Vanguard OFX service issue - resolved

avp2's Avatar

avp2

26 Dec, 2024 08:44 PM

Probably just a temporary glitch, but I have not seen it before:

MD error message:
Account: S-Vangd TIRA
I'm sorry, an error occurred. The details of this error are below.
Error Description:java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177)

Console Window:
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; DCID=www21; path=%2F; domain=ofx.discovercard.com -> DCID=www21; path=%2F; domain=ofx.discovercard.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com -> NSC_pmvj2-NzNfssjmm-wt=9f52352e0000; path=%2F; domain=taxcert.mlol.ml.com
20241226-10:28:47.452 !Cannot send cookie back to source: https://vesnc.vanguard.com/us/OfxDirectConnectServlet; JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure -> JSESSIONID=C908827D64E0499F05F7F3BEE1A0B0F6; path=%2Fnetbenefits%2Fofx%2F; domain=nbofx.fidelity.com; secure
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:43 PDT ->
20241226-10:28:47.452 Unrecognized cookie parameter: Tue, 10-May-2022 09:07:45 PDT ->
java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:430) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2702) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2560) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:976) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:651) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$actionForService$10(AccountDetailPanel.java:460) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:177) 20241226-10:29:21.688 Online downloads (account: 'A-Vangd RIRA', service: 'Vanguard') finished...
20241226-10:29:28.626 Log setting 'DEBUG' has been changed to: Enabled

Showing page 5 out of 7. View the first page

  1. 121 Posted by Tim on 11 Jan, 2025 03:58 PM

    Tim's Avatar

    @buffo - I think your idea about a new thread for the method & gotchas to move to MD+ is a great idea. After digesting all of this great information, I think that is where I might land. Thanks everyone for all your comments & advice.

  2. 122 Posted by sca957 on 13 Jan, 2025 04:19 PM

    sca957's Avatar

    Since 2/3 of my assets are at Vanguard, I subscribed to MD+ yesterday. However, MD+ can't connect to Vanguard. In the Setup Your Institution list, Vanguard has a ! symbol inside a yield triangle. When I click on it, I get, Connectivity Down Try Another Institution. When I select Fidelity, it says Connectivity Not Supported... I've deactivated OFX for my Vanguard accounts in MD to ensure no conflict.

    I checked Plaid status on Plaid and StatusGator, both say Plaid is up with no issues. Can anyone say what I'm doing wrong? How can I get connectivity with Vanguard in MD+

  3. 123 Posted by mrdooba on 13 Jan, 2025 05:42 PM

    mrdooba's Avatar

    Ironically, I moved all my Vanguard accounts from MD+ to direct OFX earlier this year (Aug/Sep) due to missing transaction problems. Plaid and Vanguard had interface problems for a month or two, hopefully now resolved. I just reverted back to MD+ since Vanguard appears to have removed direct OFX support. The MD+ link seemed to work Saturday. You will need to clean-up the transactions since the transaction types (and consequently their +/- sign) don't import cleanly, and $1 pricing on sweep accounts often imports incorrectly as $100.

    Vanguard limits Plaid access to certain hours, presumably to throttle server loads during trading/working hours. Try linking to Vanguard well outside of the 8am-5pm window and you may well have better luck. Even on a Saturday I had to wait until after 6pm to access my accounts.

  4. 124 Posted by dtd on 13 Jan, 2025 06:13 PM

    dtd's Avatar

    Md+ can connect to Vanguard. I am connected, and just downloaded my account info through MD+ to moneydance.

    "Connectivity Down" might apply to the connection process where you are setting up the Vanguard-Plaid-MD+ link. You pick Vanguard, provide login details, Plaid connects to Vanguard, and probably lets Vanguard provide a "do you grant permissions for Plaid to connect"? (i don't remember exactly what is conveyed)

    If so, that's a "wait till that part is working again"... others have done this recently, so I suspect a temporary outage for that part, but if more people start reporting that, then that would be an issue.

    Do you connect via "Setup Moneydance+" followed by "Connect More Accounts" in the Accounts area? Or do you do it some other way?

    Note that Fidelity connection says specifically "Connectivity Not Supported" - that's a lot different - and indeed Fidelity and Plaid do not work together.

    Hope that helps.

  5. 125 Posted by sca957 on 14 Jan, 2025 04:21 PM

    sca957's Avatar

    @mrdooba, @dtd - I'm trying to connect my Vanguard accounts in MD+. I am selecting Online > Set up Moneydance+. This opens a browser window to select my institutions. I type "van" in the search bar and Vanguard shows, but with ! inside a yield triangle. Clicking on Vanguard results in the Connectivity Down message. I've tried several times throughout Sun and Mon, no luck.

    As near as I can tell, Vanguard is the only institution with the ! symbol. What else can I try? Ive attached a screenshot of what I'm seeing.

  6. 126 Posted by roy on 14 Jan, 2025 04:59 PM

    roy's Avatar

    AS of today Jan 14h 2025 still can not conenct and download.

    I tried to Set Up New Online Banking and
    Then Connect to OFX Service like I did when it wroked
    Then select Vanguard fromthe list
    After it retreives the financial institution profile I select the account I am using
    After clicking next I get the window to enter my password and do that
    Which get me the error windows
    "There was an error communicating with your financial institution. The details of this error are below.

    From there it stalls and will not let me continue through the next part...

    Bank Name:Vanguard

    I'm sorry, an error occurred. The details of this error are below.
    Error Description:java.lang.SecurityException: Server sent redirect from a secure connection to a non-secure connection. Stopping

  7. 127 Posted by sca957 on 14 Jan, 2025 05:11 PM

    sca957's Avatar

    @roy - as I understand it, Vanguard no longer supports OFX for MD. Hence, users migrating to MD+. However, not going smoothly for me.

  8. 128 Posted by buffo on 14 Jan, 2025 05:54 PM

    buffo's Avatar

    FYI: I just setup Vanguard to use my MD+ subscription just now without any trouble. I already had been using it with a another separate test data file. I will be starting a new discussion on what I had to do to get things working from OFX to MD+.

  9. 129 Posted by mrdooba on 14 Jan, 2025 06:21 PM

    mrdooba's Avatar

    @sca957,

    That's the same screen I was getting last week. I eventually got through Saturday evening. Keep trying.

  10. 130 Posted by wcd234 on 14 Jan, 2025 06:25 PM

    wcd234's Avatar

    Perhaps a glimmer of hope. This was posted on the Fund Manager forum today, by someone who opened a support ticket with Vanguard.

    "After further investigation from the Product Team, they found that over the holiday, there was a change to security because of fraudulent activity which caused our systems to block 3rd party software and applications that previously worked. The business has decided to make additional changes and the Vanguard systems will be updated to allow clients to download their transaction history through applications like Fund Manager and Money Dance.

    It may take a few business days for our systems to update, but it sounds like you should now be able to continue using Beiley Software/Fund Manager moving forward. "

  11. 131 Posted by whitedavidp on 14 Jan, 2025 07:07 PM

    whitedavidp's Avatar

    Thank goodness for the glimmer of hope!

  12. 132 Posted by wcd234 on 14 Jan, 2025 07:12 PM

    wcd234's Avatar

    As a followup, transaction retrieve on Fund Manager has magically started working again. Might be a good time to try again from Money Dance (I'm not a MD user).

  13. 133 Posted by whitedavidp on 14 Jan, 2025 07:22 PM

    whitedavidp's Avatar

    Well, still not working for me at 11:21am pacific on 1/14/25. Best

  14. 134 Posted by sca957 on 15 Jan, 2025 05:06 PM

    sca957's Avatar

    @mrdooba - 43rd try was a charm. However, it's a mixed blessing. Transaction download had each transaction showing 2 or 3 times. I recognized, after starting clean up, that Plaid doesn't "understand" security transactions very well. Many transactions are categorized as miscexp. I also ended up with double Money Market accounts as I had no idea what a given security ID number was associated with...

    I'll wait a few days before downloading other accounts as it seems we may be getting OFX back.

    If OFX comes back can anyone say the rollback procedure? Do I simply delete the MD+ transaction downloads and run the OFX download again?

  15. Support Staff 135 Posted by Maddy on 15 Jan, 2025 05:17 PM

    Maddy's Avatar

    @ sca957

    Generally, you should remove one service (MD +) prior to enabling the other (OFX service).
    In order to achieve this you should navigate to Online->Moneydance+ Set up->Accounts and where it reads "Connected" on the right, click and select disconnect in the popup. Then you can proceed recreating the connection as outlined here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  16. 136 Posted by buffo on 15 Jan, 2025 09:12 PM

    buffo's Avatar

    Well, well, I just connected to Vanguard using OFX!! I did this with a new MD test file and my Vanguard user id and password. Now I will need to see if I can revert back to it with my live MD file.

  17. 137 Posted by whitedavidp on 15 Jan, 2025 09:16 PM

    whitedavidp's Avatar

    Thanks for the notice. I just did as well. Thank goodness!

  18. 138 Posted by jlf on 15 Jan, 2025 09:17 PM

    jlf's Avatar

    Hallelujah! I just had a successful OFX download of all six accounts with my live file. Thanks all!

  19. 139 Posted by jonh on 15 Jan, 2025 09:43 PM

    jonh's Avatar

    Same here, 6 accts updated. Will need to do a bit of cleanup from using .ofx imports.

  20. 140 Posted by dkbarnes01 on 15 Jan, 2025 09:44 PM

    dkbarnes01's Avatar

    Yea! Many, many thanks to all of you who did so much to help make this
    happen.

    On Wed, Jan 15, 2025 at 4:17 PM jlf <[email blocked]> wrote:

  21. 141 Posted by dtd on 15 Jan, 2025 09:44 PM

    dtd's Avatar

    Vanguard OFX working again for me as well.

  22. 142 Posted by dtd on 15 Jan, 2025 09:49 PM

    dtd's Avatar

    From sca957: "If OFX comes back can anyone say the rollback procedure? Do I simply delete the MD+ transaction downloads and run the OFX download again?"

    Yes, if you can identify which is which, you can delete the MD+ transactions and run OFX again. The only issue might be "sync date" starting point, but since OFX hasn't worked for a time, the sync date for OFX will probably still be December. (The same goes for manual downloads one may have downloaded during the last month...)

    The reason you get the duplicates is that the MD+/manual OFX transactions will have different FITID values than automatic OFX, the hidden FITID field is what is used for "duplicate identification" and can't work when the transactions have different FITIDs.

  23. 143 Posted by buffo on 15 Jan, 2025 09:58 PM

    buffo's Avatar

    I just tried to rollback from using MD+ with my Vanguard account. First I went into the Set Up MD+ and disconnected the Vanguard account. The account was removed from the account list. I went out and back in to double check that it was gone and it did not show up. I also quit MD and restarted, but when I try to set Up Online Banking again MD only takes me to the Set Up MD+ screen. ?? I tried looking at the Toolbox but do not see a connection to delete. What next? Suggestions?
    Thanks

  24. 144 Posted by he on 15 Jan, 2025 10:06 PM

    he's Avatar

    I'm having the same problem as @buffo. After de-activating MD+, how does one re-activate OFX? Step by step instructions would be helpful.

  25. 145 Posted by dtd on 15 Jan, 2025 10:13 PM

    dtd's Avatar

    Given @wcd234's notification to this thread, I think what everyone did was indeed useful.

    "After further investigation from the Product Team, they found that over the holiday, there was a change to security because of fraudulent activity which caused our systems to block 3rd party software and applications that previously worked.

    The business has decided to make additional changes and the Vanguard systems will be updated to allow clients to download their transaction history through applications like Fund Manager and Money Dance."

    Having translated such from other bank situations, I come up with the following translation:

    "Your [Fund Manager and Moneydance] persistent complaints caused someone in management to talk to the Product Team, and they said they were following instructions to shut down OFX service because Vanguard was going to support aggregators. This had been planned for months, and [excuses for why, mentioned above].

    We [probable senior manager at Vanguard] are aborting that deliberate shutdown decision (for now) and putting back things the way they were, to end your complaints. We will get an overview of the situation and decide which way we want to go in the long term."

  26. 146 Posted by dtd on 15 Jan, 2025 10:20 PM

    dtd's Avatar

    @buffo, @he - I've never liked the way that once MD+ is set up, it is hard to move back to OFX (one reason I had both working, and never deleted OFX). Also, though, since I didn't have to revert (just download OFX again for me), I didn't just do the procedure.

    I know @buffo has it just about exactly right, but there are often a couple of gotchas to make it go back the way it was. I'll see if I can find (or remember) the process to revert...

  27. 147 Posted by Stuart Beesley ... on 15 Jan, 2025 10:27 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Run toolbox extension. Update mode. Online banking tools. Cleanup banking connections.

    Try ofx again.

    If that didn’t work. Toolbox again. Online menu. Force disconnect md+ connection.

    Let us know?

  28. 148 Posted by Ben McCann on 15 Jan, 2025 10:32 PM

    Ben McCann's Avatar

    Yea, I have the same problem. The option to set up OFX has *disappeared *from
    Setup Online Banking on Vanguard.

    On Wed, Jan 15, 2025 at 4:59 PM buffo <[email blocked]>
    wrote:

  29. 149 Posted by Stuart Beesley ... on 15 Jan, 2025 10:39 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Run toolbox extension. Update mode. Online banking tools. Cleanup banking connections.

    Try ofx again.

    If that didn’t work. Toolbox again. Online menu. Force disconnect md+ connection.

    Let us know?

  30. 150 Posted by buffo on 15 Jan, 2025 10:40 PM

    buffo's Avatar

    Note: I'm still testing a copy of my live file.
    What I did has seemed to work is:
    I added back my MD+ connection for Vanguard without linking any MD accts. I then used the Toolbox to "delete one MD+ connection" this time I could see the Vanguard acct and I deleted it. Next I was able to get to the Setup OFX menu and I setup the Vanguard connection. Upon downloading I did get duplicate transactions, but only for part of the period where OFX had stopped and MD+ worked . ??
    @Stuart Beesley, I might retest with what you suggested. Is there a "safer method"?

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