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Venmo - how is the best way to handle transactions when the auto import is only showing one side?

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shawlh

10 Feb, 2025 03:02 AM

Using the MoneyDance+ features, I have set it up to automatically download my Venmo account's transactions. The problem is, there are transactions where Venmo doesn't actually transfer the money to the Venmo account, it just acts as a go between and pulls the money directly from my bank account. So, the bank account import is fine because I see the money go to Venmo, and I can categorize the outging Venmo transaction as appropriate... but the Venmo balance continues to drop further and further because it doesn't have a transaction for pulling the money into the Venmo account. Anyone else come up with a good workaround for this?

1. Support Staff 1 Posted by Maddy on 10 Feb, 2025 03:05 PM

   

   Hi,
   Thank you for contacting Moneydance support.

   What type of account is your Venmo local account within Moneydance?

   Is it set up correctly?

   It might be useful referring you to this article of the Knowledge Base about Transfers between Accounts.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by shawlh on 15 Feb, 2025 10:31 PM

   

   The Venmo account is a "Bank" account.

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3. 3 Posted by shawlh on 15 Feb, 2025 10:39 PM

   

   Usually I don't want to do actual transfers in the system because if I do, I can't keep track of what the transfer was for... however, in this case, it does make sense to have it be an actual transfer. Thanks for the guidance.

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4. Support Staff 4 Posted by Maddy on 17 Feb, 2025 12:51 PM

   

   You are welcome!
   I'm very pleased to hear that.
   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

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5. Maddy closed this discussion on 17 Feb, 2025 12:51 PM.