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Plaid Error?

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wa1oui

22 Nov, 2024 08:05 PM

Lately every so often I get a Plaid error (see attached). Is this a problem on my computer or with Plaid's servers?

Running MD 2024.2 on macOS 15.1.1 on an iMac M3, although it has happened on other computers as well.

• MD_Problem.png 125 KB

1. 1 Posted by wa1oui on 22 Nov, 2024 08:32 PM

   

   As expected, I tried 30 minutes later and I could access Plaid accounts. My question remains however, does the error message above indicate a plaid error, as opposed to something else?

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2. Support Staff 2 Posted by Maddy on 29 Nov, 2024 01:09 PM

   

   Hi,
   Thank you for contacting Moneydance support.

   Is it possible that you were connecting using the OFX service method prior to switching to Moneydance +?

   If this is the case for you, in order to stop the OFX method taking over Moneydance + and allow your transactions to download as expected, you should clear the current connection information still stored within the program.

   To achieve this, please navigate to Extensions->Manage Extensions and install the Toolbox (v.1066)

   Launch the Toolbox and select the Update Mode

   Then, navigate to Menu: Online Banking (OFX) Tools
   In the resulting window, under Update Functions you should select :
   Delete OFX Banking Service / Logon profile (remove_one_service.py)

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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