Vanguard Download Error - SecurityException: Server sent redirect from a secure connection to a non-secure connection.
Probably just a temporary glitch, but I have not seen it before:
MD error message:
Account: S-Vangd TIRA
I'm sorry, an error occurred. The details of this error are below.
Error Description:java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177)
Console Window:
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; DCID=www21; path=%2F; domain=ofx.discovercard.com -> DCID=www21; path=%2F; domain=ofx.discovercard.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com -> NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure -> JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:43 PDT ->
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:45 PDT ->
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177) 20241226-10:29:21.688 Online downloads (account: 'A-Vangd RIRA', service: 'Vanguard') finished...
20241226-10:29:28.626 Log setting 'DEBUG' has been changed to: Enabled
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61 Posted by dtd on 02 Jan, 2025 07:43 PM
Well, first you won't be able to set up OFX at Vanguard again, unless it starts working, as you have to get the verifications/passwords/accounts sent to you - and if it isn't working (which it currently isn't) you can't get by that. If it does start working again, you can set it up again with OFX.
Second, there is away to restore OFX once MD+ is in place, but only if the OFX part is working, as stated above. I don't remember exactly how to do it, so someone else can jump in on that, but I think it is to disable the MD+ connection, and then it gives you a choice of which you want to set up again. [Again, for now, that would be useless to you]
62 Posted by lkeppeljunk on 02 Jan, 2025 07:55 PM
Yes, I totally understand your first point. I will continue watching this thread and if it seems to be working again, I will again try what you recommend. That is actually what I tried already (disconnecting MD+ VAN connection, then attempting to connect via Setup Online Banking), but I couldn't get to the correct Setup page and wasn't given that choice...
Thanks!
63 Posted by sth on 02 Jan, 2025 08:37 PM
We can all sit around and wait for Vanguard to provide Direct Connect OFX support again. Or....
If all 34 people watching this thread call Vanguard Account Maintenance and emphasize that this feature is strongly desired it will have an impact. 34 phone calls on a single item is very significant. I assume that since Quicken stopped using it, it was assumed that it was an unused feature. Unless they are contacted by more than one person that assumption will be justified.
Sitting and waiting for something to happen will assure that nothing happens.
And no I don't want to open a browser and manually download the OFX file, automating these things is what computers are for.
(NOT IK Support)
64 Posted by jeremyfleischma... on 02 Jan, 2025 08:41 PM
@sth, I'll gladly call Vanguard, but I don't even know what to *say*. I can't find any Vanguard documentation anywhere that I can cite that says this is a thing they support.
If you provide a script, I'll follow it when I call Vanguard.
65 Posted by davidliles on 02 Jan, 2025 08:50 PM
I contacted Vanguard support earlier today and even provided them the error message being displayed. The person initially said the issue wasn't on their end, but I persisted and they "checked with someone else". Eventually they said I needed to contact the technical troubleshooting team to report it. The person didn't seem too interested in resolving the issue, but at least a support ticket was generated.
66 Posted by sth on 02 Jan, 2025 08:53 PM
@jeremyfleischman, That is easy, tell them you use a PFM program (Personal Finance Management) that is like quicken and that it stopped working because of a change at Vanguard's end. Tell them the program is called MoneyDance, they have that in the notes from my call. Ask them to provide a Direct Connect download of OFX files. That manually uploading the files is inconvenient.
They will say that you need to contact the money dance people and you can tell them that you have and the problem is their server redirecting to an error page. That "vanguard server will allow connection but then will issue a "not found" error"
If you want to further press them say that the connection gives the following
"And no, you don't want to open a browser and manually download the OFX file, automating these things is what computers are for."Basically they provided a service up until 12/14/2024 that you valued and now it isn't working.
They will decide this is beyond the telephone support folks and issue a "ticket number". write it down for a followup call. They will promise to call back in a week or two with the answer. But you might have to call for a follow up.
67 Posted by sth on 02 Jan, 2025 08:56 PM
@davidliles, That is usual, but Technical support will end up with a bunch of tickets and either fix it or tell us that official policy is to discontinue Direct Support.
68 Posted by dkbarnes01 on 02 Jan, 2025 08:57 PM
Thank you. This is very helpful. I'll call.
On Thu, Jan 2, 2025 at 3:53 PM sth <[email blocked]> wrote:
69 Posted by jonh on 02 Jan, 2025 08:57 PM
70 Posted by whitedavidp on 02 Jan, 2025 09:21 PM
Well, I tried to get a number for tech support directly. was told 8776627447. This is just the main, toll-free number and gets you nowhere. I tried a chat and they said to contact MD and then hung up. I don't mean to discourage others. But if this is to work, we do need some specific details. The usual suspects will not be helping us at all. Best
71 Posted by davidliles on 02 Jan, 2025 09:40 PM
Unfortunately I wasn't given a direct number to technical support, the rep forwarded the call. Call the toll free number and when you get a "human", tell them you need to speak with technical support because you are getting errors when trying to sync your financial transactions.
Hopefully that will help you bypass the first level support questioning before they get to the end of their flow diagram and realize it needs to get escalated.
72 Posted by sth on 02 Jan, 2025 11:31 PM
That is the number, From the phone tree you select account maintenance. They can forward you. Technical support does not have a direct line available. They told me to get back in touch with them to use that main number above.
73 Posted by dtd on 03 Jan, 2025 01:44 AM
Here are specifics on what Vanguard is doing, basically taking your connection and sending it to a non-existent url, which is basically named, notfound.html
https://infinitekind.tenderapp.com/discussions/online-banking/1250212-vanguard-download-error-securityexception-server-sent-redirect-from-a-secure-connection-to-a-non-secure-connection/page/1#comment_63111592
74 Posted by jpw on 03 Jan, 2025 02:49 PM
I contacted Vanguard via chat (no wait this Friday morning and no phone tree or AI nonsense), only had to escalate once, and the rep said they filed an issue and gave me reference number 347439. Feel free to use it when contacting them, in case it gets you escalated faster or helps to pile onto the same issue.
75 Posted by whitedavidp on 03 Jan, 2025 03:04 PM
Thanks for this. I just finished a "chat" and directly referenced the same number.
I said "This is with regards reference number 347439 from a previous call/caller. I too have been suffering from this problem. It needs to be escalated!"
They responded asking for details about the problem.
I said "It is the same as in the reference number. There is a problem with your server that does downloads to Quicken and similar programs. It has gone on for several days now. It needs to be fixed."
They said "Ok. I will forward this information to our management team."
Perhaps if we all pile-on like this, someone will wake-up and fix it.
76 Posted by jeremyfleischma... on 03 Jan, 2025 06:14 PM
I just called Vanguard. They had trouble locating issue 347439 because they were looking for a "BPM number" for the "Operational Department". If the representative you talk to gets stuck on that, inform them that this is a "ticket number" for the "Repair/IT Department".
They said they can't escalate the ticket for another "24 to 48 hours". The rep I talked to made it sound like it'll automatically escalate, but I don't think it would hurt for someone here to call in early next week and confirm that it has escalated.
77 Posted by Tim on 04 Jan, 2025 04:08 PM
I also sent them an EMAIL msg reporting this issue. I didn't have that ticket number before, but will follow up. I have to see a reply from them in EMAIL, so will attempt the CHAT method outlined above.
78 Posted by sth on 04 Jan, 2025 07:49 PM
I gave them a bad review on their handling of the case. Either feature broken for 3 weeks or discontinuation of a valuable service without notice. Both reflect badly on Vanguard. Gave the phone support person high marks.
Got a call yesterday from customer satisfaction representative. Reiterated that I was happy with the support person who was polite and helpful but that she was limited in what she could do by corporate. Stressed that there was no way to talk to actual IT/Tech support who were the only ones who could understand the details of the issue. That was a problem in their customer service section.
79 Posted by dtd on 04 Jan, 2025 09:19 PM
Needing my own year end data, I today changed "in my head" what was my primary download source for Vanguard to MD+ or manual, versus OFX. (Of course OFX still tries to be first in moneydance, but fails).
Kept OFX going of course, in hopes things will still change. But obviously today I'm pessimistic, given USAA/Chase/Schwab/Amex have all dropped OFX, and yes, not a single one gave advance notice to their users. Sigh.
Keep working on it folks, I don't have much energy for this now after almost two years battling different banks on this. I hope you get them to fix it.
80 Posted by sth on 04 Jan, 2025 10:04 PM
We will see. Consumer activism works. But not always if it costs too much to a corporation. Each of those companies above did state that it was policy for security reasons (BS!!!). With Vanguard they haven't said that.
At the moment, I am sporadically downloading transactions manually. But as I told the Vanguard rep, that I got a computer so I wouldn't have to do things manually. "Bicycle for the mind" and all that.
81 Posted by jonh on 05 Jan, 2025 01:23 AM
Above post is the 2nd spam post I've seen on this thread. Hope someone from IK can block this stuff
82 Posted by whitedavidp on 06 Jan, 2025 03:47 PM
Well, still not changed on 1/6 @7:45pm pacific time. Rats!
83 Posted by buffo on 07 Jan, 2025 03:13 PM
I just talked to a Vanguard support person. She listened carefully to my explanation of the problem we are having with direct connect. After about 20 minutes she gave me a new "repair ticket" number 348595. BTW, I had given her the previous mentioned ticket number. I hope this helps get an answer.
84 Posted by Tim on 07 Jan, 2025 04:53 PM
I just called & spoke to a rep. Actually didn't take that long - they called me back within 5 mins.
I went thru the details of this error with him and referenced the previous 2 ticket numbers. I also posted messages on their message board. He tried to suggest the solution of manually 'downloading' the OFX file, etc.. I explained that was unacceptable - especially for anyone like me who has multiple Vanguard accounts. and that THEYU broke something in December. He is to escalate to the IT group.
My new ticket you can reference: 348689 (in addition to the other 2 above).
85 Posted by Manny on 08 Jan, 2025 05:13 PM
For me, not even the OFX file works for downloads. I am able to download a file from Vanguard but when importing to Moneydance, I cannot see my account updating.
86 Posted by sth on 08 Jan, 2025 05:17 PM
@Manny, That is a whole different kettle of fish. Are you sure that the OFX file has new updates in it? Look at it in a text editor to check. If there are not new items then the file will not have transactions.
(NOT IK Support)
87 Posted by david.d on 08 Jan, 2025 05:23 PM
OFX download is different in details. For example, when I did one, it tried to match securities that I already had in the account, with some pretty strange results. Plaid download is also less good than the direct OFX connection, as transaction types are different. Example: a dividend received, which was followed by a purchase in a money market fund — perfectly ordinary, except that the MM purchase was identified as a “Misc Exp”, not a “Buy”.
Weird stuff is happening.
88 Posted by sth on 08 Jan, 2025 05:44 PM
I get that same dividend->MiscInc from plaid sort of randomly. As for security matching it is not just by ticker but also by CSUIP number and by SEDOL number. The secondary number is hidden from the user unless you go into toolbox and edit it. That can sometimes lead to hilarious stocks being added to your accounts.
Toolbox +1
89 Posted by jonh on 08 Jan, 2025 06:13 PM
@Manny: I have 6 accounts at Van. I bought 2 new funds in one account on Monday and the transaction was posted today. I went to Download Center and selected Quicken and Custom time frame. I chose the date period I wanted to use and downloaded the OFX. Import from the MD File Menu properly added the 2 funds and the reduced the settlement fund by the appropriate amount in the one account that had transactions.
It's a pain but so far it works for me.
90 Posted by Tim on 08 Jan, 2025 07:00 PM
I am SOOO nervous about attempting this manual download & import of an OFX file into MD. Every time I attempted this in the past (using either Quicken or MD), it seemed to always just screw up my information - duplicates, inconsistencies, wrong xactions, etc.
If we are NOW required to import updates in this manner into MD (assuming VG won't FIX this darn thing!) , I REALLY wish there was some sort of ROLL-BACK feature designed into MD .. I mean, short of (1) Making a COPY of the DB, and (2) Restoring it.