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error in moneydance+ sync, but for which account?

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ethan.d.jackson

30 Sep, 2024 01:28 AM

Hello.

I'm getting this error every time I start Moneydance. If I leave it running, I get this error repeatedly. It does not appear to show me which of my many accounts is the problem. How do I find out? How do I fix it?

Thanks

Error text:

"There was an error communicating with your financial institution. The details of this error are below.

Bank Name:Moneydance+

The error code reported by the server was: 0

Error type: ITEM_ERROR
Error code: NO_ACCOUNTS
Item ID: 96eoq94ovqfOEEY0g3r6HMDDLpRn8oId93yez
Request ID: kDhMxtRNX8DUlZN
Message: No valid accounts were found at the financial institution. Please visit your financial institution's website to confirm accounts are available."

1. 1 Posted by dtd on 30 Sep, 2024 03:32 AM

   

   Look at the bottom, where items are noted, and see which account triggers the error.

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2. 2 Posted by ethan.d.jackson on 30 Sep, 2024 04:36 AM

   

   I have tried that. It successfully goes through all my accounts. The message pops up later, in a way I can't predict, with. no message in the status line, as far as I can tell.

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3. 3 Posted by dtd on 30 Sep, 2024 05:08 AM

   

   Go to toolbox, and find remove invalid accounts (or something like that)

   Stuart should probably weigh in here, but it's middle of the night for him.

   I think you might have an invalid account set (given the "no accounts" bit)

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4. 4 Posted by ethan.d.jackson on 30 Sep, 2024 06:59 PM

   

   I did that, and eliminated 90% of my working online banking connections, but after re-linking all of them, the problem appears to fixed. Thanks!

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5. Maddy closed this discussion on 01 Oct, 2024 01:49 PM.