAA have, so you do have two methods to download the data. Of course that "good news" means "so far".
2 Posted by Rob on 23 Sep, 2024 06:46 PM
Alright, thanks for the information. It is frustrating in that American Express responds, offers the choice of selecting between "on line banking" and "bill payment" but won't accept either input. Oh well, just another company FUKKing us over.
We could have one-click account updates in MD (like it was before), now it is MUCH MORE time consuming than when I first purchased Quicken then Money, then Moneydance. The big banks don't want us to monitor our accounts, just send them more money. Guess that will slow down your software updates since you can no longer provide the same basic services we desired when we first purchased MD (and quicken and Microsoft money) for that very reason. I am questioning the need or usefulness of MD or any other financial software (going forward) when we can't even get our transactions.
3 Posted by dtd on 23 Sep, 2024 10:37 PM
That is why MD+ was created using Plaid (an aggregator) to continue automatic downloads. It is a paid service, I think $40 / year, but that charge is really from Plaid, though MD collects it and then pays Plaid for the service.
It is definitely not as good as OFX, and there are delays (since now there is a middleman), but as an example, I "capitulated" (I don't like aggregators) because I had NO alternatives (i.e. manual downloads) for Schwab and USAA.
4 Posted by Rob on 25 Sep, 2024 09:27 PM
Thanks for the info. I am getting old. All I hear is "you can have the great experience with your MD financial software as long as you PAY to download (verify) your OWN DAMN TRANSACTIONS".
It is just like paper statements. I REFUSE to pay for a financial services company to tell me how much money of MINE they are holding (using it to get rich). So far I have been able back EVERY DAMN ONE OF THEM DOWN and force them to send me statements (on paper) for free.
By "going along" with "Plaid", Infinite Kind is helping to set up the situation where we have to pay for our own transaction confirmations instead of having a class action suit against the banks(financial companies) forcing them to either SEND US STATEMENTS, and/or provide us electronic transaction support, OR BOTH.
Why do so many people just go "meh" and let our rights be taken away?
I can guess which political party someone is leaning towards based upon their willingness to "stick their head in the sand" and let these companies FuKK us. Wake up people. Complain. Demand transaction support FOR FREE!
Otherwise, I have spent the LAST dollar on MD, quicken, money, etc. It is no longer worth my efforts to track my finances.
5 Posted by dwg on 25 Sep, 2024 10:19 PM
These are actions Financial Institutions have taken, it is no use blaming software like Moneydance and the companies behind them for something they have no control over or influence on as you seem to be doing, they cannot change anything.
In the rest of the world we have never had automated downloads like Direct Connect so it was always manual download and import or manual entry, depending on what was available.
It is changing a little with Open Banking but you then still have to use an aggregator since no small company or individual can meet the requirements.
6 Posted by dtd on 25 Sep, 2024 10:29 PM
Why don't you, instead of ranting at the financial software that is doing the best that they can to provide you with the information that you so desire (and yes, charging because that's the only way they can get it for you) - instead rant at the banks causing this. So, yes, a class action suit against the banks sounds good to me, but the companies providing the information can't do this - these companies are NOT clients of the banks that are doing this. The USERS are the clients.
You're blaming and threatening the wrong entities.
7 Posted by dtd on 25 Sep, 2024 10:34 PM
Also, IK/MD is based in the UK, not the US, so I'd bet you have the party you think they support as incorrect.
8 Posted by Rob on 26 Sep, 2024 04:21 PM
1. I threaten no one, only that I might no longer be a customer for MD/quicken/money/etc. since I can't get my transactions automatically anymore as a service provided by those that HOLD MY money. It is an important difference (to me).
2. I am speaking to YOU USERS that do nothing against the banks but accept their abuse. Pay them, I will not.
3. I know IK/MD did not create this problem, but they and intuit "allowed" the banks to force this change, instead of whipping up popular support to fight it before it changed.
4. You all got your input, and I said what I feel as I meant to say it.. If you all want to "talk amongst yourselves", have fun.
9 Posted by dtd on 26 Sep, 2024 09:30 PM
You'd be surprised how much IK/MD fought this a couple years back, even joined the FDX confederation to try to influence it, even offered to become an aggregator who wouldn't try to make a profit on what had changed. They were denied being an aggregator because "they didn't have a U.S. presence".
10 Posted by dwg on 26 Sep, 2024 10:10 PM
While Intuit used to have some sway over the institutions, they were more likely to encourage Quicken Web Connect as it locked out other vendors.
But Intuit sold Quicken in 2016, so they no longer really care. They could still make some money out of being an aggregator themselves. Of course some financial institutions are taking ownership positions in or coming to arrangements with aggregators so they can have a vested interest in pushing the aggregator approach.
The software houses do not have the leverage to force/encourage/persuade the Financial institutions to do anything. Mass customer action might, although the institutions could just decide stuff you we will do what we want if we lose some customers, so what, we will just put it down to churn, we will just pick up dissatisfied customers from other institutions.