Automatic Downloads

pjgiv1's Avatar

pjgiv1

23 Dec, 2024 03:54 PM

Using version 2024.2 of md and notice that the Automatic Download option isn't available anymore. Or am I just looking in the wrong place? Supposed to be under Preferences/Network but isn't there. Has this be eliminated?

  1. Support Staff 1 Posted by Ethan on 23 Dec, 2024 04:28 PM

    Ethan's Avatar

    It should still be the first option in that list. Can you attach a screenshot of the window you are seeing? If you're not sure how to take a screenshot, please see http://www.take-a-screenshot.org/

    Ethan
    Infinite Kind Support

  2. 2 Posted by pjgiv1 on 23 Dec, 2024 05:16 PM

    pjgiv1's Avatar

    Hey Ethan, attached is screenie showing in "File/Preferences/Network" and
    the Automatic Downloads option isn't showing on my copy. Am I looking in
    the wrong place?

  3. Support Staff 3 Posted by Ethan on 23 Dec, 2024 05:34 PM

    Ethan's Avatar

    Hello,

    No, it looks like you're looking in the right place. You're actually missing many more options than just that one, including most of the newer options we've added in the last few years. I wonder if somehow you're actually running a much older version of Moneydance? Can you go to Help -> Console Window from the Moneydance menu bar, and look at the first line of the output to verify the exact version of Moneydance you are running?

    Ethan
    Infinite Kind Support

  4. 4 Posted by pjgiv1 on 23 Dec, 2024 06:28 PM

    pjgiv1's Avatar

    Went to the console window as asked and it states 2024.2 (5172). Now what?

  5. Support Staff 5 Posted by Ethan on 23 Dec, 2024 07:17 PM

    Ethan's Avatar

    That's very strange. I wonder if the window isn't large enough to display all of the options? (Although I'm not sure why the cutoff would be happening in that way if so.) Try clicking and dragging the bottom right corner of the preferences window to expand its size. Do the other options appear then?

    Ethan
    Infinite Kind Support

  6. 6 Posted by pjgiv1 on 23 Dec, 2024 07:47 PM

    pjgiv1's Avatar

    Now why didn't I think of that? TAH DAH!

  7. Support Staff 7 Posted by Ethan on 23 Dec, 2024 07:58 PM

    Ethan's Avatar

    Great, I'm glad to hear that's been sorted out! I'll pass this information along to our developers. I thought we had changed things a few years back so this wouldn't happen to windows, but maybe we missed this one somehow, and it wasn't obvious that was the issue.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  8. Ethan closed this discussion on 23 Dec, 2024 07:58 PM.

  9. pjgiv1 re-opened this discussion on 23 Dec, 2024 08:05 PM

  10. 8 Posted by pjgiv1 on 23 Dec, 2024 08:05 PM

    pjgiv1's Avatar

    And you might mention that even after adjusting the size it does not
    "stick". Closing/opening the program it goes right back to the original
    size cutting off the selections. Thanks for your help!

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